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Heartland Hotel Queenstown

3.0 star property
Comfortable Queenstown hotel in Queenstown City Centre with free parking

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Heartland Hotel Queenstown

Photo gallery for Heartland Hotel Queenstown

View from property
View from property
Front of property
Chalet Quad Room
Breakfast and dinner served

Overview of Heartland Hotel Queenstown

Reviews
8.2

Very good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • LaundryLaundryLaundry

Explore the area

Map
27 Stanley Street, Queenstown, 9197
  • Popular LocationSkycity Queenstown Casino6 min walk
  • Popular LocationKiwi and Birdlife Park12 min walk
  • Popular LocationSkyline Gondola13 min walk
  • AirportQueenstown (ZQN-Queenstown Intl.)8 min drive

Room options

View all photos for Chalet Quad Room

Chalet Quad Room

Chalet Quad Room

Highlights

Heating
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
Satellite channels
Daily housekeeping
  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

Highlights

Air conditioning
Heating
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
Satellite channels
  • 29.9 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
Satellite channels
  • 50.0 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Studio King Room

Iron/ironing board, free WiFi, bed sheets

Standard Studio King Room

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
Satellite channels
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King View Room

Superior King View Room

Superior King View Room

Highlights

Air conditioning
Heating
Free cots/infant beds
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
Satellite channels
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Room

Family Room | Private kitchen

Family Room

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
  • 50 sq m
  • Lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Super King/Split

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
Satellite channels
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King Room

Chalet Studio King Room

Chalet Studio King Room

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
Satellite channels
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
Satellite channels
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

Standard Super King/Split View | Lake view

Standard Super King/Split View

Highlights

Heating
Free cots/infant beds
Mini-fridge
TV
Private bathroom
Shower/bath combination
Hairdryer
Satellite channels
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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Property amenity
Heritage Queenstown
Pool
Hot tub
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (1005)
The price is NZ$277
for 1 night
includes taxes & fees
18 May - 19 May
Heritage Queenstown

About the area

Queenstown

Heartland Hotel Queenstown places you in the center of Queenstown, steps from St Josephs Parish and within a short 5-minute stroll of Queenstown Arts Centre. Highlights at this eco-certified hotel include a restaurant, free self parking, and a bar/lounge. .The restaurant, Peaks Restaurant & Bar, is open for breakfast and dinner. The Lobby Bar is the hotel's own lobby lounge. Other amenities include free WiFi in public areas, a gym, and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of limited parking. .Within a 30-minute drive of this 3-star Queenstown City Centre hotel, attractions include Coronet Peak Ski Area and The Remarkables Ski Area.

What's nearby

  • Queenstown Gardens - 4 min walk
  • Queenstown Mall - 4 min walk
  • Skycity Queenstown Casino - 6 min walk
  • Kiwi and Birdlife Park - 12 min walk
  • Skyline Gondola - 13 min walk

Getting around

  • Queenstown Intl. Airport (ZQN) - 8 min drive

Restaurants

  • Fat Badgers Pizza - 5 min walk
  • The World Bar - 6 min walk
  • McDonald's - 4 min walk
  • Kfc - 4 min walk
  • Starbucks - 4 min walk

About this property

Heartland Hotel Queenstown

Comfortable Queenstown hotel in Queenstown City Centre with free parking
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, ski storage, and tour/ticket assistance are also featured at the eco-certified Heartland Hotel Queenstown. Limited free parking is available on a first-come, first-served basis.

This 3-star Queenstown hotel is smoke free.

  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue
Heartland Hotel Queenstown offers 81 accommodations with hair dryers and irons/ironing boards. Satellite television is provided.

Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

Dutch, English, German, Hindi, Japanese, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: NZD 20 to 29 for adults and NZD 10 to 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • 3 floors
  • 7 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Late check-in subject to availability

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 20–29 for adults, and NZD 10–15 for children
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

National rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 3 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Frequently asked questions

What is the cancellation policy at Heartland Hotel Queenstown?

Heartland Hotel Queenstown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Heartland Hotel Queenstown?

As of 4 May 2024, prices found for a 1-night stay for 2 adults at Heartland Hotel Queenstown on 8 May 2024 start from NZ$165.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Heartland Hotel Queenstown?

Yep, Heartland Hotel Queenstown has a free self car park. Onsite parking is limited.

Is there a free airport shuttle available at Heartland Hotel Queenstown?

No, Heartland Hotel Queenstown does not offer an airport shuttle service.

Is there a bar or restaurant at Heartland Hotel Queenstown?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

Are pets allowed at Heartland Hotel Queenstown?

No, pets are not allowed.

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 352 out of 1000 reviews" "
Rating 8 - Good. 432 out of 1000 reviews" "
Rating 6 - Okay. 158 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Hamish

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The place looks tired and old. It was not value for money we paid. Especially we paid less at other locations and had better facilities. Only positive was location to central Queenstown.
Stayed 1 night in Apr 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
Spacious room, but room a little tired. Lovely lake views.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great view
Stayed 1 night in Feb 2024

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean and close to tourist attractions
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Cold Water Showers
Not a great stay here. The rooms and bathrooms are dated and could use a refresh. I had multiple issues during my stay. Initially the heater did not work, so they brought a portable heater, but had issues on both days with the shower- the water was cold both mornings and the issue was never addressed by management after multiple calls. I would not stay here again.
Stayed 2 nights in Jan 2024

8/10 Good

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Howard

Travelled with partner
Liked: Amenities, property conditions & facilities
Lovely room with a great view but parking in short supply
Stayed 1 night in Jan 2024

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good spot to rest up between adventures.
Stayed 2 nights in Jan 2024

2/10 Terrible

HYERAN

Stayed 1 night in Dec 2023

10/10 Excellent

Chen

Stayed 1 night in Jan 2024