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Hotel Elcano Acapulco

3.5 star property
Family fun at the shore
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Elcano Acapulco

Exterior
Front of property
Standard Room, 2 Queen Beds
Breakfast, lunch, dinner served; pool views
Breakfast, lunch, dinner served; pool views

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Av del parque y las palmas S/N, Acapulco, GRO, 39690
  • Acapulco Golf Club
    1 min walk
  • Icacos Beach
    4 min walk
  • Acapulco Convention Center
    10 min walk
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    29 min drive

Room options

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
Shower/bath combination
Hairdryer
Private bathroom
  • 26 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Highlights

Balcony
Air conditioning
Free cots/infant beds
TV
Blackout curtains
Ceiling fan
Shower/bath combination
Hairdryer
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Suite Junior

  • Sleeps 4
  • 2 Queen Beds

Double Room Superior

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Small

In-room safe, blackout curtains, iron/ironing board

Room Small

  • Sleeps 2
  • 1 King Bed

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The price is NZ$355
for 1 night
includes taxes & fees
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About the area

Acapulco

A family-friendly stay in Acapulco awaits you at Hotel Elcano Acapulco. Within steps you'll find Acapulco Golf Club and Icacos Beach within a short 5-minute stroll. Highlights at this beachfront hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Bambuco, is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site kids' swimming pool and pool loungers. Added amenities include free Wi-Fi in public areas, a 24-hour business centre and laundry facilities. Buffet breakfast is available at weekends between 8:00 AM and noon. There's also the convenience of limited parking. .Sights within a 15-minute walk of this Costera Acapulco hotel include Acapulco Convention Center and Casa de la Cultura.

What's nearby

  • Icacos Beach - 4 min walk - 0.4 km
  • Acapulco Convention Center - 10 min walk - 0.9 km
  • Diana the Huntress - 2 min drive - 2.0 km
  • Parque Papagayo - 4 min drive - 3.4 km
  • Condesa Beach - 9 min drive - 2.6 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 29 min drive

Restaurants

  • ‪Playita Santa Lucía - ‬4 min walk
  • ‪Vips - ‬5 min walk
  • ‪Tequisol - ‬5 min walk
  • ‪Barbarroja - ‬4 min walk
  • ‪Restaurant el Faro - ‬1 min walk

About this property

Hotel Elcano Acapulco

Family fun at the shore
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with complimentary cabanas. After a day at the beach, enjoy amenities at Hotel Elcano Acapulco such as an outdoor pool and a children's pool.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Acapulco hotel is smoke free.

  • 1 building
  • 180 guestrooms or units
  • 9 levels
  • Conference rooms
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Elcano Acapulco offers 180 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and a hairdryer. Premium cable televisions are provided.

Bathrooms include a combined bath/shower unit. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Weekend buffet breakfast available 8:00 AM to noon for a fee: MXN 350 for adults and MXN 175 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Bambuco
  • El Timon

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • On the bay
  • On the beach
  • Pool loungers

More

  • 1 building
  • 9 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 25-inch TV with premium cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property will be closed from 20 December 2023 to 19 December 2025 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Elcano Acapulco

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 350 for adults and from MXN 175 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Elcano Acapulco
Elcano Hotel
Hotel Elcano
Hotel Elcano Acapulco
Elcano Hotel Acapulco
Elcano Resort Acapulco
Hotel Elcano
Hotel Elcano Acapulco Hotel
Hotel Elcano Acapulco Acapulco
Hotel Elcano Acapulco Hotel Acapulco

Frequently asked questions

What is the cancellation policy at Hotel Elcano Acapulco?

Hotel Elcano Acapulco offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Elcano Acapulco?

Yep, Hotel Elcano Acapulco has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Elcano Acapulco?

Yep, Hotel Elcano Acapulco is a short 4-minute walk from Icacos Beach. Fun beach activities include body boarding.

Does Hotel Elcano Acapulco have a pool?

Hotel Elcano Acapulco has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Is Hotel Elcano Acapulco family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Hotel Elcano Acapulco is a hit with families.

Does Hotel Elcano Acapulco serve breakfast?

Yeah, buffet brekkie is served at weekends between 8:00 AM and noon.

Is there a free airport shuttle available at Hotel Elcano Acapulco?

No, Hotel Elcano Acapulco does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Elcano Acapulco?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Elcano Acapulco?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Elcano Acapulco?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Elcano Acapulco?

There isn't one on site, but Acapulco Golf Club is a short 1-minute walk away.

Hotel Elcano Acapulco Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 392 out of 1001 reviews" "
Rating 8 - Good. 375 out of 1001 reviews" "
Rating 6 - Okay. 149 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Hugo

Stayed 4 nights in Oct 2023

4/10 Poor

Marlene

Stayed 1 night in Oct 2023

4/10 Poor

Marlene

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location it’s a plus the property it’s in very bad conditions, elevators not morning , bathrooms in very bath conditions areas with out paint no Tv on the bar horrible
Stayed 2 nights in Oct 2023

6/10 Okay

Cesar

Stayed 3 nights in Sep 2023

8/10 Good

Marco

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 2 nights in Sep 2023

10/10 Excellent

Nora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is really clean, peaceful , Family ambiance, affordable and Even the studio size room is quite enough for a couple I totally recommend this Hotel for Everyone who wants to have an awesome time in Acapulco
Stayed 3 nights in Sep 2023

6/10 Okay

John

Liked: Staff & service
Older hotel . Did not want to give upgrade room at hotel even though i am platinum member. First two nights had a small studio that ac did not work. Was finally given different room that functioned little better but was bigger room so i was happy. Knew the area so big plus used public transportation most days. Oxxos everywhere so never far from morning coffee or lunch on the beach beer run. Walk towards beach in back of Hotel Copacabana. Rent a table n chairs there more people then at Elcano. 150 to 200 pesos all day . Must try fried potatoe tacos with salsa … shrimp on stick hit or miss . Close to oxxo for chips n beer everyone has Bluetooth speaker so all kinds of music. Hope this helped … first time at this hotel not sure if I would return. Staff great hotel old!!
Pic in front of hotel..
Stayed 4 nights in Aug 2023

6/10 Okay

Ismael Quintos

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El hotel requiere ya de mucho mantenimiento, las instalaciones son viejas, los muebles requieren una renovación ya que se están volviendo inservibles, las llaves de lavabo o regadera ya no funcionan adecuadamente, la alberca tiene unas secciones tipo jacuzzi de las cuales solo funciona 1, la alberca solo la limpian con liquidos y es notable que requiere también filtración y ser aspirada, en ocasiones en agua esta verde. En general me parece que le falta mantenimiento a todo. El personal es atento y se esmera en hacer su trabajo, la comida me parece cara considerando costo beneficio.
Stayed 4 nights in Aug 2023

10/10 Excellent

neftali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast elevators, great buffet breakfast, great location, fast service when notifying a problem
Stayed 2 nights in Aug 2023

10/10 Excellent

LUCIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

NIDIA

Stayed 5 nights in Jul 2023

6/10 Okay

Lupita

Stayed 1 night in Jul 2023

6/10 Okay

Cathleen

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel needs to be updated. Staff was excellent in restaurants, poolside and housekeeping.
Stayed 4 nights in Jun 2023

8/10 Good

gabriel

Stayed 3 nights in May 2023

8/10 Good

gabriel

Stayed 3 nights in May 2023

8/10 Good

MARICELA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like ubication
Stayed 9 nights in Apr 2023

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En lo general para mi todo estubo perfecto y no tengo ningún tipo de queja todo me gusto
Stayed 2 nights in Apr 2023

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Nora

Travelled with partner
Liked: Staff & service, property conditions & facilities
Lovely hotel. Wonderful views
Stayed 3 nights in Mar 2023

10/10 Excellent

Ava

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The great location and service were excellent.
Stayed 4 nights in Mar 2023

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Muy cómodo y la playa está divino. Los camarones al Mojo de Ajo está delicioso 😋
Stayed 2 nights in Feb 2023

10/10 Excellent

Eva

Stayed 7 nights in Jan 2023

10/10 Excellent

Alfonso, Chattanooga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very friendly staff, clean and the food was delicious. Service can improve a little bit around the pool by suggesting drinks and appetizers but that’s it. Great experience!!
Stayed 5 nights in Jan 2023

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
HOTEL EL CANO
beautiful property, great service
Stayed 7 nights in Jan 2023

6/10 Okay

Silverio

Ok