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Melia Jardines del Teide - Adults Only

5.0 star property
Adults-only hotel with 3 restaurants and 2 outdoor pools

Photo gallery for Melia Jardines del Teide - Adults Only

2 outdoor pools, pool umbrellas, pool loungers
View from room
Exterior
Exterior
3 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • All-inclusive
  • Parking included
The current price is NZ$333
includes taxes & fees
14 May - 15 May

Explore the area

Map
Urbanizacion Mirador del Duque, Costa Adeje, Adeje, Tenerife, 38670
  • El Duque Beach
    ‪14 min walk‬
  • Fañabé Beach
    ‪2 min drive‬
  • Siam Park
    ‪6 min drive‬
  • Tenerife (TFS-Tenerife South)
    ‪20 min drive‬

Room options

View all photos for Suite, Ocean View (The Level, with Whirpool)

Suite, Ocean View (The Level, with Whirpool) | Beach/ocean view

Suite, Ocean View (The Level, with Whirpool)

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Club Lounge
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
  • Ocean view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Suite, Ocean View

Premium bedding, down duvets, minibar, in-room safe

The Level, Suite, Ocean View

Highlights

Furnished balcony
Air conditioning
Club Lounge
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Rainfall showerhead
  • Ocean view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite

Premium bedding, down duvets, minibar, in-room safe

Junior Suite

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Private bathroom
Rainfall showerhead
  • Resort view
  • 35.0 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Presidential Suite, Ocean View

The Level, Presidential Suite, Ocean View | View from room

The Level, Presidential Suite, Ocean View

Highlights

Furnished balcony
Separate sitting area
Private outdoor hot tub
Air conditioning
Club Lounge
Dining table
Flat-screen TV
Down duvet
  • Ocean view
  • 70 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Junior Suite, Ocean View

The Level, Junior Suite, Ocean View | Beach/ocean view

The Level, Junior Suite, Ocean View

Highlights

Furnished balcony
Air conditioning
Club Lounge
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Private bathroom
  • Ocean view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Melia Room, Double Room

Premium bedding, down duvets, minibar, in-room safe

Melia Room, Double Room

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Private bathroom
Rainfall showerhead
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Suite, Ocean View (The Level Master)

Suite, Ocean View (The Level Master)

Suite, Ocean View (The Level Master)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
Dining table
Flat-screen TV
Blackout curtains
Down duvet
  • Ocean view
  • 64 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for The Level, Junior Suite

Premium bedding, down duvets, minibar, in-room safe

The Level, Junior Suite

Highlights

Furnished balcony
Air conditioning
Club Lounge
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Rainfall showerhead
  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite, Ocean View (The Level, with Solarium)

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, Ocean View (The Level, with Solarium)

Highlights

Furnished balcony
Air conditioning
Club Lounge
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Private bathroom
  • Ocean view
  • 35.0 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for The Level Premium Ocean View

Premium bedding, down duvets, minibar, in-room safe

The Level Premium Ocean View

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Private bathroom
Rainfall showerhead
  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for The Level, Junior Suite, Pool Access

View from room

The Level, Junior Suite, Pool Access

Highlights

Furnished balcony
Air conditioning
Club Lounge
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Private bathroom
  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, Ocean View

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Private bathroom
Rainfall showerhead
  • Ocean view
  • 35.0 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

About the area

Adeje

A luxury stay in Adeje awaits you at Melia Jardines del Teide - Adults Only. You'll be 1.9 km (1.2 mi) from Fañabé Beach and 3.8 km (2.4 mi) from Siam Park. Highlights at this hotel include 3 restaurants, 2 outdoor swimming pools and 2 bars/lounges. .A day of pampering can include massages and mani/pedis. The fine-dining restaurant, Pico Negro, serves international cuisine and is open for lunch and dinner. Retama Lobby Bar is the hotel's own bar. Enjoy the 24-hour gym, pool loungers and lifeguards on site. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Free buffet breakfast is available daily between 8:00 AM and 10:30 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 5-property class Costa Adeje hotel include El Duque Beach and Las Vistas Beach.

What's nearby

  • Plaza del Duque Shopping Center - 12 min walk - 1.1 km
  • El Duque Beach - 14 min walk - 1.2 km
  • Fañabé Beach - 2 min drive - 1.3 km
  • Aqualand Costa Adeje - 4 min drive - 3.9 km
  • Siam Park - 6 min drive - 7.3 km

Getting around

  • Tenerife (TFS-Tenerife South) - 20 min drive

Restaurants

  • ‪El Gran Sol - ‬19 min walk
  • ‪La Farola del Mar - ‬19 min walk
  • ‪Yum Yum - ‬10 min walk
  • ‪Boulevard - ‬10 min walk
  • ‪Orange Café - ‬3 min drive

About this property

Melia Jardines del Teide - Adults Only

Adults-only hotel with 3 restaurants and 2 outdoor pools
Some rates at Melia Jardines del Teide - Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Melia Jardines del Teide - Adults Only offers its guests 2 outdoor swimming pools and a 24-hour fitness centre. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

There are 2 meeting rooms available. Spa services, a terrace, and multilingual staff are also featured at the luxury Melia Jardines del Teide - Adults Only. Limited free parking is available on a first-come, first-served basis.

This 5-star Adeje hotel is smoke free.

  • 290 guestrooms or units
  • 9 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2001
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
Melia Jardines del Teide - Adults Only offers 290 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Rooms open to furnished balconies. Beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include bathrobes, slippers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include massages and manicures and pedicures.

Languages

English, French, German, Italian, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • Free beach shuttle
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Casa Nostra
  • Grab & Go
  • Mosaico
  • Pico Negro
  • Retama Lobby Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle tours
  • Evening entertainment

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2 meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Couples treatment rooms
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift (130 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Eco-friendly toiletries
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 50 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Jardines Teide
Meliá Jardines del Teide Adeje
Melia Hotel Costa Adeje
Meliá Jardines del Teide All Inclusive Adeje
Meliá Jardines Teide Hotel Adeje
Meliá Jardines Teide Hotel
Meliá Jardines Teide Adeje
Meliá Jardines Teide
Melia Jardines Del Teide Hotel Costa Adeje
Melia Jardines Del Teide Tenerife/Costa Adeje
Melia Costa Adeje
Meliá Jardines del Teide Adults Only
Meliá Jardines del Teide
Meliá Jardines Teide Resort Adeje
Meliá Jardines Teide Resort

Frequently asked questions

What is the cancellation policy at Melia Jardines del Teide - Adults Only?

Melia Jardines del Teide - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Melia Jardines del Teide - Adults Only?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at Melia Jardines del Teide - Adults Only on 14 May 2025 start from NZ$333.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Melia Jardines del Teide - Adults Only?

Yep, Melia Jardines del Teide - Adults Only has a free self car park. Onsite parking is limited.

Are there any beaches close to Melia Jardines del Teide - Adults Only?

Yep, Melia Jardines del Teide - Adults Only is a short 14-minute walk from El Duque Beach. Fun beach activities include scuba diving, body boarding and parasailing.

Is there a spa on site at Melia Jardines del Teide - Adults Only?

There's no onsite spa, but this property does offer services like massages.

Does Melia Jardines del Teide - Adults Only have a pool?

Melia Jardines del Teide - Adults Only has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Melia Jardines del Teide - Adults Only?

Melia Jardines del Teide - Adults Only features 2 outdoor pools, 3 restaurants and 2 bars.

What makes Melia Jardines del Teide - Adults Only a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Melia Jardines del Teide - Adults Only.

Is Melia Jardines del Teide - Adults Only family-friendly?

No, Melia Jardines del Teide - Adults Only is an adults-only property.

Does Melia Jardines del Teide - Adults Only serve breakfast?

Yep, complimentary buffet brekkie is served daily from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at Melia Jardines del Teide - Adults Only?

No, Melia Jardines del Teide - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Melia Jardines del Teide - Adults Only?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Melia Jardines del Teide - Adults Only?

Check-in begins at 3:00 PM. Check-out time is noon.

Melia Jardines del Teide - Adults Only Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 60 out of 100 reviews
Rating 8 - Good. 28 out of 100 reviews
Rating 6 - Okay. 8 out of 100 reviews
Rating 4 - Poor. 3 out of 100 reviews
Rating 2 - Terrible. 1 out of 100 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

8/10 Good

Senthil Kumar, Zollikerberg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property has a fantastic View and is close to one of the best beaches on the island we stayed in a suite room 813 one of the best views on the property and maybe the entire Island
Stayed 9 nights in Dec 2024

8/10 Good

Keisha, fairfax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing, relaxing and peaceful vacation at the property. Staff was amazing and professional at all times!
Stayed 4 nights in Dec 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A really nice hotel.

Lovely staff, beautiful views and chilled atmosphere.
Stayed 2 nights in Dec 2024

2/10 Terrible

Heinrich

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We are having a family medical emergency, my mother in law was hospitalized and were told she probably have days left. This hotel was not willing to cancel or even give travel credit, we lost everything that we had paid
Stayed 4 nights in Dec 2024

10/10 Excellent

Malgorzata

Great resort
Stayed 7 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, staff, location 👌
Stayed 9 nights in Dec 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Beautiful hotel with excellent service. From check in to check out the staff were friendly and attentive. Hotel is spotlessly clean. Worth upgrading to The Level if you can. Would recommend and would stay again
The Level Master Suite
The Level Master Suite
The Level Master Suite
Stayed 6 nights in Dec 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Theresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4 night winter break for friends

This was a 4 night stay 3 adult females celebrating a 60th birthday. Overalll the stay was excellent only a few minor details did not equal the 5 star status. The staff were excellent. The food was good but in the restaurant no dishes were cleared as tables were vacated which was a little disappointing to be taken to a table surrounded by tables of dirty dishes and glasses for the whole of the meal. We opted for a more expensive package and were on the LEVEL tier which afforded a great snack and alcohol package. 3 of us shared effectively a suite with one king size and one pill down bed but all the provisions were for two- two glasses two cups two bath towels- we pointed it out on first day but every. Day was the same- I k ow it seems minor but it has a 5 star rating and it just wasn’t arttention to detail. Some other minor things- the level has its own pool area which is lovely but within that area there is a little part mapped out where you have to pay a further 10 euro per person per day for a bed in that area which is ridiculous. There is a lovely supply of loner lemon flavoured water but it wasn’t topped up - as I said minor but just a bit off putting. It was a lovely holiday venue though
Stayed 4 nights in Nov 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay at the Meliá

It is a lovely hotel with great facilities for adults. The check-in was very good and lovely helpful staff. Our junior suite was a great size with a balcony overlooking the pool. We were staying half board and the food especially at breakfast was excellent. There was the opportunity to sit outside on the terrace which was very nice indeed as the views were amazing. The pool area was lovely and we managed to get sun loungers each morning. Overall we had a lovely stay and would definitely return or visit another Meliá hotel.
Stayed 3 nights in Oct 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, beautiful scenery and grounds, aqua activities were excellent, pool was v clean and clear. Room was spacious and very comfortable. Couldn’t fault this hotel. Amazing rating from me.
Stayed 7 nights in Oct 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay and great service
Stayed 9 nights in Oct 2024

10/10 Excellent

Ariadne Aurora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful! Would def stay again, upgrade to The Level if you can, but still nice without
Stayed 4 nights in Oct 2024

10/10 Excellent

Lucas Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 7 nights in Oct 2024

8/10 Good

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a very luxurious feel to it, set over multiple levels with lots of greenery and views out to the sea. The staff are all friendly and helpful and can't do enough to make your stay as good as possible. The hotel is well located with a short walk to restaurants and shops, although it is located on a hill so it is a little challenging to walk back to after a visit to the shops! Overall, a great stay and would happily return!
Stayed 5 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view, rest just average

My first impression was a rude front desk person at check-in - don't they know this is what guests walk away with? She was asking for registration/reservation number from Hotels.com, something I have never encountered in all the years of using this site. Passport apparently was not enough, I had to download the email from Hotels.com and email it, and when my partner asked for the Wifi so he could look if he had what she wanted, she snapped for him to wait. Also, I don't know if rooms are assigned at check-in, but she gave us a room that was right next to the loading dock, so every day we were woken extra early from truck delivery noises, and the room faced onto the pool for privileged members that we could not use. The cleaner they used in the bathroom smelled just awful, and there is no vent in the bathroom to air out. Room was spacious but old. The view from the hotel is wonderful, since it sits at higher elevation and you overlook the city and water, but for the pretty high price we paid for the room, there were tons of other much nicer hotels in the area that looked newer. Save your money and go elsewhere. The one nice thing they did was leave a bottle of Brut in our room since I was celebrating my birthday, but too little too late.
Stayed 3 nights in Sep 2024

10/10 Excellent

David, Durham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, with great view over Tenerife (if you get a room with a view). Staff are excellent, food is good. Only negative really is it's on a hill. 10 minute walk downhill is on. But our obviously takes longer coming back the other way - especially after a day of walking etc. Other than that this place is lovely.
Stayed 7 nights in Aug 2024

6/10 Okay

gagandeep

Disliked: Staff & service, property conditions & facilities
Property is very old and rooms are not modern. Service is very poor especially at the reception and house keeping. Everyday you get same food range. Very limited with vegetarian options. A lot of room for improvement
Stayed 5 nights in Sep 2024

10/10 Excellent

Samira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is amazing, the hotel is beautiful
Stayed 6 nights in Aug 2024

10/10 Excellent

Kate Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are fabulous. All very friendly and can’t do enough to help you. Staying All Inclusive was fantastic value, the mini bar in the room was restocked daily for free- fabulous service. The food was excellent and the choice available was too! Highly recommend.
Stayed 5 nights in Aug 2024