4/10 Poor
Albert
25 Mar 2025
Liked: Cleanliness
Disliked: Staff & service
Location to CBD and surrounding area – very good.
Cleaning staff – friendly and courteous. Room size very good, however one nearly needed to jump onto the toilet to open or close door to the bathroom.
Desk staff had no interest to help with basic request. Front desk staff didn’t like to help unless you were dressed in a suit (on my arrival and departure).
Request needed to be asked from front desk to adjust Acc in the room. Tried by room phone for over 20mins with no answer from front desk or duty manager on three separate occasions. Acc didn’t work most of the time. Requested maintenance, however this was not fore filled. Ended up opening the room door to hallway to cool room.
Would it hurt to put a plant in the pool area? Worn and tired.
USB port unavailable in the room.
I personally wouldn’t rate the hotel more than a 3 star. If you’re looking for a real 5 star experience try Pullmans with very similar location.
Albert
Stayed 5 nights in Mar 2025