6/10 Okay
Tracey
Travelled with family
14 Apr 2025
Liked: Cleanliness, property conditions & facilities
Overall an enjoyable stay.
Did have an issue with the lack of housekeeping. Our room was not attended to once even after leaving the sign on the door to request to freshen room up. After arriving back to our room on the 3rd night and discovering it still had not been touched I spoke with the gentleman on reception and he was wonderful and very apologetic. He went above and beyond and even offered my son & I a free buffet breakfast for the following morning to help make amends. He also personally gave us fresh towels & coffee sachets for the next morning to tide us over.
The only other issue I found was the morning we left to go home we asked the reception if they could call a taxi to take us to the airport. After waiting out the front of the hotel for about 10 minutes eventually our ride arrived. Surprisingly it wasn’t a taxi but a limo cab. As it was early on a Sunday morning with no peak hour traffic and a much quicker journey we assumed our fare would not cost anywhere near what it was when we arrived by taxi to the hotel from the airport being a late Wednesday arvo and a much longer drive.
I was taken aback when we were charged $52.75 in comparison to $37.56 by the standard taxi cab.
I requested a taxi not a Limo cab and I was pretty peeved that my request wasn’t adhered to and found myself out of pocket financially.
Tracey
Stayed 4 nights in Apr 2025