6/10 Okay
JENNA
Travelled with partner
8 Oct 2024
Liked: Staff & service, amenities
The hotel grounds are beautifully designed and the staff were very friendly. The housekeeping was fantastic and very helpful. A few things to take into consideration when booking the Annex water front bungalows. The description for these bungalows does not accurately reflect the reality. They are very outdated and there is no privacy as it is separated from the hotel by an area of land that has a mobile trailer on it and what appeared to be someone' residence. The annex bungalows are right next to it and on the other side of them is the public beach. We were so disappointed with this accommodation that we asked to change our room right away. The manager was very helpful in accommodating us and switching us to another room. Unfortunately we didn’t get the waterfront that we originally booked however the garden view bungalow was much more updated and very nicely decorated so we were happy. Later that same night we came home to ants everywhere in the room despite not having any food or windows open. They gave us spray and we kept spraying the room for the rest of our stay as we did continue to see them although the amount did decrease. On our last night we found a baby scorpion in our room again this was a shock to us that this would happen in a hotel of this caliber. We understand sometimes these things happen but how these matters are dealt with by the hotel can go a long way and nothing was extended to us to compensate us for our experience.
JENNA
Stayed 3 nights in Sep 2024