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Grand Oasis Tulum Riviera

4.5 star property
Luxury hotel on the beach, with 3 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Oasis Tulum Riviera

Exterior
Restaurant
3 outdoor pools, free pool cabanas, pool umbrellas
Reception
Family Room

Reviews

7.2 out of 10

Good

Popular amenities

  • On private beach
  • Pool
  • Bar
  • All-inclusive
  • Breakfast included
  • Spa
The price is NZ$604
includes taxes & fees
4 Jan - 5 Jan 2025

Explore the area

Map
Carretera Federal Chetumal Km 251, Akumal, QROO, 77780
  • Riviera Maya Golf Club
    4 min drive
  • Aktun Chen
    4 min drive
  • Dolphinaris Tulum
    7 min drive
  • Tulum Intl. Airport (TQO)
    67 min drive

Room options

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Flat-screen TV
Renovated in 2023
Private bathroom
Hairdryer
Minibar
Iron/ironing board
In-room safe
  • 35.26 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Air conditioning
Flat-screen TV
Renovated in 2023
Private bathroom
Hairdryer
Minibar
Iron/ironing board
In-room safe
  • 35.26 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
Flat-screen TV
Renovated in 2023
Private bathroom
Hairdryer
Minibar
Iron/ironing board
In-room safe
  • 35.26 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

Exterior

The Sens Tulum Riviera By Oasis

On private beach
Pool
All-inclusive
Spa
3.7 out of 5, Good, (112)
The price is NZ$656
for 1 night
includes taxes & fees
5 Jan - 6 Jan
The Sens Tulum Riviera By Oasis

About the area

Akumal

A luxury stay in Akumal awaits you at Grand Oasis Tulum Riviera. You'll be 3.2 km (2 mi) from Akumal Beach and 2.3 km (1.4 mi) from Riviera Maya Golf Club. Highlights at this all-inclusive hotel include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the sauna. With 3 poolside bars and 6 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site free kids' club and kids' swimming pool. Added amenities include a coffee shop/cafe and a snack bar/deli. Free buffet breakfast is available daily between 6:30 AM and 11:00 AM. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this 4.5-property class Akumal hotel include Xel-Há Park and Puerto Aventuras Marina.

What's nearby

  • Riviera Maya Golf Club - 4 min drive
  • Aktun Chen - 4 min drive
  • Akumal Beach - 5 min drive
  • Dolphinaris Tulum - 7 min drive
  • Half Moon Bay - 12 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 67 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬8 min drive
  • ‪Restaurante Yucatan - ‬6 min drive
  • ‪Restaurante Arlequin - ‬9 min drive
  • ‪Piscis snack bar - ‬9 min drive
  • ‪Los Corales - ‬9 min drive

About this property

Grand Oasis Tulum Riviera

Luxury hotel on the beach, with 3 outdoor pools
Grand Oasis Tulum Riviera is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. At Grand Oasis Tulum Riviera, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 6 bars/lounges. This all-inclusive hotel also offers a complimentary children's club, a children's pool and a terrace. Free self parking is available. A complete renovation of Grand Oasis Tulum Riviera was completed in April 2023.

Smoking is allowed in designated areas at this 4.5-star Akumal hotel.

  • 195 guestrooms or units
  • 6 dining venues
  • 3 bars by the pool
  • 3 swim-up bars
  • 6 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Grand Oasis Tulum Riviera offers 195 air-conditioned accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers and hairdryers. This Akumal hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on request.

The on-site spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 1-device limit

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Playground
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free pool cabanas
  • In a nature reserve
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Lever door handles
  • Lift (102 centimetre wide door)
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (132 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Oasis Tulum Riviera

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a security system and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, American Express and cash. For guests' safety, the property includes a smoke detector, a security system and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number OHN1708307KA

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 1-device limit.

Property is also known as

Oasis Tulum Riviera Akumal
Grand Oasis Tulum Riviera Hotel
Grand Oasis Tulum All Inclusive

Frequently asked questions

What is the cancellation policy at Grand Oasis Tulum Riviera?

Grand Oasis Tulum Riviera offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Oasis Tulum Riviera?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Grand Oasis Tulum Riviera on 4 Jan 2025 start from NZ$603.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Oasis Tulum Riviera?

Yep, Grand Oasis Tulum Riviera has a free self car park.

Are there any beaches close to Grand Oasis Tulum Riviera?

The closest beach to Grand Oasis Tulum Riviera is Akumal Beach (2.4 km).

Is there a spa on site at Grand Oasis Tulum Riviera?

Yep, there is an onsite spa at Grand Oasis Tulum Riviera. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Grand Oasis Tulum Riviera have a pool?

Grand Oasis Tulum Riviera has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

Does Grand Oasis Tulum Riviera have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Oasis Tulum Riviera?

Grand Oasis Tulum Riviera features a private beach, 3 poolside bars and 3 outdoor pools.

Is Grand Oasis Tulum Riviera family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Grand Oasis Tulum Riviera is a hit with families.

Does Grand Oasis Tulum Riviera serve breakfast?

Yep, free buffet brekkie is offered daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Grand Oasis Tulum Riviera?

No, Grand Oasis Tulum Riviera does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Oasis Tulum Riviera?

Relax with a coldie at the 3 poolside bars or 6 lounge bars, and grab a meal at Grand Oasis Tulum Riviera's 6 restaurants.

What time are check-in & check-out at Grand Oasis Tulum Riviera?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Oasis Tulum Riviera?

No, pets and service animals are not allowed.

Grand Oasis Tulum Riviera Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 84 out of 243 reviews" "
Rating 8 - Good. 51 out of 243 reviews" "
Rating 6 - Okay. 47 out of 243 reviews" "
Rating 4 - Poor. 31 out of 243 reviews" "
Rating 2 - Terrible. 30 out of 243 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Natalya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We love pool with bar by the ocean,very beautiful view,nice beach area and gorgeous ocean.Staff always clean beach area from sewage.On the left side there is rocks inside the ocean,but right is just sand,so you don’t really need water shoes.Property is old and need to fix ceiling in the lobby and buffet area there is leaking.Our room was beach front ,very nice views just one step from beach(first floor)but faucets is very old and rusty.
Stayed 9 nights in Aug 2024

6/10 Okay

Krisha

Liked: Staff & service
Estan en Remodelacion la propiedad
Stayed 4 nights in Sep 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice tesort.
Stayed 3 nights in May 2024

4/10 Poor

Nidia E

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very good time there , the staff was very helpful and kind. I enjoyed the room it was very clean and comfy. The staff came and asked everyday if we needed anything even after room was serviced.. i stayed there 8-20-2024.. i will definitely stay there again .
Stayed 3 nights in Aug 2024

6/10 Okay

Jeremiah

Travelled with family and small children
Disliked: Property conditions & facilities
Our room was dirty. Stained furniture all over and the pools appropriate for small children need immediate renovations.
Stayed 3 nights in Aug 2024

6/10 Okay

Valon

Travelled with family and small children, Travelled with group
The beach was amazing but the hotel needs updates. The rooms were OK, but they need to be updated and the staff is OK.
Stayed 10 nights in Aug 2024

10/10 Excellent

Daniel Childs

Liked: Cleanliness, staff & service, property conditions & facilities
Was a wonderful place to take my family. Beautiful beach, great food and a wonderful staff.
Stayed 5 nights in Aug 2024

6/10 Okay

Rheena

They were average
Stayed 13 nights in Jul 2024

6/10 Okay

Kionnie

Travelled with partner
Liked: Cleanliness, staff & service
The food and drinks could have been a lil better it was really a hit or miss the private chef which u pay extra for was really good …the place is really peaceful but I wish it was more to do on the actual resort the people was really nice it definitely needs more renovation looks a lil outdated and a lot of places smelled like mildew it wasn’t the best but it wasn’t the worst…yu get what Yu paid for
Stayed 4 nights in Aug 2024

10/10 Excellent

Luca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
estuvo muy bien, disfrutamos mucho la estancia
Stayed 1 night in Aug 2024

2/10 Terrible

Merci

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay at your own risk. This property is not worth staying in even if it was free. The only thing that is beautiful is the beach. The food, service, customer service, cleanliness, odor etc. No one tends to care at all when you vocalize concern with any issues. On my 1st day I booked a dinner in the beach which they said was in a private area and day of the dinner it was located in the area where you enter the beach and the shower and pool. They refused to move the table and the only accommodation provided was to eat inside. I decided to cancel and they had the audacity to try and charge me until I asked to speak with senior management. I always try to see the light in it all and the only plus was the company I had that got me thru staying there. We decided to check out early because it just was’t worth staying a day more.
Stayed 5 nights in Aug 2024

2/10 Terrible

Latasha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property’s lobby was great. However upon arrival the rooms were dirty the air conditioning did not get cool. The restaurants were limited and not open throughout the day with very few selections to choose from. Before dusk raccoons were out everyone all over the resort. Which made walking around the resort at night a scary experience. The raccoons were aggressive and wondered in the outdoor restaurant. This was the worst all inclusive resort I have ever experienced
Stayed 3 nights in Jul 2024

2/10 Terrible

Shana

Stayed 3 nights in Jul 2024

4/10 Poor

Deshawn

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The best service was the people working the food areas, everything else was bad. The Air conditioner didn’t get cold enough, the room has black mold everywhere, kids running and screaming early in the morning and the staff did nothing to help, people were making loud noises above us by moving furniture. Again, staff did nothing
Stayed 2 nights in Jul 2024

8/10 Good

gaston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice resort, beach is beautiful, staff was really amazing n helpfull at all times. Only complaint i have is that the resort is super boring, nothing to do other than just go to the pool n beach. Music is really low and boring, no entertainment nor night shows at all, the dj that play music at night is bad, music doesn't even make u wanna dance. Maybe is just because grand oasis just acquired this resort about 7 months ago n is going under new renovations but at the moment this resort is not for us. Is 25 minutes away from tulum n if u order a taxy at the front they try to charge u 380 dollars which is insane. Honestly the resort is kinda for old people or people that doesn't want to be around other people. Just my opinion
Stayed 4 nights in Jul 2024

6/10 Okay

Vasyl, Pelham Manor

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that we enjoyed was the beach. However, be aware that there is no lifeguard on the beach and there are no flags that tell you if it’s safe to swim. We saw huge sting rays and even a reef shark while snorkelling right close to the beach. It was a poor choice for food in the buffet. When we were trying to get the better room, the staff showed us the worst room. They didn’t try to do give us better room even if the hotel was almost empty. A lot of mosquitoes at night. Have a bug spray with you , otherwise you will have to buy it in the gift store for $30
Stayed 8 nights in Jul 2024

8/10 Good

MICHAEL

Travelled with family and small children
Liked: Property conditions & facilities
Food at the restaurants were amazing.
Stayed 6 nights in Mar 2024

4/10 Poor

Quadeera

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
HAS Potential But needs major improvements. Property has rust and is worn out and the worst part is the food quality just simply disgusting. I seen a roach in my bathroom. The only good thing was that it was in the beach and the pools were amazing ! The room set up I had was nice as well. But they can do better !!!
Stayed 3 nights in Jul 2024

2/10 Terrible

Dianely

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice
Stayed 1 night in Jul 2024

10/10 Excellent

Roberto

Stayed 8 nights in Jul 2024

2/10 Terrible

Luisa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Worse place that i ever saw, they made us wait 4 hours to have a room ready when we arrived the room was with black mold all over and smelled filthy, the sheets looked like they were never cleaned and the bathroom had a used shampoo bottle. they didn’t gave us our room after 4 hrs (around 7pm) they made us wait with no food or water because “we didn’t had a bracelet” and without a room there’s no bracelet. Pools are dirty and with paint coming off, the ceilings had huge holes all over in multiple places and “water or something was leaking out of it” so far I’m still waiting for my money back but it seems like they don’t won’t give it back. So disappointed and disgusted by the situation
Stayed 4 nights in Jul 2024

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great for the price, little out dated but they are making renovations. Great food and great space for family.
Stayed 2 nights in Jul 2024

4/10 Poor

Shekeb

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2024