4/10 Poor
Myron
4 Dec 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The Heat was on at the Imperial
We were on are way back home and decided to stay over one night in Albuquerque New Mexico.The Imperial had excellent reviews we booked a king room there because of the reviews, location and retro vibe. It's a vintage mid century motel that has been completely renovated.The room was well maintained and clean. I liked the reading lamps on the sides of the bed.They made it possible for one person to sleep white other could read in the bed without disturbing each other, nice touch.The king bed didn't have electrical outlets on both sides of the bed , our medical devices couldn't be plugged in.The room reminded me of a lower budget HGTV renovation
The wall HVAC was under the front window, it was set at 71 degrees and ran on and off all night long.It was extremely noisy, blew hot and cold air on the bed was rather unpleasant..
We arrived around 8:30 in the evening after 10 hours of driving. Another group of guests arrived after us and were placed in the room next to ours.They left their car's motor running for hours.I complained to the front desk about the running vehicle. They wouldn't do anything about it I felt unsafe staying there.Security was lacking, management wasn't available to handle the situation.The front desk person wasn't helpful or kind.My experience at the Imperial wasn't enjoyable or positive.I have no desire to return.
Myron
Stayed 1 night in Dec 2024