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Rixos Almaty Hotel

5.0 star property
Luxury Almaty hotel in Almaly District with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Rixos Almaty Hotel

Bar (on property)
Indoor pool
Exterior
Exterior
Bar (on property)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Spa
  • Parking included
  • Air conditioning
  • Room service
The price is NZ$560
includes taxes & fees
27 Dec - 28 Dec

Explore the area

Map
506/99 Seifullina Ave, Almaty, 050012
  • Almaty Opera House
    13 min walk
  • St Nicholas Cathedral
    14 min walk
  • Zenkov Cathedral
    18 min walk
  • Almaty (ALA-Almaty Intl.)
    32 min drive

Room options

View all photos for Executive Suite

Premium bedding, down duvets, minibar, in-room safe

Executive Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • 32 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Premium bedding, down duvets, minibar, in-room safe

Presidential Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • 32 sq m
  • Park view
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe Room, 1 King Bed, Park View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Park View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • 32 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Park View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Single Beds, Park View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • 32 sq m
  • Park view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, City View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Park View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, Park View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • 32 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Duplex

Premium bedding, down duvets, minibar, in-room safe

Duplex

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • 32 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, City View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Single Beds, City View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior

The Ritz-Carlton, Almaty

Pool
Spa
Pet-friendly
Parking included
4.8 out of 5, Exceptional, (74)
The price is NZ$962
for 1 night
includes taxes & fees
5 Jan - 6 Jan
The Ritz-Carlton, Almaty

About the area

Almaty

A luxury stay in the heart of Almaty awaits you at Rixos Almaty Hotel. Within just a 15-minute stroll, you'll find Almaty Opera House and Nedelka Park. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .A relaxing day at Rixos Spa can include massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The buffet restaurant, Brasserie, is open for breakfast, brunch, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Turkish bath/hammam, sauna and kids' swimming pool. 1478 square feet (137 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. On weekday mornings buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .In proximity to this 5-property class Almaly District hotel you'll find Shymbulak Ski Resort.

What's nearby

  • Almaty Opera House - 13 min walk
  • Zenkov Cathedral - 18 min walk
  • MEGA Park - 2 min drive
  • Panfilov Park - 3 min drive
  • Almaty Central Stadium - 4 min drive

Getting around

  • Almaty Station - 12 min drive
  • Almaly - 15 min walk
  • Almaty (ALA-Almaty Intl.) - 32 min drive

Restaurants

  • ‪&Milk Coffee - ‬7 min walk
  • ‪Ciao Pizza - ‬8 min walk
  • ‪Navat Чайхана - ‬2 min walk
  • ‪Giginova - ‬9 min walk
  • ‪Напитки: The Bar - ‬7 min walk

About this property

Rixos Almaty Hotel

Luxury Almaty hotel in Almaly District with a full-service spa
Rixos Almaty Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 9 meeting rooms, and limo/town car service. Event space at this hotel measures 1478 square feet (137 square metres) and includes a conference centre. A children's pool, a sauna, and spa services are also featured at the luxury Rixos Almaty Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Almaty hotel.

  • 1 building
  • 237 guestrooms or units
  • 10 levels
  • 1478 sq ft of conference space
  • 137 sq. m of conference space
  • Built in 2009
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Rixos Almaty Hotel offers 237 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. 43-inch Smart televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Rixos Spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; KZT 8,000 for adults and KZT 8,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Brasserie

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 9 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (1,478 square foot of space)

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Heated floor
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Rixos Almaty Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 7000 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KZT 8000 for adults and from KZT 8000 for children
  • Airport shuttle fee: KZT 14000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 7000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Almaty hotel Rixos
Almaty Rixos
Almaty Rixos hotel
hotel Rixos Almaty
Rixos Almaty
Rixos Almaty hotel
Rixos hotel Almaty
Rixos Almaty Hotel Almaty
Rixos Almaty Hotel Hotel
Rixos Almaty Hotel Almaty
Rixos Almaty Hotel Hotel Almaty

Frequently asked questions

What is the cancellation policy at Rixos Almaty Hotel?

Rixos Almaty Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Rixos Almaty Hotel?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Rixos Almaty Hotel on 27 Dec 2024 start from NZ$560.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Rixos Almaty Hotel?

Yep, Rixos Almaty Hotel has a free self car park.

Is there a spa on site at Rixos Almaty Hotel?

Yep, Rixos Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Rixos Almaty Hotel have a pool?

Rixos Almaty Hotel has an indoor pool and a kids' pool.

What luxury perks are available at Rixos Almaty Hotel?

Rixos Almaty Hotel features a full-service spa, a health club and an indoor pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Rixos Almaty Hotel a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Rixos Almaty Hotel.

Is Rixos Almaty Hotel family-friendly?

You bet! With amenities such as a children's pool, laundry facilities and a deli, it's no surprise that Rixos Almaty Hotel is a hit with families.

Are there hot tubs in the rooms at Rixos Almaty Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Rixos Almaty Hotel serve breakfast?

Yeah, buffet breakfast is offered weekdays between 6:30 AM and 10:30 AM and weekends between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Rixos Almaty Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Rixos Almaty Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Rixos Almaty Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Rixos Almaty Hotel?

No, pets and service animals are not allowed.

Rixos Almaty Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 91 out of 158 reviews" "
Rating 8 - Good. 44 out of 158 reviews" "
Rating 6 - Okay. 15 out of 158 reviews" "
Rating 4 - Poor. 5 out of 158 reviews" "
Rating 2 - Terrible. 3 out of 158 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

nicola

Disliked: Amenities, property conditions & facilities
I don't understand why they charge the amount they do for a night. The hotel rooms are old, smelling, towels look like a floor cloth. Bed linen is so cheap. Staff is just ok. 400 euros per night for this? Disappointed
Stayed 2 nights in Sep 2024

8/10 Good

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy our stay!
Stayed 3 nights in Aug 2024

4/10 Poor

Nicola

Stayed 1 night in Sep 2024

2/10 Terrible

Gonchigsumlaa

Stayed 5 nights in Jul 2024

10/10 Excellent

Oksana

Stayed 4 nights in Jun 2024

10/10 Excellent

Archishmat, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is absolutely stunning! The hotel has great room service, spacious rooms, easy to walk to popular locations from, and a very good stay in general. The staff was exemplary.
Stayed 4 nights in May 2024

10/10 Excellent

Maurice, Tarpon Springs

Stayed 1 night in May 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and professional. The condition of the property and rooms was excellent. We also really enjoyed the quality and selection of the breakfast. I would stay here again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Vincenzo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a very convenient location, will definitely stay there again
Stayed 2 nights in Sep 2023

2/10 Terrible

Harry

Business traveller
Disliked: Cleanliness, room comfort
Severe food poisoning from breakfast
I got severe food poisoning from breakfast. The food was Luke warm rather than hot (chicken, sausages etc) I suggest that the hotel focuses on ensuring the food temperatures are correct as I was severely ill from this
Stayed 3 nights in Sep 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here twice, bookending a week-long hiking trip in SE Kazakhstan. A new, fully appointed hotel-a little further from the city center than the big Soviet-era hotels, but still within easy walking distance from most major city attractions. Hotel was very accommodating for me around very early arrival and very late departure times.
Stayed 2 nights in Sep 2023

6/10 Okay

RITCHIE, Daly City

Disliked: Cleanliness
This hotel is 5 stars in name only. The hard product and service are 3 stars at best. While the lobby is opulent, the standard rooms are dated and in dire need of a remodel. The room assigned to me had stained carpets. The mattress was too firm, and the top bed sheet had small holes on it. Upon arrival at 4:00AM, no one from the bell desk staff offered to assist me with my luggage even though there were several of them just milling around by the entrance. If you order room service, you had to pay for your items at the time of delivery (no room charge!). On a positive note, my orders were delivered to me exactly within 30 minutes as promised. The friendliness and professionalism of the staff were inconsistent. Some were outstanding and others did not want to be bothered.
Stayed 5 nights in Aug 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Check in only at 2.00 pm Long waiting time Rooms old. Need refreshment
Stayed 1 night in Jul 2023

10/10 Excellent

Alper

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jun 2023

8/10 Good

Nataliya, Moscow

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms require renovation but overall it’s a good option in a comfortable location
Stayed 5 nights in Feb 2023

10/10 Excellent

Bashir

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Good

10/10 Excellent

Neelesh, Coquitlam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located within walking distance (20 min) or a short taxi ride from The Baluan Sholak Palace of Culture and Sport. Excellent breakfast buffet every morning. Thanks to the staff at reception for helping book a last minute taxi to the airport early in the morning which arrived in no time. Recommend using their pick up service too. Best to have them give passengers arriving 30 extra minutes to deal with luggage, immigration.

6/10 Okay

Gilad, Mazkeret batya

10/10 Excellent

Patrick

Stayed 1 night in Dec 2022

2/10 Terrible

Lance

Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible Stay
I’ve stayed many times at the Rixos and this was by far the worst stay. I’ll start with the positive which was the Spa. The negatives 5 emails and 2 phone calls to arrange airport pickup. Arrived at 18.00 to be told the room was not ready. Ordered room service. After 90 minutes it didn’t arrive so I cancelled. No towels left after housekeeping. Had to go and find the housekeeping staff to get staff. Requested hotel car to the airport only to be told they had none available and offered no alternative. For a 5 star hotel this is completely unacceptable.
Stayed 5 nights in Dec 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unaccommodating
I arrived very early, due to early flights. They weren't at all accommodating. I tried to explain that I spent 30+ hours in airplanes and airports, and needed rest very badly. They said they had room available but couldn't let me check in until the official check in time. I get it when they are fully booked, but that wasn't the case. If you're in the hospitality business, it's often appreciated by customers when the hotel is more welcoming and accommodating, especially a highly-rated hotel. I spent 5 hours in the lobby, waiting. Unacceptable!! I travel a lot, and in most cases when my flights arrive early, hotels don't make me wait and feed me their "policy" excuse. They just accommodate. I didn't get a warm welcome at Rixos.
Stayed 6 nights in Dec 2022

10/10 Excellent

Andrew

Stayed 5 nights in Nov 2022

8/10 Good

richard, zion

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, very secure. The pool area was really nice. There was an annoying computer Ordered room service several times and it was also really good. Taxis in and out of the property was very easy.
Stayed 13 nights in Oct 2022

6/10 Okay

Diyar

Stayed 4 nights in Aug 2022

8/10 Good

Rhys

Stayed 3 nights in Jun 2022