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Embassy Suites by Hilton Amarillo Downtown

3.5 star property
Hotel with free breakfast, steps from Hodgetown Stadium

Photo gallery for Embassy Suites by Hilton Amarillo Downtown

Bar (on property)
Reception
Lobby
Terrace/patio
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • 24/7 front desk
  • Room service
  • Bar
  • Gym
The current price is NZ$213
includes taxes & fees
11 May - 12 May

Explore the area

Map
550 South Buchanan Street, Amarillo, TX, 79101
  • Hodgetown Stadium
    ‪2 min walk‬
  • Amarillo Civic Center
    ‪2 min walk‬
  • American Quarter Horse Association
    ‪4 min drive‬
  • Amarillo, TX (AMA-Rick Husband Amarillo Intl.)
    ‪14 min drive‬

Room options

View all photos for Suite, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Non Smoking (hearing acc)

In-room safe, desk, blackout curtains, iron/ironing board

Premium Suite, 1 King Bed, Accessible, Non Smoking (hearing acc)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Non Smoking (w/ roll-in shower)

In-room safe, desk, blackout curtains, iron/ironing board

Premium Suite, 1 King Bed, Accessible, Non Smoking (w/ roll-in shower)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Presidential Suite, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Premium Suite, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Premium Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
Blackout curtains
Hairdryer
Private bathroom
  • 33 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Premium Studio Suite, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Premium Studio Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (hearing acc)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Accessible, Non Smoking (hearing acc)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (w/ bathtub)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Accessible, Non Smoking (w/ bathtub)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Accessible, Non Smoking (hearing acc)

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Queen Beds, Accessible, Non Smoking (hearing acc)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Accessible, Non Smoking (w/ bathtub)

In-room safe, desk, blackout curtains, iron/ironing board

Premium Suite, 2 Queen Beds, Accessible, Non Smoking (w/ bathtub)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (hearing acc)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (hearing acc)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (w/ roll-in shower)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (w/ roll-in shower)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (w/ bathtub)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (w/ bathtub)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Microwave
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Amarillo

Embassy Suites by Hilton Amarillo Downtown puts you in the centre of Amarillo, 0.2 km (0.1 mi) from Hodgetown Stadium and 4 km (2.5 mi) from American Quarter Horse Association. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .At the hotel's own lounge bar, you can stop for a drink. 18000 square feet (1672 square metres) of event facilities include 11 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and coworking space. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a free manager's reception. There's also the convenience of valet parking. .Sights within a 10-minute drive of this 3.5-property class Downtown Amarillo hotel include Wonderland Amusement Park and Don Harrington Discovery Center.

What's nearby

  • Hodgetown Stadium - 2 min walk - 0.2 km
  • Amarillo Civic Center - 2 min walk - 0.2 km
  • American Quarter Horse Association - 4 min drive - 4.2 km
  • Wonderland Amusement Park - 4 min drive - 4.9 km
  • Northwest Texas Hospitals - 10 min drive - 11.8 km

Getting around

  • Amarillo, TX (AMA-Rick Husband Amarillo Intl.) - 14 min drive

Restaurants

  • ‪Amarillo Club - ‬9 min walk
  • ‪Jimmy John's - ‬3 min walk
  • ‪Thai Spoon Restaurant - ‬16 min walk
  • ‪Six Car Pub & Brewery - ‬7 min walk
  • ‪Braceros Downtown - ‬9 min walk

About this property

Embassy Suites by Hilton Amarillo Downtown

Hotel with free breakfast, steps from Hodgetown Stadium
Embassy Suites by Hilton Amarillo Downtown offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A 24-hour business centre, 11 meeting rooms, and coworking spaces are available. Event space at this hotel measures 18000 square feet (1672 square metres) and includes a conference centre. The business-friendly Embassy Suites by Hilton Amarillo Downtown also features gift shops/newsstands, a picnic area, and concierge services. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Amarillo hotel.

  • 226 guestrooms or units
  • 6 levels
  • 18000 sq ft of conference space
  • 1672 sq. m of conference space
  • Built in 2017
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Corner/local shop
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Amarillo Downtown offers 226 accommodations with laptop-compatible safes and a safe. 43-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include slippers, complimentary toiletries and hairdryers.

This Amarillo hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 17 per day)
  • Covered valet parking on site (USD 32 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 11 meeting rooms
  • 24-hour business centre
  • Conference centre (18,000 square foot of space)
  • Coworking space

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 0.65 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 32.00 per day (in/out privileges)
  • Nearby parking fee: USD 17 per day (50 ft away)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Amarillo Downtown Hotel
Hotel Embassy Suites Amarillo Downtown Amarillo
Amarillo Embassy Suites Amarillo Downtown Hotel
Hotel Embassy Suites Amarillo Downtown
Embassy Suites Amarillo Downtown Amarillo
Embassy Suites Hotel
Embassy Suites
Embassy Suites Amarillo
Embassy Suites Amarillo Downtown
Embassy Suites by Hilton Amarillo Downtown Hotel
Embassy Suites by Hilton Amarillo Downtown Amarillo
Embassy Suites by Hilton Amarillo Downtown Hotel Amarillo

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Amarillo Downtown?

Embassy Suites by Hilton Amarillo Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Amarillo Downtown?

As of 25 Apr 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Amarillo Downtown on 11 May 2025 start from NZ$211.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Amarillo Downtown?

Yep, Embassy Suites by Hilton Amarillo Downtown has covered valet parking with in/out privileges for USD 32.00 per day.

Does Embassy Suites by Hilton Amarillo Downtown have a pool?

Embassy Suites by Hilton Amarillo Downtown has an indoor pool. The pool is open 6:00 AM to 11:00 PM.

Is Embassy Suites by Hilton Amarillo Downtown family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Amarillo Downtown is a hit with families.

Does Embassy Suites by Hilton Amarillo Downtown serve breakfast?

Yep, travelers can't get enough of the free cooked-to-order breakfast here! Available weekdays from 6:00 AM to 9:00 AM and weekends between 7:00 AM and 10:00 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Amarillo Downtown?

No, Embassy Suites by Hilton Amarillo Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Amarillo Downtown?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton Amarillo Downtown?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Embassy Suites by Hilton Amarillo Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 696 out of 1000 reviews
Rating 8 - Good. 149 out of 1000 reviews
Rating 6 - Okay. 66 out of 1000 reviews
Rating 4 - Poor. 35 out of 1000 reviews
Rating 2 - Terrible. 54 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Amazing stay. Staff was very helpful and friendly, especially Bear.
Stayed 1 night in Jan 2025

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Amazing stay from checkin to departure.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Angela

Travelled with family, Travelled with family and small children
Disliked: Staff & service
The staff is unprofessional and does not take complaints seriously and they are not accommodating.
Stayed 1 night in Dec 2024

2/10 Terrible

Justin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2025

8/10 Good

Daryl

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff is always helpful and friendly. House keeping need to be a little better, but we love staying at an Embassy. The breakfast is always top notch!
Stayed 2 nights in Jan 2025

10/10 Excellent

Kenneth, Little Elm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair price and nice hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Ross

Stayed 1 night in Jan 2025

8/10 Good

Stacey, Broken Arrow

Liked: Cleanliness, staff & service, property conditions & facilities
Needs dog relief area
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2025

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay, will definitely be back!

I would definitely stay here again! Clean, quiet and comfortable rooms. The breakfast is incredible and the front desk even recommended an awesome Mexican restaurant within walking distance from the hotel. We loved our stay and this will be the go-to any time we drive through Amarillo.
Stayed 1 night in Dec 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Anne-Marie, Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had some problems with the rooms being ready on time and computer glitches. Staff was courteous and handled the problems professionally.
Stayed 1 night in Dec 2024

8/10 Good

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay went well. The staff was fantastic. The room was great. A drawback was the parking and checking in. There’s just not enough space for folks to check in if it’s busy, which it was the night we checked in. This actually made things a little unsafe as there was a round-about totally full of running cars and tired and frustrated people….but this was simply just my observance. Plus, we had to pay for parking and it was across the street. For these reasons, we would probably try and find another place in Amarillo next time with better parking and safer flow of traffic.
Stayed 1 night in Dec 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice. Parking was easy on the street but didn’t like that you could only pay for parking I. The garage across the street or valet. We ended up parking around the corner next to the event center. Street parking was only available as it was the weekend.
Stayed 1 night in Jan 2025

10/10 Excellent

Cody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Donna

Stayed 3 nights in Dec 2024

10/10 Excellent

John

Business traveller
Stayed 1 night in Dec 2024

8/10 Good

Bonnie B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great New Years gathering of family!

Fast & easy check-in. Staff friendly and accommodating. Beds were great and breakfast plentiful. Amenities were not so satisfying as the pool was too cold and the Hot tub lukewarm.
Stayed 1 night in Dec 2024

10/10 Excellent

mari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would come again
Stayed 2 nights in Jan 2025

2/10 Terrible

Juan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon the arrival at the hotel… it was stated that the pool and jacuzzi were inoperable and had been for a short time… was assured they would be up the next day… this turned out to be untrue because upon checkout they were inoperable and was one of our main reasons for booking the hotel. Staff was extremely rude and inattentive when it came to addressing issues. First room we were given reeked of cigarette smoke and the ceiling was falling down in the bathroom. When I went to alert the staff to the issue they made it known nothing could be done until the room was inspected… upon which maintenance did and claimed the room was in very poor order and went down to insist we be moved. Upon switching rooms at front desk I was told there are luggage carts to move myself and was offered no assistance even though bell hop moved luggage into room originally. Upon getting into the new room we noticed no bottles of water were available there were no towels in the room and the hygiene products were empty (no lotion, no body wash and shampoo went empty after one shower) Parking was a challenge and really unclear. When I asked I was told it was broken down in the elevator and thru out the hotel. When I spoke with the manager regarding the issues he was less tha. Helpful and extremely rude. This is not the experience I have come to expect from an embassy suites… and sadly will Never stay at this hotel again and recommend highly you don’t either it’s a big disappointment.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jose Alberto Navarrete

Stayed 1 night in Jan 2025