8/10 Good
Verified traveller
3 Dec 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Ok stay
We had a mixed experience at The Hoxton. Our room was not ready at 2pm check in time, and when we did get the room an hour later, it was a musty, unclean room in the basement. We went back to the desk to request a change, to which we were told basement rooms are “normal” in Amsterdam, and we only were able to change rooms with my persistence as the room we were given was not satisfactory. We had to wait another 2 hours to be given another room. What was the most frustrating however, was other guests were offered complementary drinks at the hotel bar when their room was not ready at check in, but we were told to just wait and deal with it. While the issue with the room was rectified, the discrepancy in service between guests left a sour taste in our mouths. The breakfast was a la carte and rather limited compared to other European hotels. The hotel is not close to the city center and there are not many food options nearby. While the rest of the stay was fine, I’m refraining from a 5 star review because of the check in experience.
Verified traveller
Stayed 3 nights in Nov 2024