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W Amsterdam

5.0 star property
Luxury Amsterdam hotel in Amsterdam City Centre with 5 restaurants

Photo gallery for W Amsterdam

2 bars/lounges, rooftop bar
Studio, 1 King Bed, Non Smoking
Property amenity
Exterior
Studio, 1 King Bed, Non Smoking

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Gym
  • Air conditioning
The current price is NZ$444
includes taxes & fees
4 Mar - 5 Mar

Explore the area

Map
Spuistraat 175, Amsterdam, NL, 1012 VN
  • Royal Palace
    ‪2 min walk‬
  • The 9 Streets
    ‪2 min walk‬
  • Madame Tussauds
    ‪3 min walk‬
  • Amsterdam (AMS-Schiphol)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Corner

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Corner

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fabulous Room, Room, 1 King Bed, Non Smoking, Canal View

Fabulous Room, Room, 1 King Bed, Non Smoking, Canal View

Fabulous Room, Room, 1 King Bed, Non Smoking, Canal View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fantastic Suite, Suite, 1 Bedroom

Fantastic Suite, Suite, 1 Bedroom

Fantastic Suite, Suite, 1 Bedroom

Highlights

Furnished patio
Separate sitting area
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, 1 Bedroom, Non Smoking

Loft, 1 Bedroom, Non Smoking

Loft, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Bathtub

Room, 1 King Bed, Non Smoking, Bathtub

Room, 1 King Bed, Non Smoking, Bathtub

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Bedroom, Canal View (WOW Bank, Round bed)

Studio Suite, 1 Bedroom, Canal View (WOW Bank, Round bed)

Studio Suite, 1 Bedroom, Canal View (WOW Bank, Round bed)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 Bedroom, City View

Studio Suite, 1 Bedroom, City View

Studio Suite, 1 Bedroom, City View

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 74 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

Room, 2 Single Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking, City View

Room, 2 Single Beds, Non Smoking, City View

Room, 2 Single Beds, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

Room, 1 King Bed, Non Smoking, City View

Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 183 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 Bedroom (Extreme WOW Exchange, Round bed)

Studio Suite, 1 Bedroom (Extreme WOW Exchange, Round bed)

Studio Suite, 1 Bedroom (Extreme WOW Exchange, Round bed)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 112 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Anantara Grand Hotel Krasnapolsky Amsterdam

  • Spa
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (1002)
The price is NZ$541
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Anantara Grand Hotel Krasnapolsky Amsterdam

About the area

Amsterdam

A luxury stay in the heart of Amsterdam awaits you at W Amsterdam. Within steps you'll find The 9 Streets and Dam Square within a short 5-minute stroll. Highlights at this eco-friendly hotel include 5 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Away Spa can include massages, body scrubs and facials along with access to the sauna and hot tub. The fine-dining restaurant, THE DUCHESS, serves Mediterranean cuisine. W Lounge is the hotel's own rooftop bar. Enjoy the indoor swimming pool, outdoor swimming pool, nightclub and 24-hour gym. Business travelers can take advantage of 4 meeting rooms and a business centre. Plus you'll find free Wi-Fi in public areas, a sauna and laundry facilities. Buffet breakfast is available daily between 7 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this 5-property class Amsterdam City Centre hotel include Anne Frank House and Amsterdam Museum.

What's nearby

  • Dam Square - 4 min walk
  • Amsterdam Museum - 5 min walk
  • Anne Frank House - 7 min walk
  • Leidseplein - 18 min walk
  • Van Gogh Museum - 5 min drive

Getting around

  • Paleisstraat Tram Stop - 2 min walk
  • Rokin Station - 8 min walk
  • Schiphol Airport (AMS) - 23 min drive

Restaurants

  • ‪Beer Temple - ‬2 min walk
  • ‪Hummingbird Amsterdam BV - ‬1 min walk
  • ‪The Butcher 9 Streets - ‬1 min walk
  • ‪Mr Porter - ‬1 min walk
  • ‪Cecconi's Amsterdam - ‬1 min walk

About this property

W Amsterdam

Luxury Amsterdam hotel in Amsterdam City Centre with 5 restaurants
W Amsterdam offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business centre and 4 meeting rooms are available. A health club, a nightclub, and a sauna are also featured at the luxury W Amsterdam. Parking is available for a fee.

This 5-star Amsterdam hotel is smoke free.

  • 238 guestrooms or units
  • 5 levels
  • 2 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Nightclub
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
W Amsterdam offers 238 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Rooms have partially open bathrooms. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Amsterdam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Away Spa has massage/treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Dutch, English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (EUR 10 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (EUR 60 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 35 per person
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar

Restaurants on site

  • MR PORTER
  • THE BUTCHER
  • THE DUCHESS
  • W Lounge
  • X BAR

Things to do

  • 24-hour gym
  • Art gallery
  • Bicycles
  • Designer stores
  • Full-service spa
  • Indoor pool
  • Nightclub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (112 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (87 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (118 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Partially-open bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must reserve access to the swimming pool and spa tubs located within the spa in advance. Access is limited to 2 hours.

Access methods

Staffed front desk

Pets

  • Pets: EUR 100.00 per accommodation, per stay
  • Maximum 1 (weight limit: 44 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 80.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 12.50 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 35 per person
  • Fee for in-room wired Internet: EUR 10 per 24-hour period (rates may vary)
  • Valet parking fee: EUR 60 per day
  • Pet fee: EUR 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property does not have a Netherlands Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel W Amsterdam
W Amsterdam Hotel
W Amsterdam Amsterdam
W Amsterdam Hotel Amsterdam

Frequently asked questions

What is the cancellation policy at W Amsterdam?

W Amsterdam offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at W Amsterdam?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at W Amsterdam on 4 Mar 2025 start from NZ$398.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at W Amsterdam?

Yep, W Amsterdam has valet parking for EUR 60 per day.

Are there any beaches close to W Amsterdam?

The closest beach to W Amsterdam is Blijburg Beach (9 km).

Is there a spa on site at W Amsterdam?

Yep, Away Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does W Amsterdam have a pool?

W Amsterdam has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at W Amsterdam?

W Amsterdam features a full-service spa, a nightclub and a health club. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes W Amsterdam a romantic place to stay?

A hot tub and a Michelin-starred restaurant, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at W Amsterdam.

Is W Amsterdam family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that W Amsterdam is a hit with families.

Does W Amsterdam serve breakfast?

Sure does, buffet breakfast is on offer daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at W Amsterdam?

No, W Amsterdam does not offer an airport shuttle service.

Is there a bar or restaurant at W Amsterdam?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at W Amsterdam?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at W Amsterdam?

Furry friends are welcome at W Amsterdam, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 20 kg per pet.

W Amsterdam Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 377 out of 671 reviews
Rating 8 - Good. 136 out of 671 reviews
Rating 6 - Okay. 81 out of 671 reviews
Rating 4 - Poor. 35 out of 671 reviews
Rating 2 - Terrible. 42 out of 671 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

EUGENE, Brooklyn

Stayed 1 night in Oct 2024

10/10 Excellent

Tamika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in heart of Amsterdam
Hotel is very nicely located in the heart of Amsterdam. Personel is super friendly and helpful. Rooftop bar and restaurant are great for meetings and to relax. Spa and gym areas are lovely but in the other building so be prepared to cross the street. Rooms are big enough and offer good features. I would definitely recommend it to anyone.
Stayed 3 nights in Nov 2024

8/10 Good

sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

alon

Stayed 3 nights in Oct 2024

10/10 Excellent

OLIVER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Natalie

Stayed 1 night in Oct 2024

10/10 Excellent

jose marcelino

Stayed 1 night in Oct 2024

10/10 Excellent

Josselyne

Business traveller
Liked: Cleanliness, staff & service, room comfort
Excellent with a few kinks
We loved our stay and the staff but four things didn't work...1. When we went to the restaurant they didnt put our order in and we waited almost an hour for a salad...2. The steam room disnt work and that was one of theain reasons we chose the w...and 3. On our last night we ordered dessert via room service...waited more than 20 minutes before we got a call that they were out of any desserts which seems odd....by that time it was too late to. Go out 4. The elevators were pretty banged up not in good repair.but other than that the staff was really superb and responsive and we would return
Stayed 3 nights in Oct 2024

10/10 Excellent

Linda

The staff was amazing. The rooms are ultra modern not to my liking. Good sized. The restaurants are excellent.
Stayed 1 night in Oct 2024

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel! Very sheek and close to everything. The service was outstanding! The food was great, loved the nightclub and the spa!! Highly recommend.
Stayed 6 nights in Sep 2024

10/10 Excellent

Vineet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Sep 2024

8/10 Good

JESSICA KATHLEEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a perfect location! The only issue was a cleaning issue that the hotel contacted me about directly after we checked out which was really good of them! We celebrated two massive events here and they left us balloons, flowers (actually my favourite flower oddly!) and a cake with Prosecco it was so adorable!!! Would only stay here when we return!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Paul, Brighton

Stayed 2 nights in Aug 2024

10/10 Excellent

Ambre

Stayed 2 nights in Aug 2024

2/10 Terrible

Aryeh

Liked: Staff & service
Disliked: Cleanliness
huge roach greeted me when I entered the room
Stayed 2 nights in Sep 2024

10/10 Excellent

Fariba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the shower.
Stayed 3 nights in Sep 2024

6/10 Okay

Mercedes, weston

Business traveller
Rooms had lots of spider webs They forget the cleaning tool's in the room They forgot floor mat for shower And in general stains of sofas ...pillows dusty
Stayed 2 nights in Aug 2024

8/10 Good

Abdullah, Riyadh

Stayed 6 nights in Aug 2024

2/10 Terrible

Peter

Stayed 3 nights in Aug 2024

2/10 Terrible

Julian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was our anniverssary trip and becaiae of it I sent emails to the hotel in advance to avoid facing any inconveniences during our stay. Unfortunately things were not handled properly and our stay was a complete mess. We ended up cancelling our booking and stayed at another hotel. I need to point out that Patricia at reception and Ana the manager on duty that night we checked in were both helpful, understanding and professional. Our check in was extremely long, the room I requested was not the one assigned, the ambience at the lobby when we arrived was terrible, there was who seemed to be a sexual worker sitting at the lobby being loud and disrespectful, at the elevator we saw a guy who came down to welcome an escort. That was our welcome. The first room was on the Exchange tower which seems to be undergoing construction, the room was dusty, not properly cleaned, there were stains in the sink, it was a nightmare, so much that we couldn't stay that night and had to come down to reception with our luggage (it was around 1 am) we wanted and obviously wanted to cancel the booking, I walked to 2 other hotels nearby but unfortunately they were fully booked and the next check in time was that day at 3 pm. We ended up staying at the W in another room they gave us but because of the disgusting experience we had the first day we left and had to look for another place which was annoying, disturbing and irritating.
Stayed 4 nights in Aug 2024

6/10 Okay

Robin

Liked: Cleanliness, staff & service
The elevator to my room (only one to that side of the building) was broken for 2 days. Luckily I am able to walk stairs. But if someone was not able to do so, how would they be expected to get to their room. For this quality hotel, I find that unacceptable.
Stayed 1 night in Aug 2024

6/10 Okay

Dustin

Liked: Cleanliness, staff & service
Rooms were not up to par but the staff was amazing
Stayed 2 nights in Aug 2024

6/10 Okay

george

Stayed 4 nights in Aug 2024

2/10 Terrible

Gregory

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small lobby. Ugly rooms. Worst hotel we have stayed in.
Stayed 2 nights in Aug 2024