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Elba Castillo San Jorge & Antigua Suite Hotel

3.0 star property
Hotel in Antigua with 2 outdoor pools and bars/lounges

Photo gallery for Elba Castillo San Jorge & Antigua Suite Hotel

2 outdoor pools
Reception
Fridge, microwave, oven, stovetop
Desk, free WiFi, bed sheets
Property grounds

Reviews

7.8 out of 10
Good

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
  • Pool
  • Breakfast available
  • 24/7 front desk
The current price is NZ$170
includes taxes & fees
25 Apr - 26 Apr

Explore the area

Map
Av. Franchy y Rosa S/N, Antigua, Fuerteventura, 35610
  • Caleta del Fuste
    ‪7 min walk‬
  • Caleta de Fuste Marina
    ‪11 min walk‬
  • Fuerteventura Golf Course
    ‪6 min drive‬
  • Puerto del Rosario (FUE-Fuerteventura)
    ‪10 min drive‬

Room options

View all photos for Standard Apartment, 1 Bedroom, Sea View (2 adults)

24-inch flat-screen TV with digital channels, TV

Standard Apartment, 1 Bedroom, Sea View (2 adults)

Highlights

Kitchen
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Microwave
Stovetop
  • Sea view
  • 41 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Studio (2 adults)

Desk, free WiFi, bed sheets

Studio (2 adults)

Highlights

Kitchen
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Microwave
Stovetop
Cookware/dishes/utensils
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Apartment, 2 Bedrooms (4 adults and 1 child)

24-inch flat-screen TV with digital channels, TV

Standard Apartment, 2 Bedrooms (4 adults and 1 child)

Highlights

Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Microwave
Stovetop
  • 50 sq m
  • Sleeps 5
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double Room, Sea View

Desk, free WiFi, bed sheets

Deluxe Double Room, Sea View

Highlights

Fridge
Flat-screen TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
Cookware/dishes/utensils
Stovetop
  • Sea view
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room Single Use

Desk, free WiFi, bed sheets

Deluxe Double Room Single Use

Highlights

Fridge
Flat-screen TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
Cookware/dishes/utensils
Stovetop
  • 22 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 1 Bedroom (2 adults and 2 children)

Fridge, microwave, oven, stovetop

Apartment, 1 Bedroom (2 adults and 2 children)

Highlights

Kitchen
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Microwave
Stovetop
  • 41 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double Room Single Use, Sea View

Desk, free WiFi, bed sheets

Deluxe Double Room Single Use, Sea View

Highlights

Fridge
Flat-screen TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
Cookware/dishes/utensils
Stovetop
  • Sea view
  • 22 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 1 Bedroom, Sea View (2 adults and 2 children)

24-inch flat-screen TV with digital channels, TV

Apartment, 1 Bedroom, Sea View (2 adults and 2 children)

Highlights

Kitchen
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Microwave
Stovetop
  • 41 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double Room

Desk, free WiFi, bed sheets

Deluxe Double Room

Highlights

Fridge
Flat-screen TV
Private bathroom
Hairdryer
Microwave
Coffee/tea maker
Cookware/dishes/utensils
Stovetop
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom, Sea View (2 adults and 1 child)

24-inch flat-screen TV with digital channels, TV

Apartment, 1 Bedroom, Sea View (2 adults and 1 child)

Highlights

Kitchen
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Microwave
Stovetop
  • 41 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 1 Bedroom, Sea View (3 adults and 1 child)

24-inch flat-screen TV with digital channels, TV

Apartment, 1 Bedroom, Sea View (3 adults and 1 child)

Highlights

Kitchen
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Microwave
Stovetop
  • Sea view
  • 41 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 2 Bedrooms (3 adults and 2 children)

Desk, free WiFi, bed sheets

Apartment, 2 Bedrooms (3 adults and 2 children)

Highlights

Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Microwave
Stovetop
  • 50 sq m
  • Sleeps 5
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 2 Bedrooms, Sea View (3 adults and 2 children)

24-inch flat-screen TV with digital channels, TV

Apartment, 2 Bedrooms, Sea View (3 adults and 2 children)

Highlights

Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Microwave
Stovetop
  • Sea view
  • 50 sq m
  • Sleeps 5
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 2 Bedrooms (3 adults and 1 child)

24-inch flat-screen TV with digital channels, TV

Apartment, 2 Bedrooms (3 adults and 1 child)

Highlights

Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Microwave
Stovetop
  • 50 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Studio (2 adults and 1 child)

Desk, free WiFi, bed sheets

Studio (2 adults and 1 child)

Highlights

Kitchen
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Microwave
Stovetop
Cookware/dishes/utensils
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 2 Bedrooms, Sea View (3 adults and 1 child)

24-inch flat-screen TV with digital channels, TV

Apartment, 2 Bedrooms, Sea View (3 adults and 1 child)

Highlights

Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Microwave
Stovetop
  • 50 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 1 Bedroom (3 adults and 1 children)

Desk, free WiFi, bed sheets

Apartment, 1 Bedroom (3 adults and 1 children)

Highlights

Kitchen
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Microwave
Stovetop
  • 41 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Apartment, 1 Bedroom (2 adults and 1 child)

Desk, free WiFi, bed sheets

Standard Apartment, 1 Bedroom (2 adults and 1 child)

Highlights

Kitchen
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Microwave
Stovetop
  • 41 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Apartment, 2 Bedrooms, Sea View (4 adults and 1 child)

24-inch flat-screen TV with digital channels, TV

Apartment, 2 Bedrooms, Sea View (4 adults and 1 child)

Highlights

Kitchen
Fridge
Flat-screen TV
2 bedrooms
Private bathroom
Hairdryer
Microwave
Stovetop
  • Sea view
  • 50 sq m
  • Sleeps 5
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 1 Bedroom (3 adults)

Desk, free WiFi, bed sheets

Apartment, 1 Bedroom (3 adults)

Highlights

Kitchen
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Microwave
Stovetop
  • 41 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Apartment, 1 Bedroom (2 adults)

Desk, free WiFi, bed sheets

Standard Apartment, 1 Bedroom (2 adults)

Highlights

Kitchen
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Microwave
Stovetop
  • 42 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 1 Bedroom, Sea View (3 adults)

24-inch flat-screen TV with digital channels, TV

Apartment, 1 Bedroom, Sea View (3 adults)

Highlights

Kitchen
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Microwave
Stovetop
  • 41 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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About the area

Antigua

At Elba Castillo San Jorge & Antigua Suite Hotel you'll be within just a 15-minute stroll of Caleta del Fuste and Caleta de Fuste Marina. Highlights at this hotel include 2 outdoor swimming pools, 2 bars/lounges and a restaurant. .The restaurant, Buffet Restaurante, is open for breakfast and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the free kids' club and Hot tub as well as access to a playground. Added amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 8:00 AM and 10:00 AM. There's also the convenience of a free beach shuttle. .Places within a 30-minute walk of this 3-property class Caleta de Fuste hotel include Playa la Guirra and Centro Comercial Atlantico.

What's nearby

  • Caleta del Fuste - 7 min walk - 0.6 km
  • Caleta de Fuste Marina - 11 min walk - 1.0 km
  • Centro Comercial Atlantico - 4 min drive - 2.7 km
  • Fuerteventura Golf Course - 6 min drive - 4.4 km
  • Playa la Guirra - 7 min drive - 3.0 km

Getting around

  • Puerto del Rosario (FUE-Fuerteventura) - 10 min drive

Restaurants

  • ‪Burger King - ‬10 min drive
  • ‪Piero's Cafe - ‬10 min walk
  • ‪Shivam Indian Restaurant - ‬4 min drive
  • ‪Pool Bar Ereza Mar Hotel - ‬3 min walk
  • ‪La Bodeguita - ‬9 min walk

About this property

Elba Castillo San Jorge & Antigua Suite Hotel

Hotel in Antigua with 2 outdoor pools and bars/lounges
Some rates at Elba Castillo San Jorge & Antigua Suite Hotel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Elba Castillo San Jorge & Antigua Suite Hotel offers its guests 2 outdoor swimming pools and Access to hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A terrace, a complimentary children's club, and tour/ticket assistance are also featured at Elba Castillo San Jorge & Antigua Suite Hotel.

Smoking is allowed in designated areas at this 3-star Antigua hotel.

  • 272 guestrooms or units
  • 4 levels
  • 3 buildings
  • 2 bars or lounges
  • Conference rooms
  • Deli
  • Kid's club (free)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue
Elba Castillo San Jorge & Antigua Suite Hotel offers 272 accommodations with a hairdryer and free toiletries. 24-inch flat-screen televisions come with digital channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers.

This Antigua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)
  • Free beach shuttle

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Buffet Restaurante

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Free children's club
  • Hot tub
  • Playground

Family friendly

  • 2 outdoor pools
  • Free children's club
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Oven
  • Refrigerator

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: EUR 3.5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Suite Castillo Jorge
Suite Hotel Castillo Jorge
Suite Hotel Castillo San Jorge & Antigua
Castillo San Jorge
Suite Hotel Castillo San Jorge Antigua
Suite Hotel Castillo San Jorge
Suite Castillo San Jorge Antigua
Suite Castillo San Jorge
Aparthotel Castillo San Jorge / Antigua / Caleta De Fuste
Elba Castillo San Jorge Antigua Suite Hotel
Elba Castillo San Jorge Suite Hotel
Elba Castillo San Jorge Antigua Suite
Elba Castillo San Jorge Suite
Elba Castillo San Jorge & Antigua Suite Hotel Hotel
Elba Castillo San Jorge & Antigua Suite Hotel Antigua
Elba Castillo San Jorge & Antigua Suite Hotel Hotel Antigua

Frequently asked questions

What is the cancellation policy at Elba Castillo San Jorge & Antigua Suite Hotel?

Elba Castillo San Jorge & Antigua Suite Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Elba Castillo San Jorge & Antigua Suite Hotel?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at Elba Castillo San Jorge & Antigua Suite Hotel on 25 Apr 2025 start from NZ$170.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Elba Castillo San Jorge & Antigua Suite Hotel?

Yep, Elba Castillo San Jorge & Antigua Suite Hotel is a short 7-minute walk from Caleta del Fuste.

Does Elba Castillo San Jorge & Antigua Suite Hotel have a pool?

Elba Castillo San Jorge & Antigua Suite Hotel has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Elba Castillo San Jorge & Antigua Suite Hotel?

Elba Castillo San Jorge & Antigua Suite Hotel features 2 outdoor pools, 1 hot tub and 2 bars.

Does Elba Castillo San Jorge & Antigua Suite Hotel serve breakfast?

Sure does, buffet breakfast is offered daily between 8:00 AM and 10:00 AM.

Is there a free airport shuttle available at Elba Castillo San Jorge & Antigua Suite Hotel?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Elba Castillo San Jorge & Antigua Suite Hotel?

Yep, they've got a poolside bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Elba Castillo San Jorge & Antigua Suite Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Elba Castillo San Jorge & Antigua Suite Hotel?

No, pets are not allowed.

Elba Castillo San Jorge & Antigua Suite Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 50 out of 201 reviews
Rating 8 - Good. 87 out of 201 reviews
Rating 6 - Okay. 47 out of 201 reviews
Rating 4 - Poor. 11 out of 201 reviews
Rating 2 - Terrible. 6 out of 201 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Malcolm

Liked: Cleanliness
The room I was staying in was ok, but the noise from people passing and the trolleys in the morning was a little off-putting.
Stayed 4 nights in Jan 2025

8/10 Good

Julia

Liked: Cleanliness, staff & service, room comfort

Bit dated, but fair price

On arrival found reception staff welcoming. Rented a safe for €3 per night, as I had read on social media the hotel had had some break-ins recently. Room was large, beds were comfortable and the shower powerful. Furniture was dated, and the paintwork and bathroom grouting is damaged making the apartment look dirty, even though i think the cleaners service the room often and all the outside spaces were very well kept. Its a huge complex of apartments and focuses on families i think. We saw kid's clubs and playgrounds. Although it was out of season, so not many children actually there. Its in a good location on the seafront and close to town for bars and restaurants. We were self catering and found everything we needed to make basic meals in the room. Can't comment on the food as we didn't try any. It says on some sites it has a heated pool. It definitely isnt! We would probably stay again as it was reasonably priced. But as there wasn't any aircon, wouldn't stay during the warmer months.
Stayed 4 nights in Jan 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 13 nights in Jun 2024

8/10 Good

James

Travelled with family
Was a great place for a family vacation. Hotel was good just needs a little update on the inside, convenient to all the stores shops restaurants bars
Stayed 13 nights in Jun 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 2 bed apartment with partial sea view
Stayed 3 nights in Apr 2024

8/10 Good

Dr J rosen

Liked: Cleanliness, property conditions & facilities, room comfort

Perfectly adequate

Good location. Very spacious room. Slightly dated but very clean & comfortable.
Stayed 1 night in Mar 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for just one night - unusual for this type of hotel perhaps. It waso.k. A bit noisy late on.
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Back to our happy place!

Another great holiday at The Elba San jorge & Antigua hotel. Had the perfect suite over looking the sea. Beautiful view of the promenade. Reception staff so helpful & friendly. Check in was easy & given a voucher for a complimentary drink whilst waiting for our room. This hotel is in the perfect location for the beach & walking to local night life. But the hotel also has entertainment nightly if you prefer to stay at the hotel. The pool area was vast with lots of sunbeds, never a problem finding a sun bed any time of the day. Pool table, table tennis, small amusement arcade & daily afternoon activities around the pool arranged. Looking forward to booking again next year but definitely for longer than one week. So thankyou to everyone at this hotel for making our holiday so enjoyable. See you all again next year.
Stayed 7 nights in Feb 2023

10/10 Excellent

Peter

Stayed 3 nights in Sep 2022

8/10 Good

Nicky Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a lovely holiday at Elba Castillo. The large Family room was perfect for our family of 5. Huge balcony overlooking the sea. Resultant and bar facilities were good, the staff very friendly, a special mention to Patricia at the evening bar, who was always friendly. Animation team were great and kept both the kids & adults entertained- big shout out to Roberto & Giorgio.
Stayed 9 nights in Apr 2022

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Long weekend

Great sea vie room ! Clean and comfortable ! Good facilities ! Close to centre
Stayed 3 nights in Feb 2022

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel, close to all the bars & restaurants

Stayed 7 nights in Feb 2022

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a great quiet location, short walk to centre and surrounding areas. Rooms spacious and very clean. Staff helpful and pleasant.
Stayed 7 nights in Jan 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2022

2/10 Terrible

Ronny

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A Bed Bug Haven. I went to the property with my family. I was given a room which had pubic and head hair left of the previous guest in the bath tub.The microwave was smelling and had cups of tea left from previous guests. I complained to the Reception around 9 pm but received no response, Then I went to the reception and showed the pictures of the dirty apartment only to be told that I will not be able to move to a new room because other rooms are also unclean and also my room cannot be cleaned until the next day. We had the most tortutous night with a 3 year and 9 yera old child. In the morning, I was told that I cannot change my room and the room will be cleaned. I then sent an email to the Hotels Supremo whose name is Sergio Sampedro. I was finally given anothe room which again had ants in the kitchen area. I asked to meet the Supremo Sergio who maid me wait 30 minutes. I finally saw him and asked him to talk to me. He refused to acknowledge what I had to say and said that nothing will be done and refused to even look at the pictures or send someone to the room. They even refused to refund my money. I was forced to go back and clean the new room on my own. At night whilst sleeping,my children and I got up with red marks. there were bed bugs and yes actual visible bed bugs. With a 3 year old child, I called the reception only for no one to pick. We then slept on the floor. Please avoid this hotel
Stayed 3 nights in Dec 2021

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place

Lovely location,great staff and rooms cleaned daily
Stayed 7 nights in Dec 2021

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable

First time in hotel and impressed with room size and comfortable bed. Came with large group who all commented it was good hotel and well priced
Stayed 3 nights in Nov 2021

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All round great hotel.

We have stayed at the hotel numerous times over the past few years, so would normally know what to expect. Prior to arrival we had read that some hotels were lacking a little after covid as they were trying to cut costs. We were expecting the same, in fact the opposite would be more truthful, the hotel was at full capacity, but it didn’t feel busy, the staff are still as unbelievable as ever, nothing is too much. The rooms do look a little dated in places, but in the background a programme of upgrades are going on, so that will soon be rectified. The animation team are always fantastic, their energy is catching.
Stayed 9 nights in Oct 2021

6/10 Okay

rachel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay. Shame to Leave

We have stayed in a few places in this area and found this to be the best value for money so far. This was during the pandemic so not sure how prices compare to normal. Also there was obviously a focus on cleanliness so I cannot really say if this is normal. We were self catering so didn't use restaurant. Staff seemed friendly enough. Room was a good size. I would certainly stay again if it was within my budget.
Stayed 4 nights in Dec 2020

8/10 Good

Valerie

Liked: Cleanliness, staff & service, room comfort

Excellent location

Room very spacious and great location
Stayed 3 nights in Dec 2020

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

wish I was here

Only a short stay but would definitely recommend this hotel. Staff lovely bed comfortable. Very clean and all protection in place.
Stayed 4 nights in Jul 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Our stay at Elba Castillo San Jorge & Antigua Suite Hotel, we arrived and had booked a deluxe room with sea view, we had contacted the hotel well before our visit and sent “ Hi we are celebrating our **** wedding anniversary with you, could we please ask for a high room with nice sea view, non-smoking, two separate beds or queen size, thank you so much, we had a reply acknowledging this. When we arrived late on a Saturday evening we were given room 1245 we went to the room which was a fair bit away from reception and found it to be a twin bedded room with a balcony facing another balcony about 5M apart, they had left a bottle of cava though. We returned to the main reception and after a lot of dialog ended up with a deluxe sea view on what was essentially the ground floor room 1133, (found out over the next couple of days that rooms at each side had smokers on so we could not enjoy our balcony one bit), we did go back to reception and complained yet again, they said they were full, but we did not believe them you could tell by walking around the hotel, that it was not full. We were by now very tired and fed up, this is the 1st time this has happened to us, as we always contact the hotel well in advance and a couple of days before we leave the UK. We complained to reception staff again the next morning and the next morning, until eventually on 3 days later we were given room 1311. Reception said they would have room available on the Monday, then this changed to Tuesday at 13:0
Stayed 7 nights in Feb 2020