6/10 Okay
Lee C., Aiken, USA
1 Feb 2025
Liked: Cleanliness
Beautiful Home, Great Host, but Major Power Issues & No Compensation
We stayed at this home for my niece’s wedding and were initially very happy with our choice. The house is beautiful, in a great location, and the host was kind and responsive. However, our experience was significantly impacted by a major electrical failure during our stay.The power panel went out, leaving half the house without electricity. This meant no heat, no hot water, no refrigerator, and no working gas logs in the fireplace. The temperature inside dropped to 57 degrees, making for an extremely uncomfortable stay. Multiple workers came to try and fix the issue, but it was never resolved. The owner alo came and attempted to fix the gas logs but was unsuccessful.The host did offer another property, but it was 30 minutes away and too small for our group, which had specifically chosen this home so our family could stay together near the wedding venue. Also, this offer was presented at 10:00 pm on Thursday night (2 days into the issue). With the wedding being at 2:00 on Friday, this really didn’t give us an opportunity to pack up and move. We were only able to go, in shifts; to the house he offered for the last night to take showers before the wedding.Given the circumstances, we asked for a partial refund since we didn’t receive the accommodations we paid for, but the owner refused.While the home itself is lovely and the host was responsive, the unresolved power issues and lack of a
Lee C.
Stayed 3 nights in Jan 2025