6/10 Okay
Verified traveller
Travelled with family
2 Aug 2024
Liked: Cleanliness
Beware of third person up-charge & clogged bath
This is a very well-appointed inn in a central location to the best cafes and restaurants of Ashland. Nonetheless my family and I had a strange experience. We booked last-minute where the upper suite was advertised as for 3 people with a king + a twin bed. After we arrived we were informed that for a 3rd person to sleep on the small pull out couch (no longer a twin bed as pictured) there would be a hefty charge. That seemed odd as it penalizes families, children, and elders, and it wasn't listed in the description (apparently it's a hidden charge added when booking for multiple people).
The next morning we received a knock at the door requesting the payment, and I asked if we might compromise and split the difference, paying half, given my family was on a budget road trip and it was clearly a misunderstanding in the online booking process. Initially, the innkeepers said, yes, let's just forget it, which was kind. Then a short time later both innkeepers returned, and again requested the payment in a hot tone. I paid the fee of course, but the interaction just seemed unprofessional to offer one thing, then demand another. Also I shared that bathroom tub didn't drain well, there was no dish soap, and a light was out in stairwell, and the innkeepers seemed uninterested in this feedback. The door to bathroom opens outward and at night in the dark it could be possible to trip down the stairway from the bathroom. Notwithstanding this, it is a cute and well-located place.
Verified traveller
Stayed 1 night in Jul 2024
