Ratings based on 209 Verified Reviews

Real reviews from guests who’ve stayed
4.2 out of 5
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Posted 10 Aug. 2024 on Expedia
Onsen was excellent!
Comment from Hotel Management
10 Aug. 2024 by Kamenoi Hotel Aso , Hotel Management
Thank you for your business.Thank you very much for your favorable evaluation.We hope that many of our customers will be pleased with our services and that they will want to come back again.We look forward to serving you again.Kamenoi Hotel Aso Front Desk
4 out of 5
by A verified traveller

Posted 20 Jul. 2024 on Expedia
Food was good
Comment from Hotel Management
22 Jul. 2024 by Kamenoi Hotel Aso , Hotel Management
Thank you very much for staying with us.Thank you very much for choosing us from among many other facilities.We are very happy to hear that you were satisfied with our meals and that you had a pleasant memory.We will continue to make every effort to be the hotel of choice for many guests in the future.We look forward to welcoming you again.Kamenoi Hotel Aso Front Desk
4 out of 5
by A verified traveller

Posted 21 Jun. 2024 on Expedia
The room is a bit dated but overall still a pleasant stay. Room is spacious with a good view of Mt Aso. Dinner included is very so-so, breakfast is better. Public bath is fantastics with several onsen and an outdoor onsen. Good family hotel.
Comment from Hotel Management
21 Jun. 2024 by Kamenoi Hotel Aso , Hotel Management
Thank you very much for your stay.The view of the five peaks of Aso from our hotel is magnificent and changes beautifully with the seasons.We believe that there is still room for improvement in the dining area, and we will be sure to provide you with hospitality that will satisfy you the next time you visit us.We look forward to serving you again.Kamenoi Hotel Aso Front Desk
5 out of 5
by A verified traveller

Hidden gem near Mount Asi

Posted 13 Jun. 2024 on Hotels
Fantastic stay at hotel kamenoi with the panoramic view of the mount aso greeting us every morning and star gazing at night. My kids absolutely love the huge grass patch and the myriad of toys, sports equipment like baseball, curve ball and soccer balls to keep them occupied. The outdoor onsen is a must try. Definitely recommend this hotel to fellow travellers
Comment from Hotel Management
13 Jun. 2024 by Kamenoi Hotel Aso , Hotel Management
Thank you very much for visiting Kamenoi Hotel Aso and for your high evaluation.We are proud of our expansive lawn, which is very beautiful this time of year.We have prepared a variety of activities to make the most of this location.We will continue to make our hotel a place you will want to come back to.We look forward to welcoming you again.
2 out of 5
by A verified traveller

Staff not so helpful. Yet hotel overall ok.

Posted 5 Jun. 2024 on Hotels
Comment from Hotel Management
13 Jun. 2024 by Kamenoi Hotel Aso , Hotel Management
Thank you very much for visiting Kamenoi Hotel Aso and for your high evaluation.We are very sorry that we were not able to provide you with adequate service after your visit.The entire staff will continue to make every effort in the future.We look forward to seeing you again.
5 out of 5
by A verified traveller

Posted 25 Jan. 2024 on Expedia
This is what hotels should be. Clean, fun, and affordable. It’s perfect for the value. Best hotel in Kumamoto Prefecture
Comment from Hotel Management
7 Feb. 2024 by Kamenoi Hotel Aso , Hotel Management
Thank you very much for your visit and contribution to Kamenoi Hotel Aso.We are very happy to hear that you were satisfied with the results.All of us at Kame-no-i Hotel Aso will continue to make every effort to make the entire region a better place to stay.We look forward to serving you again.
5 out of 5
by A verified traveller

Posted 29 Oct. 2023 on Hotels
Comment from Hotel Management
30 Oct. 2023 by Kamenoi Hotel Aso Manager, Hotel Management
Thank you for using Kamenoi Hotel Aso and for posting your review.We are glad that you were satisfied with our stay. We will continue to strive to improve our services so that our customers can enjoy their stay comfortably.Kamenoi Hotel Aso Manager
4 out of 5
by A verified traveller

Posted 18 Sep. 2023 on Expedia
Good location & spacious room for 3. Nice public bath area.
Comment from Hotel Management
20 Sep. 2023 by Manager of Kamenoi Hotel Aso, Hotel Management
Thank you for using our hotel and for posting your review.I'm glad that you were able to fully enjoy the great nature of Aso.In the upcoming season, the grass in the garden will turn green and ripe, making it a perfect place to relax.The view of Aso's Five Mountains changes with the seasons, and it keeps us entertained.All of our staff will continue to work hard so that you can visit us again anytime.Kamenoi Hotel Aso Manager
3 out of 5
by A verified traveller

Posted 4 Jun. 2023 on Orbitz
Very pretty area in the mountains; quite a walk from the train station, but there's a shuttle with a very good, kind, and informative driver. Unfortunately there aren't many trains at the station, and the shuttle starts after the first train leaves (the next leaves several hours later). Breakfast was good, dinner was good but the same every night and very very expensive (8000 Y per person for a buffet). Not much in the way of directions to local attractions like the volcano hikes etc. although they do have a book telling you about local attractions (in Japanese; the staff also don't speak English, which isn't an issue really but it would be nice to have written guides in English). A car would be very helpful if you're staying here.
Comment from Hotel Management
5 Jun. 2023 by Manager of Kamenoi Hotel Aso, Hotel Management
Thank you for staying at our hotel this time.Thank you for appreciating our hotel staff. We will also inform those who responded on the day, and we will encourage you to maintain and improve our daily service.We will continue to strive to improve our services with the aim of creating facilities that will satisfy our customers.However, I think that there are still many things that are inadequate in terms of how the town as a whole handles foreigners.We will work on this as a future issue.When you come here again, please use our hotel.Manager of Kamenoi Hotel Aso
4 out of 5
by A verified traveller

Posted 22 May 2023 on Expedia
Great Onsen and free ramen provided
Comment from Hotel Management
24 May 2023 by Manager of Kamenoi Hotel Aso, Hotel Management
Thank you very much for using our hotel.Thank you for enjoying the dandan noodles for the late-night snack.Aso from our hotel, you can enjoy the scenery with different expressions in each season. If you have a chance, please come to our hotel. All the staff are waiting for you.Manager of Kamenoi Hotel Aso