4/10 Poor
Clifford
26 Sept 2024
Disliked: Staff & service
PICK A DIFFERENT HOTEL - PLEASE READ
This hotel is ok, nothing great, It has a very odd layout and theme. The problem is that they took our headphones out of our room so I have nothing good to say. My wife was listening to a podcast and she put her headset on the bed and went out to dinner. When we returned they were gone. We immediately went to the front desk as my wife has a tracker and can see that they are at the hotel. I'm assuming the cleaning person took them by accident, but they said that they were gone for the night and we would have to wait until tomorrow when they return.??? We just told them to go in the cleaning room and we'll grab them, but they said it has to be in the morning . Well we were leaving early in the morning so that wouldn't work. They said they would 100% contact us and sent them to our home back in the states. Not once did they call or email and that is after we contacted them countless times. After 12 days we returned to Athens and went directly to the hotel to get our headset, but after 20 minutes they said that they didn't have them. Funny as my wife's apple phone now showed they weren't there. Maybe the battery died or maybe they took them as they were nice. I'm assuming so since they never followed up. Terriible customer service and management. We spent over $1300 staying there for 3 days and you would think they would reimburse us for our headphones that they took. I get this can be a one off incident, but even the management said this happens all of the time
Clifford
Stayed 3 nights in Sep 2024