6/10 Okay
Carleta
Travelled with group
14 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nice, walking distance to The State Farm Arena and the rooms were clean. The first young lady that checked us in was very friendly and pleasant. The only reason I did not give them a 5 star rating because after check in, I realized I was checked into a room that was occupied by another guest. Walking in and seeing shoes and suitcases was scary and a complete shock. When I returned to the front desk immediately the new person that was there didn’t seem to first believe me nor was she really apologetic. She said well it says here it was cleaned by housekeeper. Being that I used to work in hospitality years ago, I asked was that checked/verified by an housekeeping manager? She stated “that’s done elsewhere” with housekeeping I’m assuming because she didn’t finish her statement it ended with elsewhere. I said well that was a very uncomfortable and unpleasant experience for me the person could have been standing in their doorway doing God knows or coming towards me as if I was a threat opening their door. She wasn’t apologetic at all just stated “how you expect us to know if someone is in a room if the housekeepers say it’s ready” she just gave me a new room and sent me on my way. The new room was vacant and clean but that experience definitely rubbed me the wrong was and will affect my returning to this location in the future.
Carleta
Stayed 1 night in Dec 2024