4/10 Poor
Francine, Redlands
Travelled with family
23 Oct 2024
Liked: Cleanliness
Disliked: Staff & service
Upon arrival at Nobu at Caesar, on 10/2 we had reservations & I want to say, it was in the 9 o’clock PM hr. as we arrived to hotel lobby desk for check-in & there was couple of other guests /parties whom had showed up at same time & nobody at desk to help us!! Our reservation/stay was for NOBU at CAESARS (& I understand that NOBU check-in was already closed for the night) but, there was no one to be found at other hotel lobby check-in desk to help us. We all looked at each other like, this isn’t very good service. Finally, we’re thinking the security cameras must’ve showed there was guests needing to be helped w/check-in and/or other, that a couple employees finally, appeared. Then, the African/American male whom helped me w/check-in wasn’t thorough. His questions to me, need to see your ID & if I parked in self-park or valet. Then told me, it’d be $$$ so, to insert my payment card. He never explained that was for the security deposit hold on my card…. So, since the last question he had asked was, where I parked, self-park/valet, I took it, as it was for the charge for using valet during my 8 night stay (cause again, he didn’t explain) that $$$ he was charging my card for (was the security deposit hold for the room). After charging me, he gave me 2 rm keys & gave directions to that. Wasn’t given receipt for what I was charged for, no explanation. All together, valet & hotel… No 2 employees explain/know the same things so, better training needed for better service, I think…
Francine
Stayed 8 nights in Oct 2024