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Renaissance Austin Hotel

4.0 star property
Austin hotel in Arboretum with 2 restaurants and 24-hour fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Renaissance Austin Hotel

Meeting facility
View from property
Bar (on property)
Indoor pool, seasonal outdoor pool
Property amenity

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Room service
  • 24/7 front desk
The price is NZ$322
includes taxes & fees
27 Dec - 28 Dec

Explore the area

Map
9721 Arboretum Blvd, Austin, TX, 78759
  • Arboretum at Great Hills Mall
    1 min walk
  • Great Hills Country Club
    4 min drive
  • Domain Northside
    5 min drive
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    21 min drive

Room options

Luxury Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Pillow-top bed
Premium bedding
Eco-friendly toiletries
  • 66 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, View (Mobility/Hearing Accessible, Tub)

Eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, View (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Pillow-top bed
Premium bedding
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Pillow-top bed
Premium bedding
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, View

Eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Non Smoking, View

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Pillow-top bed
Premium bedding
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Eco-friendly toiletries, hair dryer, towels

Signature Suite, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Pillow-top bed
Premium bedding
Eco-friendly toiletries
  • 69 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Pillow-top bed
Premium bedding
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Eco-friendly toiletries, hair dryer, towels

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Pillow-top bed
Premium bedding
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Signature Suite, 1 King Bed

Eco-friendly toiletries, hair dryer, towels

Signature Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • 69 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Eco-friendly toiletries, hair dryer, towels

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Pillow-top bed
Premium bedding
Eco-friendly toiletries
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Luxury Suite, 1 King Bed with Sofa bed

Luxury Suite, 1 King Bed with Sofa bed

Luxury Suite, 1 King Bed with Sofa bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
  • 66 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

Eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Premium bedding
Pillow-top bed
  • 46 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Premium bedding
Sofa bed - double
Pillow-top bed
  • 39 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Eco-friendly toiletries, hair dryer, towels

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
  • 39 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, desk, laptop workspace

Club Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Pillow-top bed
Premium bedding
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Executive Suite, Multiple Beds, Non Smoking

Premium bedding, pillow-top beds, desk, laptop workspace

Executive Suite, Multiple Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
  • 40 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed

Eco-friendly toiletries, hair dryer, towels

Club Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds

Premium bedding, pillow-top beds, desk, laptop workspace

Club Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Fridge
Flat-screen TV
Pillow menu
Pillow-top bed
Premium bedding
  • 36 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Premium bedding
Pillow-top bed
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

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The price is NZ$352
for 1 night
includes taxes & fees
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About the area

Austin

At Renaissance Austin Hotel you'll be steps from Arboretum at Great Hills Mall and 4 km (2.5 mi) from Domain Northside. Highlights at this hotel include 2 restaurants, an indoor swimming pool and a 24-hour gym. .The restaurant, Knotty Deck and Bar, serves American cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub and seasonal outdoor swimming pool. 73628 square feet (6840 square metres) of event facilities include 24 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas and a snack bar/deli. There's also the convenience of self parking. .Within a 15-minute drive of this 4-property class Arboretum hotel, attractions include University of Texas at Austin and Sixth Street.

What's nearby

  • Arboretum at Great Hills Mall - 1 min walk
  • Q2 Stadium - 5 min drive
  • Domain Northside - 5 min drive
  • J. J. Pickle Research Campus - 6 min drive
  • St. David's North Austin Medical Center - 6 min drive

Getting around

  • Kramer Station - 11 min drive
  • Austin Station - 16 min drive
  • Austin-Bergstrom International Airport (AUS) - 21 min drive

Restaurants

  • ‪Chick-fil-A - ‬17 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪The Cheesecake Factory - ‬6 min walk
  • ‪Panera Bread - ‬18 min walk

About this property

Renaissance Austin Hotel

Austin hotel in Arboretum with 2 restaurants and 24-hour fitness centre
Renaissance Austin Hotel offers its guests a seasonal outdoor pool, an indoor pool, Access to hot tub, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business centre, 24 meeting rooms, and limo/town car service are available. Event space at this hotel measures 73628 square feet (6840 square metres) and includes a conference centre. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly Renaissance Austin Hotel. Parking is available for a fee.

This 4-star Austin hotel is smoke free.

  • 1 building
  • 492 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 73628 sq ft of conference space
  • 6840 sq. m of conference space
  • Deli
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Car service
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
Renaissance Austin Hotel offers 492 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include baths or showers and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (USD 23 per night)
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Austin Bites
  • Knotty Deck and Bar

Things to do

  • 24-hour gym
  • Indoor pool
  • Seasonal outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24 meeting rooms
  • 24-hour business centre
  • Conference centre (73,628 square foot of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 14 accessible parking spaces
  • Assistive listening devices
  • Grab bar near toilet (89 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Low-height counter and sink (69 centimetre high)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (84 centimetre wide)

Room amenities

Bedroom

  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per night
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 1.150 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self-parking fee: USD 23.00 per night
  • Pet fee: USD 50.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • The seasonal pool will open in April and close in October.
  • Pool access available from 6:00 AM to 11:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Austin Hotel Renaissance
Austin Renaissance
Austin Renaissance Hotel
Hotel Renaissance Austin
Renaissance Austin
Renaissance Austin Hotel
Renaissance Hotel Austin
Renaissance Austin Hotel Hotel
Renaissance Austin Hotel Austin
Renaissance Austin Hotel Hotel Austin

Frequently asked questions

What is the cancellation policy at Renaissance Austin Hotel?

Renaissance Austin Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Renaissance Austin Hotel?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Renaissance Austin Hotel on 27 Dec 2024 start from NZ$318.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Renaissance Austin Hotel?

Yep, Renaissance Austin Hotel has a self car park for USD 23.00 per night.

Does Renaissance Austin Hotel have a pool?

Renaissance Austin Hotel has a seasonal outdoor pool and an indoor pool. The pool is open 6:00 AM to 11:00 PM (Seasonal outdoor pool open from April to October).

What luxury perks are available at Renaissance Austin Hotel?

Renaissance Austin Hotel features an indoor pool, 1 hot tub and 2 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes Renaissance Austin Hotel a romantic place to stay?

1 hot tub and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Renaissance Austin Hotel.

Is there a free airport shuttle available at Renaissance Austin Hotel?

No, Renaissance Austin Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Renaissance Austin Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Renaissance Austin Hotel?

Check-in begins at 4 PM. Check-out time is 11 AM.

Renaissance Austin Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 630 out of 1002 reviews" "
Rating 8 - Good. 201 out of 1002 reviews" "
Rating 6 - Okay. 82 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Steve

Stayed 3 nights in Sep 2024

10/10 Excellent

Galeana

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Aug 2024

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Fawnya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and great dining options nearby.
Stayed 2 nights in Jun 2024

6/10 Okay

James

Liked: Cleanliness, staff & service, room comfort
Location is wonderful. Staff is friendly. Has two pool indoor and outdoor. Work out room. The internet on the tv was slow. Tv/remote was slow as well. They need to update internet speeds.
Stayed 1 night in Aug 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel !
Hotel was clean and room was larger than most other hotels
Stayed 3 nights in Aug 2024

10/10 Excellent

nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Rebecca

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here every time I visit ATX
Stayed 2 nights in Aug 2024

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff were very helpful.
Stayed 1 night in Aug 2024

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property
Great, clean property. Would definitely recommend and stay again.
Stayed 1 night in Jul 2024

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time.
Stayed 1 night in Jul 2024

10/10 Excellent

Noriko

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very quiet and safe, plus everything is very close. Good to have a dog too, so many parks in the neighborhood. I like the smart TV to connect to my Netflix account easily. Friendly hotel employees, give them 5 stars!
Stayed 1 night in Jul 2024

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!
Stayed 1 night in May 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Tamara, Humble

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience all around
The luxury suite was massive and the staff were really nice!!
Pool / hot tub view
Stayed 1 night in Jul 2024

10/10 Excellent

Jill

Stayed 1 night in Jun 2024

10/10 Excellent

Jaclyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Alok

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Requires Urgent attention from who is in charge
We checked into the hotel and found our room to have poor mattresses. The sink had no hot water and the shower had no cold water. The shower head was shooting needles. We complained and asked for another room. We were informed that the hotel is fully booked and there was no room available. We had a 10 night booking and asked to check out early. We were informed that we could do so after the second night, which we did with the assurance that we would be charged only for 2 nights. Upon following up with Hotels.com, we are now being informed that this is not possible. It is a completely unacceptable situation and needs to be rectified immediately.
Stayed 10 nights in Jun 2024

6/10 Okay

Eva

Stayed 1 night in Jul 2024

6/10 Okay

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
pools were too small and only 3-4 ft deep; outdooor pool was dirty, there were used napkins floating at the botttom, I guess from adults drinking/eating close to it; room reserved and paid for was not available!! we were given a different room with less beds which was very inconvinient to accomodate our teenagers in; we paid for our own parking and there's no valet available, which is surprising for a 4 star hotel; Breakfast not included. Overall the apperance of hotel is pretty.
Stayed 1 night in Jul 2024

10/10 Excellent

Crystal

Stayed 1 night in Jun 2024

10/10 Excellent

Orophenia

Stayed 4 nights in Jun 2024

10/10 Excellent

J K

Stayed 1 night in Jun 2024