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Cristalino Lagoon Front Hotel Restaurant & SPA

4.0 star property
Upscale lakefront hotel near Lake Bacalar

Choose dates to view prices

Photo gallery for Cristalino Lagoon Front Hotel Restaurant & SPA

Exterior
Exterior
Premium bedding, Tempur-Pedic beds, minibar, in-room safe
Restaurant
Shower, free toiletries, hair dryer, slippers
Reviews
9.8

Exceptional

Popular amenities

  • Breakfast available
    Breakfast availableBreakfast available
  • Pool
    PoolPool
  • Bar
    BarBar
  • Spa
    SpaSpa
  • Parking included
    Parking includedParking included
  • Air conditioning
    Air conditioningAir conditioning

Explore the area

Map
511 Costera, Bacalar, QROO, 77933
  • Popular LocationCenote Cocalitos16 min walk
  • Popular LocationCenote Azul4 min drive
  • Popular LocationLaguna Bacalar Ecological Park6 min drive
  • AirportChetumal, Quintana Roo (CTM-Chetumal Intl.)36 min drive

Room options

View all photos for Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View

Highlights

Air conditioning
Smart TV
Separate bedroom
Premium bedding
Tempur-Pedic bed
Hairdryer
Private bathroom
Espresso maker
  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View

Highlights

Air conditioning
Smart TV
Separate bedroom
Premium bedding
Tempur-Pedic bed
Hairdryer
Private bathroom
Espresso maker
  • 45 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Size Partial Lagoon View

Deluxe King Size Partial Lagoon View

Deluxe King Size Partial Lagoon View

Highlights

Air conditioning
Smart TV
Separate bedroom
Premium bedding
Tempur-Pedic bed
Hairdryer
Private bathroom
Espresso maker
  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View

Highlights

Air conditioning
Smart TV
Separate bedroom
Premium bedding
Tempur-Pedic bed
Hairdryer
Private bathroom
Espresso maker
  • 45 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Amainah Bacalar Hotel Boutique - Adults Only
Pool
Spa
Parking included
Free WiFi
4.8 out of 5, Exceptional, (215)
The price is NZ$305
for 1 night
includes taxes & fees
16 Jul - 17 Jul
Amainah Bacalar Hotel Boutique - Adults Only

About the area

Bacalar

At Cristalino Lagoon Front Hotel Restaurant & SPA you'll be within just a 5-minute stroll of Cenote Esmeralda and within 20 minutes of Lake Bacalar. Highlights at this hotel include 2 outdoor swimming pools, a full-service spa and a restaurant. .At the hotel's own lounge bar, you can stop for a drink. Additionally, you'll find free Wi-Fi in public areas and a steam room. Continental breakfast is available daily between 8:00 AM and 11:30 AM. There's also the convenience of free self parking. .Near this 4-property class Bacalar hotel, you'll find Laguna Bacalar Ecological Park.

What's nearby

  • Cenote Cocalitos - 16 min walk
  • Municipal Spa of Bacalar - 4 min drive
  • Cenote Azul - 4 min drive
  • Fort of San Felipe - 6 min drive
  • Laguna Bacalar Ecological Park - 6 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪Mr. Taco - ‬5 min drive
  • ‪Los Aluxes - ‬4 min walk
  • ‪Chacá - ‬18 min walk
  • ‪Enamora Bacalar - ‬5 min drive
  • ‪Chiltepin Marisquillos - ‬9 min walk

About this property

Cristalino Lagoon Front Hotel Restaurant & SPA

Upscale lakefront hotel near Lake Bacalar
Cristalino Lagoon Front Hotel Restaurant & SPA offers its guests 2 outdoor swimming pools and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and a garden are also featured at Cristalino Lagoon Front Hotel Restaurant & SPA. Self parking is free.

This 4-star Bacalar hotel is smoke free.

  • 20 guestrooms or units
  • 3 levels
  • 4 buildings
  • Conference rooms
  • Built in 2023
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Cristalino Lagoon Front Hotel Restaurant & SPA offers 20 air-conditioned accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature premium bedding. 32-inch Smart televisions come with satellite channels.

Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include espresso makers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open selected days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: USD 10 to 50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Steam room

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Housekeeping on request
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • On a lake
  • Terrace

Full-service spa

  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance

More

  • 3 floors
  • 4 buildings
  • Built in 2023
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch Smart TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cristalino Lagoon Front Hotel Restaurant & SPA

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10.00 to 50.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.
  • Pets and service animals are not allowed on site.

Property is also known as

Cristalino Lagoon Front Hotel Restaurant
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel
Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar

Frequently asked questions

What is the cancellation policy at Cristalino Lagoon Front Hotel Restaurant & SPA?

Cristalino Lagoon Front Hotel Restaurant & SPA offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cristalino Lagoon Front Hotel Restaurant & SPA?

As of 2 Jul 2024, prices found for a 1-night stay for 2 adults at Cristalino Lagoon Front Hotel Restaurant & SPA on 3 Jul 2024 start from NZ$449.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cristalino Lagoon Front Hotel Restaurant & SPA?

Yep, Cristalino Lagoon Front Hotel Restaurant & SPA has a free self car park.

Are there any beaches close to Cristalino Lagoon Front Hotel Restaurant & SPA?

The closest beach to Cristalino Lagoon Front Hotel Restaurant & SPA is Dos Mulas (21 km).

Is there a spa on site at Cristalino Lagoon Front Hotel Restaurant & SPA?

Yep, there is an onsite spa at Cristalino Lagoon Front Hotel Restaurant & SPA. You'll enjoy services like massages.

Does Cristalino Lagoon Front Hotel Restaurant & SPA have a pool?

Cristalino Lagoon Front Hotel Restaurant & SPA has 2 outdoor swimming pools.

What makes Cristalino Lagoon Front Hotel Restaurant & SPA a romantic place to stay?

Couples dining and a champagne service, as well as comfy beds in the guestrooms, all help set the scene for a romantic weekend at Cristalino Lagoon Front Hotel Restaurant & SPA.

Does Cristalino Lagoon Front Hotel Restaurant & SPA serve breakfast?

Sure does, continental brekkie is on offer daily from 8:00 AM to 11:30 AM.

Is there a free airport shuttle available at Cristalino Lagoon Front Hotel Restaurant & SPA?

No, Cristalino Lagoon Front Hotel Restaurant & SPA does not offer an airport shuttle service.

Is there a bar or restaurant at Cristalino Lagoon Front Hotel Restaurant & SPA?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Cristalino Lagoon Front Hotel Restaurant & SPA?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Cristalino Lagoon Front Hotel Restaurant & SPA?

No, pets and service animals are not allowed.

Cristalino Lagoon Front Hotel Restaurant & SPA Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 13 out of 15 reviews" "
Rating 8 - Good. 2 out of 15 reviews" "
Rating 6 - Okay. 0 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing experience at Hotel Cristalino. The service was top-notch and everyone was very friendly and accommodating. The room was a great size and I had the option of choosing which scent I preferred for the soaps and lotions provided. The lagoon was absolutely breathtaking and you are able to borrow kayaks or paddle boards from the front desk to explore it.
Stayed 2 nights in Jun 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it all 11
Stayed 1 night in Jun 2024

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, new, clean
Stayed 1 night in Jun 2024

10/10 Excellent

Denise, San Antono

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would go back loved it
Stayed 3 nights in May 2024

10/10 Excellent

dale, Downey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would stay again!
Stayed 2 nights in May 2024

8/10 Good

Mario de Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Blanca Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La comida muy pequeña la porción !
Stayed 1 night in Jun 2024

10/10 Excellent

Rene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar para descansar, muy tranquilo y con acceso a la Laguna un lugar maravilloso
Stayed 2 nights in Jun 2024

10/10 Excellent

Marina

Stayed 2 nights in Jun 2024

10/10 Excellent

Luis Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadía
El hotel es muy cómodo y tranquilo, los empleados serviciales y hacen de la estancia una experiencia muy grata !
Stayed 3 nights in May 2024

10/10 Excellent

Ivan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Rafael

Travelled with partner
Liked: Amenities
Excelente vista y ubicación en la laguna, tranquilo y sin ruidos. Los alimentos del restaurante de buena calidad y linda vista a la laguna. Muy recomendable.
Stayed 4 nights in Apr 2024

10/10 Excellent

Luz Maria Peniche

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio y buenas instalaciones
Stayed 5 nights in Mar 2024

10/10 Excellent

Sandra

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel prácticamente nuevo doc 2023. Excelente servicio, atención del personal excepcional. La recepción muy bien. Cortesías en la habitación. Sin duda muy recomendable.
Stayed 3 nights in Mar 2024