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Puerta del Cielo Hotel Origen

3.5 star property
Comfortable hotel, walk to Lake Bacalar

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Photo gallery for Puerta del Cielo Hotel Origen

Outdoor banquet area
Superior Studio Suite, Terrace, Lakeside
Studio Suite, 1 Queen Bed, Terrace, Lagoon View | Bathroom
Superior Studio Suite, Terrace, Lakeside | Living area
Property grounds
Reviews
9.8

Exceptional

Popular amenities

  • Breakfast available
  • Restaurant
  • Bar
    BarBar
  • Pool
    PoolPool
  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Spa
    SpaSpa

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Carretera Federal Bacalar-Xtomoc, Bacalar, QROO, 77930
  • Popular LocationLake Bacalar6 min walk
  • Popular LocationLaguna Bacalar Ecological Park3 min drive
  • Popular LocationFort of San Felipe4 min drive
  • AirportChetumal, Quintana Roo (CTM-Chetumal Intl.)37 min drive

Room options

View all photos for Superior Studio Suite, Terrace, Lakeside

Superior Studio Suite, Terrace, Lakeside

Superior Studio Suite, Terrace, Lakeside

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Smart TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
  • 60 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Terrace, Partial Lake View

Standard Room, Terrace, Partial Lake View | Terrace/patio

Standard Room, Terrace, Partial Lake View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Smart TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
  • 40 sq m
  • Partial lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Terrace, Lagoon View

Studio Suite, 1 Queen Bed, Terrace, Lagoon View

Studio Suite, 1 Queen Bed, Terrace, Lagoon View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Smart TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
  • 60 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Studio Suite, Terrace, Lakeside

Grand Studio Suite, Terrace, Lakeside

Grand Studio Suite, Terrace, Lakeside

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Smart TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
  • 80 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Terrace, Garden View

Standard Room, Terrace, Garden View

Standard Room, Terrace, Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Smart TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Amainah Bacalar Hotel Boutique - Adults Only
Pool
Spa
Parking included
Free WiFi
4.8 out of 5, Exceptional, (215)
The price is NZ$305
for 1 night
includes taxes & fees
16 Jul - 17 Jul
Amainah Bacalar Hotel Boutique - Adults Only

About the area

Bacalar

At Puerta del Cielo Hotel Origen you'll be within a 10-minute walk of Lake Bacalar and 2.2 km (1.4 mi) from Polytechnic University of Bacalar. Highlights at this hotel include in-room free WiFi, furnished balconies and Smart TVs. .The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy access to 2 outdoor swimming pools along with pool loungers. Other amenities include free Wi-Fi in public areas and spa services. Cooked-to-order breakfast is available daily between 7:30 AM and noon. There's also the convenience of free self parking. .Near this 3.5-property class Bacalar hotel, you'll find Laguna Bacalar Ecological Park.

What's nearby

  • Lake Bacalar - 6 min walk
  • Laguna Bacalar Ecological Park - 3 min drive
  • Fort of San Felipe - 4 min drive
  • Municipal Spa of Bacalar - 6 min drive
  • Cenote Cocalitos - 8 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 38 min drive

Restaurants

  • ‪Taqueria Chepe - ‬3 min drive
  • ‪Marisqueria el Taco Loco - ‬14 min walk
  • ‪La Catrina - ‬4 min drive
  • ‪Madre Masa - ‬4 min drive
  • ‪Jaguara - ‬2 min drive

About this property

Puerta del Cielo Hotel Origen

Comfortable hotel, walk to Lake Bacalar
Puerta del Cielo Hotel Origen offers its guests 2 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Puerta del Cielo Hotel Origen also features spa services, a front desk safe, and pool umbrellas. Free self parking is available.

This 3.5-star Bacalar hotel is smoke free.

  • 14 guestrooms or units
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Puerta del Cielo Hotel Origen offers 14 air-conditioned accommodations with espresso makers and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets, down duvets and premium bedding. Smart televisions come with digital channels.

Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can pamper themselves by indulging in the on-site spa services.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: MXN 200 to 500 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian-cotton sheets

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Smart TV with digital channels

Food and drink

  • Espresso maker
  • Free bottled water

Outdoor space

  • Furnished balcony/patio

More

  • Air conditioning
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Puerta del Cielo Hotel Origen

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 3500.00 per accommodation

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 500 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Puerta Cielo Origen Bacalar
Puerta del Cielo Hotel Origen Hotel
Puerta del Cielo Hotel Origen Bacalar
Puerta del Cielo Hotel Origen Hotel Bacalar

Frequently asked questions

What is the cancellation policy at Puerta del Cielo Hotel Origen?

Puerta del Cielo Hotel Origen offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Puerta del Cielo Hotel Origen?

As of 2 Jul 2024, prices found for a 1-night stay for 2 adults at Puerta del Cielo Hotel Origen on 3 Jul 2024 start from NZ$393.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Puerta del Cielo Hotel Origen?

Yep, Puerta del Cielo Hotel Origen has a free self car park.

Are there any beaches close to Puerta del Cielo Hotel Origen?

The closest beach to Puerta del Cielo Hotel Origen is Dos Mulas (24.4 km).

Is there a spa on site at Puerta del Cielo Hotel Origen?

There's no onsite spa, but this property does offer spa services.

Does Puerta del Cielo Hotel Origen have a pool?

Puerta del Cielo Hotel Origen has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 6:00 PM.

What makes Puerta del Cielo Hotel Origen a romantic place to stay?

Couples dining and romance packages, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Puerta del Cielo Hotel Origen.

Are there hot tubs in the rooms at Puerta del Cielo Hotel Origen?

No, but there are deep-soaking baths in the guestrooms.

Does Puerta del Cielo Hotel Origen serve breakfast?

Yeah, cooked-to-order brekkie is offered daily between 7:30 AM and noon.

Is there a free airport shuttle available at Puerta del Cielo Hotel Origen?

No, Puerta del Cielo Hotel Origen does not offer an airport shuttle service.

Is there a bar or restaurant at Puerta del Cielo Hotel Origen?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Puerta del Cielo Hotel Origen?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Puerta del Cielo Hotel Origen?

No, pets and service animals are not allowed.

Puerta del Cielo Hotel Origen Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 63 out of 69 reviews" "
Rating 8 - Good. 5 out of 69 reviews" "
Rating 6 - Okay. 0 out of 69 reviews" "
Rating 4 - Poor. 1 out of 69 reviews" "
Rating 2 - Terrible. 0 out of 69 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

José Pablo Cabeza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente propiedad en un lugar increíble, el servicio siempre fue excediendo nuestras expectativas y el personal siempre está al pendiente de tus necesidades
Stayed 4 nights in Mar 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning stay
We had a great 2 night stay at Puerta del Cielo. From the moment we checked in the staff were so attentive, there were so many little details that meant a lot. We had several meals during our stay and everything we ate not only looked like art, but was outstanding. Luis the head chef was so helpful with tips of things to see and do and places to eat outside of the hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Paola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic in a room with a wonderful view of the Laguna. The property is like a little oasis, filled with plants, flowers, private areas for dining and a swimming pool overlooking the water. The chef is over the top, best food we have had in Mexico! Staff was great and super professional.
Stayed 2 nights in Feb 2024

8/10 Good

Mark

Travelled with partner
Wonderful staff. New, very clean and nicely designed rooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

Eitan

Stayed 2 nights in Jan 2024

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, property conditions & facilities
I felt the prices of wine/drinks were wY too high. One glass of wine was 2X the price of a bottle in a retail store
Stayed 5 nights in Jan 2024

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such an amazing place, staff was so friendly and helpful; food so good and everything made to order which took a little while to get but it was totally worth the wait. 100% recommend!
Sunrise view from our room
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accomadating and super friendly! We checked in a day late and let them know and they were waiting for us in the morning! Their greeting made us feel like celebrities! They also offered to credit me for missing my first night if we wanted to stay another night but we already had another reservation. After we left to our other destination(playa del carmen) we wishe we wouldve stayed another night!. All in all the place was beautiful & peacefule! Food was delicious as well! Would definately stay again! Dont hesitate on this property! Was conpletely worth it! Thank you Puerto del Cielo!
Stayed 2 nights in Dec 2023

4/10 Poor

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Oct 2023

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, amazing hotel
Beautiful hotel, very convenient location. Staff super friendly and helpful. Excellent food. The best views. If you want to do a boat trip, contact Boho boats, amazing day on the lagoon.
Stayed 3 nights in Oct 2023

10/10 Excellent

Gabriela, Bonita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Cielo was such a wonderful place to visit Bacalar. Staff was very attentive. The view is amazing. breakfast was delicious and the drink cocktails were very good. The room view was partial lake view. The property grounds were so beautiful. Our room was comfortable and quiet
Stayed 3 nights in Oct 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Sep 2023

10/10 Excellent

Artemio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, with friendly staff, great food, and overall with a great view of the lake!
Stayed 6 nights in Jul 2023

10/10 Excellent

Steven D

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property with amazing staff. It’s very tranquil and close to downtown Bacalar! We will be back!
Stayed 5 nights in Jul 2023

10/10 Excellent

Ashton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with beautiful rooms. We arrived to a delicious cold complimentary cocktail. The staff were very helpful with everything from carrying our luggage, changing us to a room with a better view as per their own suggestion. The pool and jetty areas are beautiful, and they will let you reserve to eat dinner here. The restaurant was very nice, and the cocktails were great. Perfect place to relax

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Service attitude from personnel Very accommodating
Stayed 3 nights in May 2023

10/10 Excellent

Ana

Stayed 1 night in Mar 2023

10/10 Excellent

Corrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a glorious stay and will definitely return. Hands down 5 Stars all around!
Stayed 1 night in Feb 2023

10/10 Excellent

Francisco Javier Rodriguez, Tlalnepantla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, siempre con una gran sonrisa
Stayed 3 nights in Feb 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay in paradise.
This is probably one of the nicest boutique hotels I have seen in Bacalar. It's luxurious and not over priced. My room was upstairs with a partial lagoon view. It felt very private and extremely comfortable although I'd say the beds are on the small side but I'm a solo traveller so wasn't an issue for me. It's a little out of the town but taxis are so cheap no more than 50 pesos. I loved the huge outdoor bathtub. The pool area was very nice and there's a deck leading to the lagoon. Food was very very good, the chef was accommodating to my specific requirements and it didn't work out very expensive. Service by all staff is exceptional here. Hotel was so quiet I sometimes felt like the only guest. I'd highly recommend this beautiful hotel.
Stayed 2 nights in Nov 2022

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso lugar
El lugar lindo, accesible a la laguna, con 2 piscinas, la comida excelente y la atencion personalizada y todos amables, sonrientes. Un lugar para repetir. Privado y garantizada relajacion.
Stayed 2 nights in Nov 2022

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Puerta Del Cielo is a place that1 1minute by minute as you spend time there you notice the beautiful care and attwnrion to the details in everything from the room irself, the restrooms and showers, the jacuzzi tub, etc. Down to the stone walls, bar area, the lighted pools etc. Everithing invites you to relax and enjoy life. In addition the entirr staff were truly wonderful. Just simply a place to go back anytime you can.

10/10 Excellent

Jean-Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour de rêve !
Nous avons passé 3 nuits dans cet hotel de charme dans un studio vue sur la lagune. Magnifique sejour ! Nous avons dîné tous les soirs sur notre terrasse et pris de somptueux petit-déjeuners en room service. Très bonne cuisine et personnel souriant et attentif.
Stayed 3 nights in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Es un lugar muy recomendable para descansar y la comida es súper rica
Stayed 1 night in Feb 2024

10/10 Excellent

Jorge Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the Bacalar Lagoon. Intimate, comfortable, with a superb chef and excellent servoce.
Stayed 3 nights in Feb 2024