6/10 Okay
Verified traveller
25 Sept 2024
Disliked: Cleanliness, property conditions & facilities, room comfort
Old rundown hotel with minimal customer service
The first room I stayed in has an old mattress with giant stains on it, I wouldn't wish anyone to sleep on it. When I called the reception about it, I was told they couldn't do anything about it so although I paid for the night, I couldnt sleep on the bed on the first night. Then I decided to check out the following day but the staff I spoke to in the morning was able to change the room.
However, the second room has the fridge and the microwave connected together so there was a horrible loud noise coming from the fridge. I reported this to the reception who sent maintenance to check it out but Maintenance decided to unplug the fridge even though I needed it for the duration of my stay. So I reported it to the reception who was going to move me to another room. Since I was tired from my travel and a sleepless night from the previous day, I decided to stay in the room. So I endured the noise from the fridge by the time I needed to use it.
Also, when you open the curtains to look outside, there is a giant bird poo smashed across the window lintels, its really an eye sore.
My experience could have been better with a better customer service. The guy at the reception told me the staff from my first night told him about the stain on the bed but he didn’t do anything about it and didn’t contact my room to follow up on the issue until I turned up the following day to check out. Secondly, the hotel deep clean old stained discoloured mattresses if they can't replace them.
Verified traveller
Stayed 5 nights in Sep 2024