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Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel

4.5 star property
Luxury Baltimore hotel in Downtown Baltimore with a 24-hour fitness centre
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel

Lobby
Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Lobby
Breakfast, lunch and dinner served
Point of interest

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Room service
The price is NZ$205
includes taxes & fees
9 Feb - 10 Feb

Explore the area

Map
2 North Charles Street, Baltimore, MD, 21201
  • CFG Bank Arena
    ‪4 min walk‬
  • Baltimore Convention Center
    ‪6 min walk‬
  • Hippodrome Theatre
    ‪8 min walk‬
  • Baltimore, MD (BWI-Baltimore Washington Intl. Thurgood Marshall)
    ‪21 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Frette Italian bed sheets
Down duvet
  • 45.1 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Frette Italian bed sheets
Down duvet
  • 34.8 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, Multiple Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Frette Italian bed sheets
Down duvet
  • 37 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Single Bunk Bed

View all photos for Room, 2 Double Beds

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Frette Italian bed sheets
Down duvet
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, City View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 53 sq m
  • City view
  • Sleeps 4
  • 1 Single Bed

View all photos for Room, 1 King Bed, Accessible Bathtub (Mobility)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Accessible Bathtub (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Frette Italian bed sheets
Down duvet
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Frette Italian bed sheets
Down duvet
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Sofa bed - queen
Separate bedroom
  • 53.4 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds, Mobility Accessible

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, Multiple Beds, Mobility Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Frette Italian bed sheets
Down duvet
  • 37 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Single Bunk Bed

View all photos for Premium Room, 1 King Bed (Spa)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed (Spa)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Frette Italian bed sheets
Down duvet
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communications)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Down duvet
  • 53 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Room (Essential)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room (Essential)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Frette Italian bed sheets
Down duvet
  • 35 sq m
  • Sleeps 2
  • 1 Single Bed

Similar properties

Lobby

Sonesta Hotel Baltimore Inner Harbor

Pet-friendly
Free WiFi
Air conditioning
Gym
4.4 out of 5, Excellent, (336)
The price is NZ$210
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Sonesta Hotel Baltimore Inner Harbor

About the area

Baltimore

A luxury stay in the heart of Baltimore awaits you at Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel. Within just a 15-minute stroll, you'll find popular places like Baltimore Convention Center and National Aquarium in Baltimore. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, B O American Brasserie, is open for breakfast, lunch and dinner. Enjoy the gym along with access to bike hire and yoga classes. 10000 square feet (929 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Additionally, you'll find Wi-Fi in public areas and coffee/tea in a common area. Cooked-to-order breakfast is available. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 20-minute walk of this 4.5-property class Downtown Baltimore hotel include Oriole Park at Camden Yards and Baltimore Inner Harbor Marina.

What's nearby

  • CFG Bank Arena - 4 min walk
  • Baltimore Convention Center - 6 min walk
  • National Aquarium in Baltimore - 12 min walk
  • Oriole Park at Camden Yards - 13 min walk
  • Baltimore Inner Harbor Marina - 18 min walk

Getting around

  • Charles Center Station - 2 min walk
  • West Baltimore Station - 4 min drive
  • Baltimore Washington International Airport (BWI) - 21 min drive

Restaurants

  • ‪The Lobby Bar - ‬3 min walk
  • ‪B & O American Brasserie - ‬1 min walk
  • ‪Water Street Tavern - ‬4 min walk
  • ‪LB Skybar - ‬3 min walk
  • ‪R&R Taqueria - ‬3 min walk

About this property

Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel

Luxury Baltimore hotel in Downtown Baltimore with a 24-hour fitness centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre, meeting rooms, and limo/town car service are available.

Public spaces have WiFi for a fee. Event space at this hotel measures 10000 square feet (929 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the luxury Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel. For a fee, parking is available.

  • 1 building
  • 202 guestrooms or units
  • 14 levels
  • Conference rooms
  • 10000 sq ft of conference space
  • 929 sq. m of conference space
  • Built in 1906
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • Bar or lounge
  • Dining venue
Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel offers 202 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.99 per 24-hour period)
  • Available in some public areas: WiFi (USD 12.99 per 24-hour period)

Parking and transport

  • Limo/town car service
  • Valet parking on site (USD 50 per night; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee: USD 10 to 20 for adults and USD 10 to 20 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • B O American Brasserie

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Yoga classes

Family friendly

  • Free cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Spa

  • Couples treatment rooms
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 20 for adults and USD 10 to 20 for children
  • Fee for in-room wireless Internet: USD 12.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.99 per 24-hour period (rates may vary)
  • Valet parking fee: USD 50.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Baltimore Hotel Monaco
Baltimore Monaco
Baltimore Monaco Hotel
Hotel Baltimore Monaco
Hotel Monaco Baltimore
Monaco Baltimore
Monaco Hotel
Monaco Hotel Baltimore
Kimpton Hotel Monaco Inner Harbor
Kimpton Monaco Inner Harbor
Kimpton Hotel Monaco Baltimore Inner Harbor
Kimpton Hotel Monaco Baltimore Inner Harbor an IHG Hotel

Frequently asked questions

What is the cancellation policy at Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel?

Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel on 9 Feb 2025 start from NZ$204.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel?

Yep, Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel has valet parking with in/out privileges for USD 50.00 per night.

Are there any beaches close to Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel?

The closest beach to Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel is Rocky Point Park and Beach (18.6 km).

What makes Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel a romantic place to stay?

Couples spa treatments and a lounge bar, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel.

Does Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel serve breakfast?

Sure does, cooked-to-order brekkie is available at Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel.

Is there a free airport shuttle available at Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel?

No, Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel?

Furry friends are welcome at Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel, with food and water bowls on offer.

Kimpton Hotel Monaco Baltimore Inner Harbor, an IHG Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 492 out of 1004 reviews" "
Rating 8 - Good. 202 out of 1004 reviews" "
Rating 6 - Okay. 127 out of 1004 reviews" "
Rating 4 - Poor. 105 out of 1004 reviews" "
Rating 2 - Terrible. 78 out of 1004 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Oketa

Stayed 2 nights in Oct 2024

10/10 Excellent

Stylianos, Windermere

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is beautiful, very clean. I did not feel very safe in Baltimore. I feel it’s tourist unfriendly. For someone who is a visitor directions are very unclear, transportation is very hard to understand
Stayed 1 night in Oct 2024

10/10 Excellent

Guila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

robert

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Staff just let a group of people lay on the floor of the hallways yelling at the top of their lungs for hours untill 4 in the morning.
Stayed 1 night in Oct 2024

4/10 Poor

Kirk

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not that good.
Room and hotel in general seemed in disarray my room had peeling walls and chipped furniture . The restaurant was this places only saving grace.
Stayed 1 night in Oct 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Donteeya

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a stay at this hotel for my birthday because it had a spa room upon checking in into the room and begin cleaning the spa tub. I turned on the water. The jets on the tub came on and automatically water started spitting everywhere. I turned the water off, but the jets continue to shoot water All over the floor, leaving the rug in the bathroom full of water. I went downstairs to report it to the front desk, but nothing happened I was told that the maintenance man was going to come and solve the issue, but no one ever showed up. I ended up falling to sleep and having to wake up and report the issue again my room was switched, but this was a hard experience for me. my birthday was ruined.

6/10 Okay

Christopher

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

Ronald

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Don’t stay here. Find a cheaper hotel
Place look amazing but that’s about all it got going. There’s no parking. Either have to pay $50 for valet or park in public parking for $35. Also. Ac did work in our room. It kept changing temp. Then tv keep changing channels so we couldn’t watch tv. We called down to desk twice for blankets and never received them. When checking out we voiced our concerns and the girl at front desk just said to us “you’re all set. Have a great day.”
Stayed 1 night in Oct 2024

8/10 Good

Johanna

Travelled with family
Stayed 1 night in Oct 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so helpful and the hotel was beautiful.
Stayed 1 night in Oct 2024

10/10 Excellent

Domonique

Location is everything!
Perfect location for the nights event. Literally walked about 2 blocks to the CFG Arena for a concert. The harbor and shops were a few blocks away as well. I was able to call down for a microwave and bath robes that were delivered to the room. Great place for an overnight stay for date night/weekend or girls night out.
Stayed 1 night in Sep 2024

10/10 Excellent

Derwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant hotel.
Stayed 1 night in Sep 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

cory

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel itself is beautiful inside and the rooms are nice. However, it seems a bit disorganized. Id prepaid for parking but for some reason wasnt on the valet parking list downstairs so we had to pay again. Then valet wouldnt accept the ticket the front desk gave us so we could get a refund, and we had to have front desk print out another list of guests with paid parking and WE had to take it back downstairs ourselves to the valet staff. This burden shouldnt have been placed on us. Also when we arrived at about 5:15pm (check in was at 4) our room still wasnt ready. Because the check in and parking process was chaotic, we were running late for our concert and had to dine at b&o restaurant attached to the hotel. The service was terrible, when we got there there were no waiters on the floor, no one behind bar, and no one at the host station. Our server had a bad attitude, was slow, and the food wasnt good and was cold. When we checked out of the hotel the next day, the front desk wouldnt give me a final receipt, said i had to get it through the company i booked through. Not sure if id stay there again.
Stayed 1 night in Sep 2024

2/10 Terrible

Morgan

Disliked: Amenities, property conditions & facilities
This hotel needs a lot of tax, not like any other kimpton property I have stayed in. Limited amenities and in unsafe bad neighborhood. Do not stay here
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I booked a King Spa room with jacuzzi tub. When in my room the jets on the tub stopped working. I notified the front desk. They had a tech come check and he confirmed the jets were broken and advised the front desk to give us another room. Front desk obliged and also compensated me with free breakfast in the morning for the inconvenience, which was a nice gesture. When I arrived at the new room, there was a very foul odor coming from inside the room. I noticed the front desk again, which they sent a member of housekeeping to check on my claim. The member of housekeeping confirmed that they too can smell the foul odor. Housekeeping adised the front desk that they too can smell the foul odor and they recommended I change rooms again. I was upgraded this time. When I my new suite, one of the lights control flicker and the carpet leading to the bathroom had carpet nails protruding slightly enough for you to feel them at the bottom of your foot if you step wrong. Management was notified of everything the next day. Management apologized, and advised me to contact Hotels.com, make them aware and they will refund me 50 percent of my stay amount.
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The building is beautiful, the hotel room just ok. My big complaint was the lack of service. We called asking for towels, they said they would bring some in 2 hours, never did. They apparently had a towel shortage, but we didn’t even have enough for one towel/guest.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jean Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very pleasant
Stayed 1 night in Sep 2024

8/10 Good

Michael Hawks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Robert, Philadelphia

Travelled with partner
Disliked: Amenities, property conditions & facilities
While this hotel operates in a grand old building with a marble lobby, the condition is run down, offering saggy mattress, old showers and no dining features. The restaurant on the premises is just not good. The website is a bit deceiving with lots of photos of the harbor but forget views from this place.
Stayed 1 night in Sep 2024

10/10 Excellent

Beverly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is an amazing hotel. I was very pleased with my stay.
Stayed 3 nights in Aug 2024