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Palm Garden Hotel

3.0 star property
Hotel with a health club, a quick walk to Hua Ho Department Store

Photo gallery for Palm Garden Hotel

Gift shop
Exterior
Property entrance
Outdoor pool
Lobby sitting area

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • Breakfast available
  • Parking included
  • Laundry
  • Free WiFi

Explore the area

Map
LOT 45238, SIMPANG 88, Bandar Seri Begawan, Brunei-Muara, B1518
  • The Mall
    ‪19 min walk‬
  • Sultan Omar Ali Saifuddien Mosque
    ‪5 min drive‬
  • Gadong Night Market
    ‪5 min drive‬
  • Bandar Seri Begawan (BWN-Brunei Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Highlights

Flat-screen TV
Private bathroom
Hairdryer
Minibar
Free bottled water
Cable channels
In-room safe
  • 25 sq m
  • Desert view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Free bottled water
Cable channels
In-room safe
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed

About the area

Bandar Seri Begawan

Palm Garden Hotel places you in the centre of Bandar Seri Begawan, within just a 5-minute stroll of Hua Ho Department Store and within 15 minutes of Jame'Asr Hassanil Bolkiah Mosque. Highlights at this hotel include in-room free WiFi and free high-speed Internet. .The restaurant, Energy Kitchen, serves local cuisine and is open for breakfast, lunch and dinner. Added amenities include a gym and laundry facilities. Cooked-to-order breakfast is available daily between 7 AM and 10 AM. There's also the convenience of free extended parking. .Places within a 30-minute walk of this 3-property class Bandar Seri Begawan hotel include The Mall and Royal Regalia Museum.

What's nearby

  • Hua Ho Department Store - 4 min walk - 0.4 km
  • Jame'Asr Hassanil Bolkiah Mosque - 12 min walk - 1.0 km
  • The Mall - 19 min walk - 1.6 km
  • Sultan Omar Ali Saifuddien Mosque - 5 min drive - 3.6 km
  • Gadong Night Market - 5 min drive - 3.7 km

Getting around

  • Bandar Seri Begawan (BWN-Brunei Intl.) - 9 min drive

Restaurants

  • ‪Thien Thien Kiulap - ‬4 min walk
  • ‪Jollibee - ‬6 min walk
  • ‪J & Lof Cafe - ‬3 min walk
  • ‪Yang Seng Restaurant & Catering - ‬6 min drive
  • ‪TuckShop Kopitiam - ‬7 min walk

About this property

Palm Garden Hotel

Hotel with a health club, a quick walk to Hua Ho Department Store
Palm Garden Hotel offers its guests a health club, tour/ticket assistance, and complimentary newspapers in the lobby. Palm Garden Hotel also features laundry facilities, express check-in, and express check-out. The front desk is open around the clock.

This 3-star Bandar Seri Begawan hotel is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 2 levels
  • Built in 2007
  • Breakfast available (surcharge)
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Newspapers in lobby (free)
  • No smoking on site
Palm Garden Hotel offers 40 accommodations with minibars and a safe. Flat-screen televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Bandar Seri Begawan hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a limited basis.

Languages

Chinese (Mandarin), English, Filipino, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 10 AM for a fee

Restaurants on site

  • Energy Kitchen

Things to do

  • Health club

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (limited availability)
  • Tour and ticket assistance

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Phone
  • Safe

Policies

Check-in

Express check-in available

Check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

    Property is also known as

    Palm Garden Hotel Brunei Bandar Seri Begawan
    Palm Garden Hotel Brunei
    Palm Garden Brunei Bandar Seri Begawan
    Palm Garden Brunei
    Palm Garden Hotel Hotel
    Palm Garden Hotel Brunei
    Palm Garden Hotel Bandar Seri Begawan
    Palm Garden Hotel Hotel Bandar Seri Begawan

    Frequently asked questions

    Is parking available at Palm Garden Hotel?

    Yep, Palm Garden Hotel has free extended parking.

    Are there any beaches close to Palm Garden Hotel?

    The closest beach to Palm Garden Hotel is Serasa Beach (18.6 km).

    Does Palm Garden Hotel serve breakfast?

    You bet, cooked-to-order brekkie is served daily from 7 AM to 10 AM.

    Is there a free airport shuttle available at Palm Garden Hotel?

    No, Palm Garden Hotel does not offer an airport shuttle service.

    Is there a bar or restaurant at Palm Garden Hotel?

    Yep, you can grab a meal at Palm Garden Hotel's onsite restaurant that serves local cuisine.

    Palm Garden Hotel Reviews

    Reviews

    7.6

    Good

    Rating 10 - Excellent. 20 out of 82 reviews
    Rating 8 - Good. 35 out of 82 reviews
    Rating 6 - Okay. 20 out of 82 reviews
    Rating 4 - Poor. 4 out of 82 reviews
    Rating 2 - Terrible. 3 out of 82 reviews

    8.0/10

    Cleanliness

    8.2/10

    Staff & service

    7.2/10

    Property conditions & facilities

    Reviews

    10/10 Excellent

    TokyoJose, Japan

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Good location amongst nearby shops and modestukj priced restaurants, cooperative desk staff , big rooms and good hard beds ( as found in China) , try the Bruneiwide well known Palm Garden Hotel .
    Stayed 1 night in Nov 2018

    6/10 Okay

    Verified traveller

    Liked: Cleanliness, staff & service
    Stayed 1 night in Oct 2018

    10/10 Excellent

    Verified traveller

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 2 nights in Oct 2018

    10/10 Excellent

    Elle

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Great facilities provided with reasonable priced shuttle services, complementary use of gym and has a very healthy restaurant. Within walking distance to regent square for more food selection. They can also assist to contact car rental with very reasonable price from authorised rental. Informative about where to go eg the ulu temburong trip was amazing! Only had one minor hiccup is the hotel shuttle vehicle was making strange noise. After discussed with the driver regarding to the shuttle vehicle, the vehicle was no longer in use. Good and quick action taken. They provides another shuttle vehicle.
    Stayed 2 nights in Aug 2018

    10/10 Excellent

    Verified traveller

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Value for money and friendly staffs
    Love the hotel! Staffs are friendly and services are excellent! Gym next door is awesome! Love my stay here. I have stayed at 3 different hotels in Brunei and this is by far the best!
    Stayed 2 nights in Aug 2018

    10/10 Excellent

    Neil, Australia

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Great hotel close to shops
    Great hotel 2 min walk to shopping centre, theatre etc. staff great 👍
    Stayed 1 night in Jun 2018

    10/10 Excellent

    Elina

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Great gym and a health food restaurant. Some kind of art course place too, which I had no time for. The average hotel guest wants something else but my experience was, as if someone had built a hotel just for me. In many cities I spend time looking for good gyms and restaurants with the kind of food I like to eat. I dont care for luxury and Palm Garden Hotel doesnt have any. I would stay there again if I had any reason to visit Brunei again which is highly unlikely.
    Stayed 2 nights in Mar 2018

    8/10 Good

    Verified traveller

    Liked: Staff & service
    Not for Fussy Travellers
    A decent hotel with a pool and a large fitness gym next to the hotel which you can frequent. There’s also a clean eating restaurant. Next to many shops and eateries. Near Masjid Jame. Need to take a bus (1 Ringgit) if you want to go to the city aka Bandar. Note that this hotel is not for fussy travellers. And loud music music can be heard at night till the wee hour. Since i love music and i am not disturbed by the loud songs, i did not find this a problem. Like i say, not for fussy travellers. Thanks Palm Garden!
    Stayed 3 nights in Feb 2018

    10/10 Excellent

    Jukka

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 3 nights in Feb 2018

    6/10 Okay

    Kanokwan

    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 2 nights in Jan 2018

    8/10 Good

    reen, Johor Bahru, Malaysia

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Okay hotel for the price
    The food could be a little tastier...because the breakfast served is healthy version...they should give option for people who don’t want to eat healthy.
    Stayed 1 night in Jan 2018

    10/10 Excellent

    Verified traveller

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Have been there many times and will be
    I have been staying at this hotel 4 times already and I am sure I will be if I come to Brunei again. 2 thumbs up.
    Stayed 3 nights in Jan 2018

    6/10 Okay

    Verified traveller

    Liked: Staff & service
    Choose other hotel
    Was very disappointed upon arrival at the Palm Garden Hotel. Mainly because it is surrounded by tropical bush, and advised by my driver to be careful of snakes if walking near the hotel.and this was confirmed by hotel receptionist. You need the hotel's shuttle to take you into town or the shopping mall as it is too long a walk to either. There is a restaurant, gym and pool attached to the hotel which were okay. I wouldn't stay at the Palm Garden again.
    Stayed 3 nights in Jan 2018

    2/10 Terrible

    Verified traveller

    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 1 night in Dec 2017

    8/10 Good

    Barry, UK

    Liked: Staff & service, room comfort
    OK hotel, taxi needed to city.
    Hotel is ok, has good and bad points. Good - cheapest 3 star in Brunei I found, Modern (bathroom dated n needs better cleaning). Staff friendly. Airport pick up available. Food good in adjacent restaurant. Wifi very good, air con excellent, Area very quiet and room quiet if neighbours don't create noise (walls thin). TV was good with some English speaking channels. Bad - No replies to my many emails for the airport pickup. Expedia intervened n contacted them n they confirmed to Expedia that they had my emails n had arranged pick up. However still no confirmation to me of details despite Expedia's insistence to do so. Arrived at airport n could not find driver anywhere. Got a local taxi to hotel n they said the driver was at airport ....but where ???, as this could have been avoided if they had replied to email n gave me pick up details. They gave me a free ride back to the airport in compensation which I appreciated. Room was spacious n well equipped, however carpet was unclean with bits (paper, fluff etc) over it, saw the cleaner and asked her to vacuum it which she did immediately. Bathroom dated but clean except the grouting in shower and around basin was very dirty with black mould and stained. Very unsightly n unhygienic. I spent 10 mins cleaning it all off with the toothbrush they supplied, totally removing it. Why couldn't cleaner do this as it's basic cleaning. My floor was non smoking but people smoking in rooms n corridor n seen by cleaner but no action taken.
    Stayed 2 nights in Oct 2017

    4/10 Poor

    rhonda, Australia

    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Along way from anything. A dated hotel.
    There was a vego restaurant nearby. Hotel restaurant was ok. Really not much to say. The shuttle bus driver was a nice guy.
    Stayed 3 nights in Sep 2017

    8/10 Good

    Aisyah

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Not Recommended for Pedestrian Tourists
    Everything was great about my stay at the hotel. The only negative part was the location. I traveled around by public bus while in Bandar Seri Begawan and apparently the hotel is located quite far from the nearest bus stop. Plus, the road heading towards the hotel from the main road is not pedestrian friendly and pass through undeveloped area. I believe the hotel would be good for those taking advantage of its free airport transfer or for those who opted for the hotel's half day or full day city tour (chargable).
    Stayed 1 night in Aug 2017

    10/10 Excellent

    Eric

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Nice Place
    Gym is well equipped with scale and blood pressure monitor. Use kettle to boil drinking water . No microwave. Tiny fridge. Grocery store 300 meter walk.
    Stayed 19 nights in Jul 2017

    10/10 Excellent

    Augustine, Hong Kong

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Nice hotel with friendly staff
    The staff at the reception was extremely friendly, she arranged me two shuttle services, as well as the airport pickups;) and she has given me some advice on where to go in BS Begawan! The facilities of the hotel is a bit old but still definitely fine!! the bed is comfy and spacious, for me it is worth the price!!!
    Stayed 1 night in Aug 2017

    10/10 Excellent

    Killa, Malaysia

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Worth my money.
    First time checking in to this hotel. Room and bed is bigger than expected. Very satisfied!
    Stayed 1 night in Jul 2017

    8/10 Good

    clive

    Liked: Cleanliness, staff & service, room comfort
    A nice Hotel in the Central part of the city
    The Hotel is located between down town and the up town area. It is in a very central location Serviced by number 20 bus route if a taxi is not sought. The hotel offer a complimentary bus service to the down town or airport areas. The night markrt is walkable. The staff really make this hotel. They are friendly and do their upmost to answer queries and help you get around. The rooms we had were reasonable value for money really.The breakfast in the chic restuarant was excellent. The gym at this hotel seems to be frequented by family of the Sultan from time to time. I think it is fair to say the external appearance of the hotel is looking tired. if I was to visit Brunei again I would consider this hotel again as an option All in all my family had an enjoyable stay. There are other restuarants that are close by also allnare walkable to. The Korean one was very good indeed.
    Stayed 3 nights in Jul 2017

    8/10 Good

    Verified traveller

    Liked: Cleanliness, property conditions & facilities, room comfort
    Stayed 2 nights in Jun 2017

    6/10 Okay

    Verified traveller

    Liked: Staff & service
    Bad internet connectiity and poor cleanliness
    the staff are friendly & helpful. But they had very poor Wi-Fi connectivity issues and unstable and very slow internet speed due to the poor Wi-Fi router or Wi Fi signal repeater equipment. Very poor cleanliness on swimming pool areas and in the changing room or toilet and may cause personal injury on the slippery floor around the pool area. The room lighting is very poorly light up and very hard for doing any work or without internet or very slow connectivity

    6/10 Okay

    footloose-too, melbourne, australia

    Liked: Cleanliness, staff & service, property conditions & facilities
    Good value
    There is nothing intrinsically wrong with is hotel and when we had persistent problems with the lock on the door, the staff relocated us without being asked. In fact the staff were excellent all round- as good as any hotel I've ever stayed in. Room 102 was larger than normal which was a bonus but both rooms (106), were spoiled by the noise coming from the compressors for the aircon located on the wall outside. Also the beds are quite firm so wouldn't suit someone who likes a soft mattress but great for those with a bad back. The is no restaurant in the hotel but there is a very good cafe next door with the focus on healthy natural food. It is also only a short walk (500m) to the local shopping complex. Overall, we would stay there again but would ask for different rooms.

    2/10 Terrible

    Lonnie

    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    horrible, dirty internet is non-functional
    Beware, do not recommend. rooms dirty, they smell, internet doesnt work.