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Fairmont Banff Springs

4.0 star property
Family-friendly Banff resort in Banff Springs District with 7 restaurants
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Fairmont Banff Springs

Couples treatment room(s), hot springs/mineral springs
Meeting facility
Golf
Meeting facility
Indoor pool, outdoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Pet-friendly
  • Parking available
  • Bar
  • Spa
The current price is NZ$852
includes taxes & fees
17 Feb - 18 Feb

Explore the area

Map
405 Spray Ave, Banff, AB, T1L1J4
  • Fairmont Banff Springs Bowling Centre
    ‪1 min walk‬
  • Bow Falls
    ‪9 min walk‬
  • Banff Cascades of Time Gardens
    ‪15 min walk‬
  • Banff, AB (YBA)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed (Fairmont Gold View)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed (Fairmont Gold View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 21 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Fairmont Gold, Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Gatehouse)

Premium bedding, down duvets, in-room safe, desk

Suite, 2 Queen Beds (Gatehouse)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms (1King 1Double)

Suite, 2 Bedrooms (1King 1Double)

Suite, 2 Bedrooms (1King 1Double)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 79 sq m
  • Mountain view
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Room, 2 Queen Beds (Gatehouse)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds (Gatehouse)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Gatehouse)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed (Gatehouse)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Blackout curtains
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Fairmont View)

Premium bedding, down duvets, in-room safe, desk

Room, 1 Queen Bed (Fairmont View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (Fairmont)

Premium bedding, down duvets, in-room safe, desk

Room, 1 Queen Bed (Fairmont)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Fairmont)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed (Fairmont)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Fairmont)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds (Fairmont)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 20 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 1 King Bed (Fairmont View)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed (Fairmont View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Fairmont View)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds (Fairmont View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 20 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Gatehouse)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed (Gatehouse)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (View)

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 2 Double Beds (View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (King)

Suite, 1 Bedroom (King)

Suite, 1 Bedroom (King)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold, Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, desk

Fairmont Gold, Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 21 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Room, Multiple Beds (Gatehouse)

Family Room, Multiple Beds (Gatehouse)

Family Room, Multiple Beds (Gatehouse)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Blackout curtains
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Room, 1 Queen Bed (Gatehouse)

Premium bedding, down duvets, in-room safe, desk

Room, 1 Queen Bed (Gatehouse)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Blackout curtains
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Lobby sitting area

Rimrock Resort Hotel Banff

Pool
Hot tub
Spa
Pet-friendly
4.6 out of 5, Wonderful, (1202)
The price is NZ$901
for 1 room
includes taxes & fees
15 Feb - 16 Feb
Rimrock Resort Hotel Banff

About the area

Banff

A family-friendly stay in Banff awaits you at Fairmont Banff Springs. Within steps you'll find Banff Springs Convention Centre and Fairmont Banff Springs Bowling Centre. Highlights at this eco-friendly resort include 7 restaurants, 3 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages, thalassotherapy and reflexology along with access to the hot springs/mineral springs. The restaurant, Vermillion Room, serves international cuisine and is open for breakfast, lunch and dinner. Enjoy the 3 outdoor tennis courts, golf course and indoor swimming pool plus access to golf lessons. Business amenities include 22 meeting rooms, a conference centre, and a business centre. Plus you'll find an outdoor swimming pool, free Wi-Fi in public areas and a gym. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this Banff Springs District resort include Banff Gondola and Upper Hot Springs.
View more Resorts in BanffOpens in a new window

What's nearby

  • Fairmont Banff Springs Bowling Centre - 1 min walk
  • Banff National Park Information Centre - 5 min drive
  • Upper Hot Springs - 6 min drive
  • Banff Centre for Arts and Creativity - 7 min drive
  • Banff Gondola - 8 min drive

Getting around

  • Banff Station - 9 min drive
  • Calgary International Airport (YYC) - 99 min drive

Restaurants

  • ‪Banff Upper Hot Springs - ‬7 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Evelyn's Coffee Bar - ‬5 min drive
  • ‪Banff Ave Brewing Co - ‬4 min drive
  • ‪BeaverTails - ‬5 min drive

About this property

Fairmont Banff Springs

Family-friendly Banff resort in Banff Springs District with 7 restaurants
Fairmont Banff Springs offers its guests a full-service spa, a golf course, and outdoor tennis courts. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and 22 meeting rooms are available. An outdoor pool, an indoor pool, and a children's pool are also featured at the family-friendly Fairmont Banff Springs. A round-trip airport shuttle and an area shuttle are available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this Banff resort.

  • 757 guestrooms or units
  • 9 levels
  • 7 dining venues
  • 3 bars or lounges
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
Fairmont Banff Springs offers 757 accommodations with a safe and free newspapers. Beds feature down duvets and premium bedding. Flat-screen televisions come with pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include slippers, designer toiletries, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 27 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with Turkish bath/hammam. The spa is open daily. There are hot springs open between 8:30 AM and 7:00 PM.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 10.50 per day)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Parking on site (CAD 35 per day)
  • Valet parking on site (CAD 49 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CAD 34 for adults and CAD 17 for children
  • 3 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • 1888 Chop House
  • Castello Ristorante
  • Vermillion Room
  • Waldhaus Restaurant

Things to do

  • 18-hole golf course
  • 3 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Cross-country skiing
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Health club
  • Hiking/biking trails
  • Hot spring
  • Ice skating
  • Indoor pool
  • Mountain biking
  • Outdoor pool
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage
  • Sledding
  • Snowshoeing
  • Spa tub
  • Steam room
  • Tennis lessons
  • Volleyball
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 22 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On the riverwalk
  • Picnic area
  • Terrace
  • Vegetable garden

Full-service spa

  • 27 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot spring
  • Hot springs open from 8:30 AM - 7:00 PM
  • Hot springs water temperature - 23 ºC
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 50 per accommodation, per day
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CAD 34 for adults and from CAD 17 for children
  • Fee for in-room wireless Internet: CAD 10.5 per day (rates may vary)
  • Self-parking fee: CAD 35 per day
  • Valet parking fee: CAD 49 per day (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • Pool access available from 6 AM to 11 PM
  • Hot springs access available from 8:30 AM to 7:00 PM.
  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Banff Fairmont
Banff Fairmont Springs
Banff Springs
Banff Springs Fairmont
Fairmont Banff Springs
The Fairmont Banff Springs Hotel
Fairmont Springs Banff
The Fairmont Banff Springs
Fairmont Springs Hotel Banff
Springs Banff
Fairmont Banff Hotel
Fairmont Banff Springs Hotel
Fairmont Hotel Banff
The Fairmont Banff Springs Banff
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Resort
Fairmont Banff Springs Banff
Fairmont Banff Springs Resort
Fairmont Banff Springs Resort Banff

Frequently asked questions

What is the cancellation policy at Fairmont Banff Springs?

Fairmont Banff Springs offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont Banff Springs?

As of 1 Feb 2025, prices found for a 1-night stay for 2 adults at Fairmont Banff Springs on 17 Feb 2025 start from NZ$852.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont Banff Springs?

Yep, Fairmont Banff Springs has a self car park for CAD 35 per day.

Is there a spa on site at Fairmont Banff Springs?

Yep, there is an onsite spa at Fairmont Banff Springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Fairmont Banff Springs have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. The pool is open 6 AM to 11 PM.

What luxury perks are available at Fairmont Banff Springs?

Fairmont Banff Springs features a full-service spa, a health club and an outdoor pool.

What makes Fairmont Banff Springs a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Fairmont Banff Springs.

Is Fairmont Banff Springs family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as children's slippers and childcare services in the guestrooms, it's no surprise that Fairmont Banff Springs is a hit with families.

Does Fairmont Banff Springs serve breakfast?

Yeah, buffet brekkie is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Fairmont Banff Springs?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Fairmont Banff Springs?

Yep, you can grab a meal at Fairmont Banff Springs's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Fairmont Banff Springs?

Check-in begins at 4 PM. Check-out time is 11 AM.

Is there a golf course on site at Fairmont Banff Springs?

Yep, Fairmont Banff Springs has an 18-hole golf course. A golf driving range, golf lessons, golf carts and golf clubs are also available.

Fairmont Banff Springs Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 699 out of 1007 reviews" "
Rating 8 - Good. 181 out of 1007 reviews" "
Rating 6 - Okay. 70 out of 1007 reviews" "
Rating 4 - Poor. 28 out of 1007 reviews" "
Rating 2 - Terrible. 29 out of 1007 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

warren, Sugar Land

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in every way and should be in everybody’s must see list!
Stayed 1 night in Oct 2024

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but nothing compared to the Fairmont Chateau Lake Louise.
Stayed 2 nights in Oct 2024

10/10 Excellent

Gregory Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, amazing property
Stayed 6 nights in Oct 2024

4/10 Poor

Marcos, Sao Paulo

Travelled with partner
Disliked: Amenities, property conditions & facilities
hotel under maintenance on the floors, carpets being ripped out, walls being painted, now an empty minibar in the room and worst of all, why an empty minibar……. Not to mention the selfparking that costs 35 dollars a day, absurd, charging that amount doesn't make sense
Stayed 3 nights in Oct 2024

10/10 Excellent

Lian

Stayed 1 night in Oct 2024

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff was amazing as always
Stayed 2 nights in Oct 2024

10/10 Excellent

Yorleni

Stayed 3 nights in Sep 2024

8/10 Good

Véronique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel and our suite. We didn’t need to turn on the tv. The room service was excellent and the views breathtaking. Not regret for the experience. The transport was great and convenient. We loved the French music atmosphere at the Vermillion restaurant. The meals however were not very impressive. We were expecting better food for the price and from this great hotel. For example, the omelettes or scrambled eggs at the buffet were under cooked and soggy on the 15th of October. On the 16th, we asked for scrambled eggs À la Carte, and they were the same texture (was flour added?). My husband also tried the Pot Roast for dinner which was recommended and found there was not enough meat on the plate. Quality for the price was not at the rendez-vous. The meat was tender but the spices were not adequate. My husband is a great cook and was expecting much better. I had the Chinook Salmon and the salmon itself didn’t taste anything! It was a small piece served on a bed of lentils, olives and marinated cauliflower bed which was different but not the best recipe for this great hotel. I had better salmon in Yellowknife. As for the service, the porter should have offered to bring the wheelchair to the table instead of letting the guest roll it down the ramp. Not very well mannered from the staff. We did appreciate our stay at this great hotel and the complementary Tours. We would love to visit again hoping the cooking chef and the service at the restaurant gets better.
Stayed 2 nights in Oct 2024

10/10 Excellent

Pattamaporn, Longueuil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 3 nights in Oct 2024

10/10 Excellent

Nasem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous property, incredible service, gold amenities were a cherry on top- highly highly recommend. Will most definitely stay here again and bring our children and family to experience this hotel.
Stayed 3 nights in Oct 2024

10/10 Excellent

Pattamaporn, Longueuil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Carli

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was disappointing and very dated. But the hotel overall was fabulous. Loves the outdoor pool. Could not enjoy the indoor pool due to screaming children.
Stayed 1 night in Sep 2024

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 4 nights in Oct 2024

10/10 Excellent

Joe

Stayed 1 night in Aug 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Bishen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great piece of history well maintained with a touch of class and luxury
Stayed 2 nights in Sep 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevators were down 1 or two for the first night or so but once fixed it made going up and down the proeperty easier (no public access to stairs). Room was cleaned every day and staff were amazing and helpful. Gorgeous property. Pool was amazing. Just so much to say about this place was positive.
Stayed 4 nights in Sep 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

robert

Stayed 1 night in Sep 2024

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything excellent
Stayed 1 night in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a great staff especially Paula at check in! Wonderful views, biking, and breakfast buffet! A real treat!
Stayed 1 night in Sep 2024

10/10 Excellent

Monika

Stayed 1 night in Aug 2024