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Moose Hotel And Suites

4.0 star property
Banff hotel in Downtown District with 2 hot tubs and full-service spa
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Moose Hotel And Suites

Indoor pool
Front of property - evening/night
Interior entrance
Couples treatment room(s), hot tub, body treatments, body wraps
Couples treatment room(s), hot tub, body treatments, body wraps

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Hot tub
  • Pet-friendly
  • Pool
  • Bar
  • Spa
The price is NZ$409
includes taxes & fees
2 Feb - 3 Feb

Explore the area

Map
345 Banff Ave, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪2 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪2 min walk‬
  • Banff Legacy Trail
    ‪5 min walk‬
  • Banff, AB (YBA)
    ‪5 min drive‬

Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen

Highlights

Balcony or patio
Air conditioning
Heating
Fridge
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King

Highlights

Balcony or patio
Separate sitting area
Fireplace
Air conditioning
Heating
Kitchenette
Fridge
Flat-screen TV
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite

Highlights

Balcony
Separate sitting area
Fireplace
Air conditioning
Heating
Kitchenette
Fridge
Flat-screen TV
  • 75 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite

Highlights

Balcony
Separate sitting area
Fireplace
Air conditioning
Heating
Kitchenette
Fridge
Flat-screen TV
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens

Highlights

Balcony or patio
Separate sitting area
Fireplace
Air conditioning
Heating
Kitchenette
Fridge
Flat-screen TV
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room

Superior King Hotel Room

Highlights

Balcony or patio
Air conditioning
Heating
Fridge
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Blackout curtains
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hotel Canoe and Suites

Hot tub
Pet-friendly
Parking included
Free WiFi
4.8 out of 5, Exceptional, (1070)
The price is NZ$313
for 1 room
includes taxes & fees
4 Feb - 5 Feb
Hotel Canoe and Suites

About the area

Banff

Moose Hotel And Suites places you in the centre of Banff, steps from Banff National Park Information Centre and within a short 5-minute stroll of Banff Lake Louise Tourism Bureau. Highlights at this hotel include 2 hot tubs, a full-service spa and a restaurant. .A day of pampering at Meadow Spa + Pools can include body wraps and body scrubs along with access to the hot tub. For a drink, you can stop by the hotel's own lounge bar. Enjoy the indoor swimming pool, gym and sauna. Additionally, you'll find free Wi-Fi in public areas, a 24-hour business centre and laundry facilities. Full breakfast is available on weekdays between 7:00 AM and 11 AM and on weekends between 7:00 AM and 1 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Within a 20-minute drive of this 4-property class Downtown District hotel, attractions include Banff National Park and Upper Hot Springs.

What's nearby

  • Banff National Park Information Centre - 2 min walk
  • Banff Lake Louise Tourism Bureau - 2 min walk
  • Banff Centre for Arts and Creativity - 11 min walk
  • Tunnel Mountain - 4 min drive
  • Upper Hot Springs - 7 min drive

Getting around

  • Banff Station - 8 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪Evelyn's Coffee Bar - ‬5 min walk
  • ‪BeaverTails - ‬5 min walk
  • ‪Good Earth Coffeehouse - Banff - ‬3 min walk
  • ‪Park Distillery - ‬4 min walk
  • ‪Cedar House Investments Ltd - ‬4 min walk

About this property

Moose Hotel And Suites

Banff hotel in Downtown District with 2 hot tubs and full-service spa
Moose Hotel And Suites offers its guests a full-service spa, 2 hot tubs, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 2000 square feet (186 square metres) and includes conference space. A fitness centre, spa services, and a vending machine are also featured at Moose Hotel And Suites. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • 4 levels
  • 2000 sq ft of conference space
  • 186 sq. m of conference space
  • Built in 2016
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Fireplace in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Meadow Spa + Pools has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub. The spa is open daily.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11 AM on weekdays and 7:00 AM to 1 PM on weekends; CAD 8 to 20 for adults and CAD 8 to 20 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 spa tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 8.00 to 20.00 for adults and CAD 8.00 to 20.00 for children
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Frequently asked questions

What is the cancellation policy at Moose Hotel And Suites?

Moose Hotel And Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Moose Hotel And Suites?

As of 21 Jan 2025, prices found for a 1-night stay for 2 adults at Moose Hotel And Suites on 2 Feb 2025 start from NZ$409.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Moose Hotel And Suites?

Yep, Moose Hotel And Suites has a free self car park.

Is there a spa on site at Moose Hotel And Suites?

Yep, Meadow Spa + Pools is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Moose Hotel And Suites have a pool?

Yep, and guests love it! Moose Hotel And Suites has an indoor pool.

What makes Moose Hotel And Suites a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Moose Hotel And Suites.

Is Moose Hotel And Suites family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, it's no surprise that Moose Hotel And Suites is a hit with families.

Does Moose Hotel And Suites serve breakfast?

Sure does, full breakfast is served on weekdays from 7:00 AM to 11 AM and weekends between 7:00 AM and 1 PM.

Is there a free airport shuttle available at Moose Hotel And Suites?

No, Moose Hotel And Suites does not offer an airport shuttle service.

Is there a bar or restaurant at Moose Hotel And Suites?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Moose Hotel And Suites?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Moose Hotel And Suites?

Cats and dogs are welcome at Moose Hotel And Suites, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Moose Hotel And Suites Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1600 out of 2014 reviews" "
Rating 8 - Good. 295 out of 2014 reviews" "
Rating 6 - Okay. 68 out of 2014 reviews" "
Rating 4 - Poor. 31 out of 2014 reviews" "
Rating 2 - Terrible. 20 out of 2014 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Stayed 2 nights in Oct 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it
Stayed 2 nights in Oct 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay in a great location! The real wood fire place smell and coziness in the lounge area of the main floor was perfection, and the extra large hot pools and fireplace up top were also an added benefit. Perfect for the colder winter months.
Stayed 3 nights in Oct 2024

8/10 Good

Oreste

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 2 nights in Oct 2024

10/10 Excellent

Claudine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great visit.
Stayed 2 nights in Oct 2024

6/10 Okay

Rick

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We've stayed at the Moose before and really enjoyed it, but this time went a little different. It started with our 1st room having an uncleaned bathroom (sticky counter top and completely uncleaned toilet covered in urine and hair - gross!) which we noticed after we had unloaded all our luggage into the room. The girls at the front desk were great about handling the situation: apologies were made, moved rooms, gave us a bottle of wine and gave our kids moose stuffies. Our next room seemed fine until the next day after the pool when we went to shower and the drain backed up ankle deep within minutes. We didn't bother reporting this issue as we didn't want to move rooms again, we just managed it as best we could with very quick showers. Then on checkout, as I was downstairs loading the luggage into the truck my wife was helping the kids use the bathroom before hitting the road and they turned our water off! It was 11:45am, apparently checkout was 11:30am and since we weren't out yet they just shut off the water. My kids couldn't even wash their hands. Funny thing was, they didn't even have a housekeeping crew anywhere near our room yet, so it's not like we were holding anyone up. Just a frustrating and petty way to end a reservation which cost us $1700 for 4 nights.
Stayed 4 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Janice

Stayed 2 nights in Sep 2024

10/10 Excellent

Padraic

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Easily accessible via car, walking, and bus. The building was in great shape and updated - made for a relaxing atmosphere. Every single employee we encountered was helpful and kind. The roof top hot tubs were amaxing - we spent several evenings by the fire or in the hot tub, surrounded by mountains. Added perk was free bear spray for hikes! Would definitely recommend for family or couple and would stay again when we come back.
Stayed 4 nights in Oct 2024

10/10 Excellent

Yong

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend.
Stayed 4 nights in Oct 2024

6/10 Okay

Brodie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Small and tired rooms. Ground floor has no views. Good location and top floor sauna and hot tubs. Free parking.
Stayed 3 nights in Oct 2024

10/10 Excellent

Paniz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Joanne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were lovely and helpful property was perfectly located Lobby was very inviting Rooms were large and clean and shower was easy access
Stayed 2 nights in Oct 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Oct 2024

10/10 Excellent

Susan Wai Mei, San Mateo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the penthouse 1 bedroom suite which had ample space. The restaurant downstairs was below average. Staff was slow and unattentive. That places needs an upgrade. Don’t eat there, spend your money elsewhere.
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location with excellent staff. Rooftop hot tubs were especially great at the end of the day
Stayed 2 nights in Sep 2024

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to downtown Banff
Stayed 1 night in Sep 2024

10/10 Excellent

Akane

Stayed 7 nights in Sep 2024

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hot tub hotel in Banff! Rooms and bathrooms are modern and spacious. Fireplace and balcony are great features. The kitchenette with fridge and toaster is also handy.
Stayed 2 nights in Oct 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We celebrated our anniversary here for 4 nights and it exceeded all expectations. The amenities and walkable access to the restaurants and shops on Banff Avenue is worth the price.
Stayed 4 nights in Oct 2024