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Rimrock Resort Hotel Banff

4.0 star property
Resort with 2 restaurants, steps from Upper Hot Springs
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Rimrock Resort Hotel Banff

Lobby sitting area
Premium bedding, pillow-top beds, minibar, in-room safe
Exterior
Classic Suite, 2 Queen Beds
Exterior

Reviews

9.2 out of 10

Wonderful

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Parking available
    Parking available
  • Air conditioning
    Air conditioning
The price is NZ$585
includes taxes & fees
24 Nov - 25 Nov

Explore the area

Map
300 Moutain Avenue, Banff, AB, T1L 1J2
  • Upper Hot Springs
    3 min walk
  • Sulphur Mountain
    4 min walk
  • Banff Gondola
    4 min walk
  • Banff, AB (YBA)
    16 min drive

Room options

View all photos for Deluxe Room, 2 Queen Beds, View

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds, View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, View

Suite, 1 Bedroom

Suite, 1 Bedroom, View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, View

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds, View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, View

Premium Room, 1 King Bed

Premium Room, 1 King Bed, View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Suite, 1 Bedroom

Classic Suite, 1 Bedroom

Classic Suite, 1 Bedroom

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, View

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed, View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, View

Deluxe Room, 2 Queen Beds, Balcony

Deluxe Room, 2 Queen Beds, Balcony, View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, View

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony, View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Accessible

Premium bedding, pillow-top beds, minibar, in-room safe

Classic Room, 2 Queen Beds, Accessible

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Classic Room, 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 Queen bed

Classic Room, 1 Queen bed

Classic Room, 1 Queen bed

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • Sleeps 3
  • 1 Queen Bed

View all photos for Classic Suite, 2 Queen Beds

Classic Suite, 2 Queen Beds

Classic Suite, 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Pillow-top bed
Premium bedding
Shower/bath combination
  • Sleeps 5
  • 2 Queen Beds

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The price is NZ$364
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includes taxes & fees
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About the area

Banff

Rimrock Resort Hotel Banff places you steps from Upper Hot Springs and within a short 5-minute stroll of Banff Gondola. Highlights at this resort include 2 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. Enjoy the indoor swimming pool, gym, Hot tub and sauna. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning cooked-to-order breakfast is served between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free area shuttle. .With a stay at this Sulphur Mountain District resort, you'll be 4.3 km (2.7 mi) from Banff Lake Louise Tourism Bureau and 4.3 km (2.7 mi) from Banff National Park Information Centre.
View more Resorts in BanffOpens in a new window

What's nearby

  • Upper Hot Springs - 3 min walk - 0.3 km
  • Banff Gondola - 4 min walk - 0.4 km
  • Banff National Park Information Centre - 6 min drive - 4.3 km
  • Banff Lake Louise Tourism Bureau - 7 min drive - 4.3 km
  • Banff Centre for Arts and Creativity - 9 min drive - 5.1 km

Getting around

  • Banff Station - 15 min drive
  • Calgary International Airport (YYC) - 101 min drive

Restaurants

  • ‪Banff Upper Hot Springs - ‬4 min walk
  • ‪McDonald's - ‬5 min drive
  • ‪Evelyn's Coffee Bar - ‬7 min drive
  • ‪Banff Ave Brewing Co - ‬5 min drive
  • ‪Sky Bistro - ‬1 min drive

About this property

Rimrock Resort Hotel Banff

Resort with 2 restaurants, steps from Upper Hot Springs
Rimrock Resort Hotel Banff offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

There are 13 meeting rooms available. A hot tub, a sauna, and a terrace are also featured at Rimrock Resort Hotel Banff. Parking is available for a fee.

Smoking is allowed in designated areas at this Banff resort.

  • 1 building
  • 333 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1993
  • Ski equipment storage
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Rimrock Resort Hotel Banff offers 333 accommodations with minibars and a safe. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and designer toiletries.

This Banff resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open selected days. Guests under 16 years old are not allowed in the spa.

Languages

Czech, Dutch, English, French, German, Hindi, Japanese, Korean, Lithuanian, Malay, Portuguese, Romanian, Slovak, Spanish, Swedish, Ukranian, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free area shuttle
  • Area shuttle
  • Secured, covered parking on site (CAD 32 per night)
  • Secured, covered valet parking on site (CAD 45 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: CAD 8 to 35 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Family friendly

  • Free area shuttle
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1993
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 26 July to 12 October:
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • Pets: CAD 60 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: CAD 27.80 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • Pool access
  • Ski shuttle

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 8 to 35 per person
  • Covered self-parking fee: CAD 32.00 per night (in/out privileges)
  • Valet parking fee: CAD 45 per night (in/out privileges)
  • Pet fee: CAD 60 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Rimrock
Rimrock Banff
Rimrock Resort Hotel
Rimrock Resort Hotel Banff
Rimrock Banff Banff
The Rimrock Resort Hotel
Rimrock Resort Hotel Banff Banff
Rimrock Resort Hotel Banff Resort
Rimrock Resort Hotel Banff Resort Banff

Frequently asked questions

What is the cancellation policy at Rimrock Resort Hotel Banff?

Rimrock Resort Hotel Banff offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Rimrock Resort Hotel Banff?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Rimrock Resort Hotel Banff on 24 Nov 2024 start from NZ$551.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Rimrock Resort Hotel Banff?

Yep, Rimrock Resort Hotel Banff has a secured covered self car park with in/out privileges for CAD 32.00 per night.

Is there a spa on site at Rimrock Resort Hotel Banff?

Yep, there is an onsite spa at Rimrock Resort Hotel Banff. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Rimrock Resort Hotel Banff have a pool?

Yep, and guests love it! Rimrock Resort Hotel Banff has an indoor pool. The pool is open 8:00 AM to 10:00 PM.

What luxury perks are available at Rimrock Resort Hotel Banff?

Rimrock Resort Hotel Banff features a full-service spa, a health club and an indoor pool. All guestrooms come with pillowtop beds and premium bedding.

What makes Rimrock Resort Hotel Banff a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Rimrock Resort Hotel Banff.

Is Rimrock Resort Hotel Banff family-friendly?

You bet! With amenities such as laundry facilities and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that Rimrock Resort Hotel Banff is a hit with families.

Does Rimrock Resort Hotel Banff serve breakfast?

Yep, cooked-to-order breakfast is offered daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Rimrock Resort Hotel Banff?

No, Rimrock Resort Hotel Banff does not offer an airport shuttle service.

Is there a bar or restaurant at Rimrock Resort Hotel Banff?

Yep, you can grab a meal at Rimrock Resort Hotel Banff's onsite restaurant that serves breakfast, brunch, lunch and dinner.The dining venue is closed seasonally each year from July 26 until October 12.

What time are check-in & check-out at Rimrock Resort Hotel Banff?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at Rimrock Resort Hotel Banff?

Cats and dogs are welcome at Rimrock Resort Hotel Banff, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Rimrock Resort Hotel Banff Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 855 out of 1161 reviews" "
Rating 8 - Good. 189 out of 1161 reviews" "
Rating 6 - Okay. 66 out of 1161 reviews" "
Rating 4 - Poor. 33 out of 1161 reviews" "
Rating 2 - Terrible. 18 out of 1161 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Shane

Disliked: Cleanliness, staff & service, property conditions & facilities
Had lunch while waiting for our room and other tables who were seated after us were served their food before us. Eventually food arrived cold. Check in was disorganized and not professional. The room was dirty and furniture VERY worn. After providing feedback to the restaurant manager, concierge desk and the main manager nothing was resolved. There was a lot of thanks for feedback etc. very disappointing overall. Will only book at Banff Springs and if that property is sold out I just won’t go to Banff. Rimrock is 3 stars.
Stayed 1 night in Aug 2024

10/10 Excellent

Puneet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm and friendly service A on that. Great views of the mountain and valley.
Stayed 3 nights in Aug 2024

10/10 Excellent

Sheena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay Great buffet breakfast Concierge very helpful Beautiful hotel and views Nice pool area
Stayed 2 nights in Aug 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room had spectacular views. The shuttle was very convenient. Did not have a book in the room highlighting the amenities. Went to the spa and asked for a printed out menu with treatments and pricing which they did not have. The hotel said you had to download it on your phone…. I am on vacation and I did not want to be on my phone. If they had a book in the room I could have looked through and would have most definitely booked a treatment….
Stayed 3 nights in Aug 2024

10/10 Excellent

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, highly recommend
Stayed 4 nights in Aug 2024

10/10 Excellent

ELCIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Ronan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

4/10 Poor

Sambit

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room had great view of the mountain but the room conditions are best described as a dump. The carpet was sticky and the bathroom looks like an 2 star rural hotel. The Keureg coffee machine never worked and appears to be 10 plus years old.And this is despite the USD 800 price tag per night.
Stayed 2 nights in Aug 2024

10/10 Excellent

brad

Stayed 2 nights in Aug 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eden and hotel staff pampered us.
Stayed 1 night in Aug 2024

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location with beautiful views. Very quiet and peaceful with short walk to the gondola and hot springs. Food was excellent. Ate buffet breakfast daily, primrose for dinner and Larkspur for lunch. Staff was super friendly. Rooms are nice but could use a little updating.
Stayed 3 nights in Jul 2024

10/10 Excellent

Patsy K

Stayed 7 nights in Aug 2024

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always know what you’re getting with the rimrock. Beautiful rooms with beautiful views and excellent service. The room we had booked was not available so they upgraded us for no additional cost and threw in free breakfast vouchers which was greatly appreciated.
Stayed 1 night in Aug 2024

8/10 Good

phyllis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: hotel location. Breakfast at the Primrose. Concierge day trip planning. Rimrock shuttle. Fast elevators. Coffee cafe. Attentive staff. Not as good: Expensive parking. No outdoor pool.
Stayed 5 nights in Jul 2024

4/10 Poor

Myron, ISLE OF PALMS

Stayed 2 nights in Aug 2024

10/10 Excellent

Diane

Stayed 3 nights in Aug 2024

10/10 Excellent

Byron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Resort and food overall was excellent. Room was worn down by age. Found out the place hasn’t been renovated in 30 years and is just about to get started. So while the rooms are well used now, I’m sure they will improve. Highly recommend checking it out
Stayed 3 nights in Jul 2024

10/10 Excellent

jeffrey

Stayed 2 nights in Jul 2024

6/10 Okay

Fan

Stayed 2 nights in Jul 2024

4/10 Poor

Dragomir

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very attentive. But the property and rooms need some serious updating for the amount that you pay.
Stayed 3 nights in Jul 2024

10/10 Excellent

KATHLEEN, Little Canada

Stayed 6 nights in Jul 2024

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property but the room was very small for the price
Stayed 2 nights in Jul 2024

8/10 Good

Iman

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The fact that it’s quite close to the area’s main attractions is great! The view is amazing from the Mountain View side. The carpet in my room had a few stains and the level of service in general can be easily raised a notch!
Stayed 1 night in Jun 2024

6/10 Okay

Jordan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We stayed at the Rim Rock as a last minute reservation when the Fairmont was unavailable. Check in and customer service were on point and the cleanliness and amenities were what was expected for the price. My complaint is that the Rim Rock was billed as a modern alternative to the Fairmont with a similar price point, but I would no longer consider it a modern alternative. The rooms do not appear to have been updated since I last stayed there 25 years ago. If the Rimrock wants to continue to be the “modern” alternative, especially at the price point they need to invest in renovations and updating
Stayed 2 nights in Jul 2024