See all properties
Save

Agriturismo Poggio Alle Lame

Farm stay in Barberino Tavarnelle with rooftop terrace and seasonal outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Agriturismo Poggio Alle Lame

Lobby
Apartment, 1 Bedroom, Non Smoking, Pool View (Anna)
Exterior
Apartment, 1 Bedroom, Non Smoking, Pool View (Anna) | Private kitchen
Front of property

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Pool
    Pool
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning

Explore the area

Map
Strada delle Lame 8, Barberino Tavarnelle, 50028
  • Antinori nel Chianti Classico
    5 min drive
  • Abbey of Passignano
    9 min drive
  • Passignano Abbey
    11 min drive
  • Florence (FLR-Peretola)
    40 min drive

Room options

View all photos for Apartment, 1 Bedroom, Non Smoking, Pool View (Anna)

Apartment, 1 Bedroom, Non Smoking, Pool View (Anna) | View from room

Apartment, 1 Bedroom, Non Smoking, Pool View (Anna)

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchenette
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom, Non Smoking, Garden View (Massimo)

Apartment, 1 Bedroom, Non Smoking, Garden View (Massimo)

Apartment, 1 Bedroom, Non Smoking, Garden View (Massimo)

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchen
  • 50 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms, Non Smoking, Garden View (Beatrice)

Apartment, 2 Bedrooms, Non Smoking, Garden View (Beatrice) | Room amenity

Apartment, 2 Bedrooms, Non Smoking, Garden View (Beatrice)

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchen
  • 60 sq m
  • Sleeps 4
  • 2 Queen Beds OR 2 Single Beds and 1 Queen Bed

View all photos for Apartment, 1 Bedroom, Non Smoking, Garden View (Clizia)

Apartment, 1 Bedroom, Non Smoking, Garden View (Clizia) | Room amenity

Apartment, 1 Bedroom, Non Smoking, Garden View (Clizia)

Highlights

Patio
Garden
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room

Double Room

Double Room

Highlights

Patio
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 1 Bedroom, Non Smoking, Garden View (Rodolfo)

Apartment, 1 Bedroom, Non Smoking, Garden View (Rodolfo)

Apartment, 1 Bedroom, Non Smoking, Garden View (Rodolfo)

Highlights

Patio
Garden
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom, Non Smoking, Garden View (Martina)

Apartment, 1 Bedroom, Non Smoking, Garden View (Martina)

Apartment, 1 Bedroom, Non Smoking, Garden View (Martina)

Highlights

Furnished balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchen
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior

B&B Le Dimore Mezza Costa

Pool
Breakfast included
Spa
Pet-friendly
4.6 out of 5, Wonderful, (19)
The price is NZ$190
for 1 night
includes taxes & fees
6 Dec - 7 Dec
B&B Le Dimore Mezza Costa

About the area

Tavarnelle Val di Pesa

At Agriturismo Poggio Alle Lame, you'll be 5.7 km (3.5 mi) from Antinori nel Chianti Classico and 5.9 km (3.7 mi) from Abbey of Passignano. Highlights at this farm house include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, ristorante, serves local cuisine and is open for dinner. At the farm house's own lounge bar, you can stop for a drink. Enjoy the seasonal outdoor swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Each morning continental breakfast is served between 8:30 AM and 10:00 AM. There's also free extended parking, along with the convenience of an airport shuttle. .Sights within a 15-minute drive of this Barberino Tavarnelle farm house include Fattoria di Montecchio and Passignano Abbey.
View more Agritourism in Tavarnelle Val di PesaOpens in a new window

What's nearby

  • Antinori nel Chianti Classico - 5 min drive - 5.7 km
  • Casa Sola - Chianti Winery - 12 min drive - 10.6 km
  • Isole e Olena Winery - 13 min drive - 12.7 km
  • Tenuta Torciano Winery - 18 min drive - 18.9 km
  • Verrazzano Castle - 26 min drive - 19.7 km

Getting around

  • Barberino Val d'Elsa Station - 16 min drive
  • Peretola Airport (FLR) - 40 min drive

Restaurants

  • ‪Hotel Borgo di Cortefreda - ‬4 min drive
  • ‪La Capannina - ‬7 min drive
  • ‪La Fattoria - ‬14 min walk
  • ‪Bar La Pineta - ‬5 min drive
  • ‪Da Barinco - ‬2 min drive

About this property

Agriturismo Poggio Alle Lame

Farm stay in Barberino Tavarnelle with rooftop terrace and seasonal outdoor pool
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

An outdoor pool, a rooftop terrace, and barbecue grills are also featured at Agriturismo Poggio Alle Lame. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

  • 18 guestrooms or units
  • 2 levels
  • 5 buildings
  • Built in 1900
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Bar or lounge
  • Dining venue
Agriturismo Poggio Alle Lame offers 18 accommodations with air conditioning. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. Bathrooms include a shower and hairdryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Italian

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free extended parking on site

Food and drink

  • Daily continental breakfast available 8:30 AM to 10:00 AM for a fee: EUR 10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • ristorante

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Hair salon
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Tile flooring in room
  • Wheelchair accessibility

More

  • 2 floors
  • 5 buildings
  • Built in 1900
  • Mosquito nets
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Cookware, dishware, and utensils

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Window screens

Policies

Check-in

Check-in start time: 1 PM; check-in end time: 8 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.50 per person, per night, up to 7 nights. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 10 per person
  • Airport shuttle fee: EUR 140 per room (return)
  • Heating fee: EUR 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash. Cashless payment methods are available for all transactions.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Agriturismo Poggio Alle Lame Agritourism Tavarnelle Val di Pesa
Agriturismo Poggio Alle Lame Agritourism
Agriturismo Poggio Alle Lame Tavarnelle Val di Pesa
Agriturismo Poggio Alle Lame
Agriturismo Poggio Alle Lame Agritourism property
Agriturismo Poggio e me
Agriturismo Poggio Alle Lame Agritourism property
Agriturismo Poggio Alle Lame Barberino Tavarnelle

Frequently asked questions

What is the cancellation policy at Agriturismo Poggio Alle Lame?

Agriturismo Poggio Alle Lame offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Agriturismo Poggio Alle Lame?

Yep, Agriturismo Poggio Alle Lame has a free self car park and free extended parking.

Does Agriturismo Poggio Alle Lame have a pool?

Agriturismo Poggio Alle Lame has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Agriturismo Poggio Alle Lame a romantic place to stay?

Al fresco dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Agriturismo Poggio Alle Lame.

Does Agriturismo Poggio Alle Lame serve breakfast?

Yep, continental breakfast is on offer daily from 8:30 AM to 10:00 AM.

Is there a free airport shuttle available at Agriturismo Poggio Alle Lame?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Agriturismo Poggio Alle Lame?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Agriturismo Poggio Alle Lame?

Check-in begins at 1 PM. Check-out time is 10:00 AM.

Are pets allowed at Agriturismo Poggio Alle Lame?

No, pets are not allowed.

Agriturismo Poggio Alle Lame Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 15 out of 26 reviews" "
Rating 8 - Good. 7 out of 26 reviews" "
Rating 6 - Okay. 3 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Demian

Liked: Cleanliness, staff & service, property conditions & facilities
What a great little place, so glad I found this! Host is so friendly and helpful, had a perfect stay. The view is beautiful too, highly recommend it.
Stayed 3 nights in Sep 2023

10/10 Excellent

Archela

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful views and hospitality
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Stayed 11 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

8/10 Good

Jill, Wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location.
Great host with a beautiful location. We were welcomed with a bottle of wine to drink on the lovely terrace. The views were amazing. We didn't end up using the pool but I wish we would have. It looked so beautiful. The mattress was a little hard and the air conditioner didn't work super well but overall really enjoyed our time there
Stayed 2 nights in Aug 2017

10/10 Excellent

Gillian, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly relaxed break
This holiday was exactly what we wanted - relaxed and peaceful. The owner was extremlely welcoming and had gone out of her way to provide the champagne which our children requested over the phone as an anniversary gift. On the days when an evening meal was available it was a delicious 6 course set meal served on the terrace family style.
Stayed 4 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
just ok
Great view over rolling hills and that's about it.. Clean place, friendly service but nothing special and for the price-not worth it. We stayed at Villa Campomaggio for almost the same price and much, much nicer place.

8/10 Good

Chiara, Fabriano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Piacevole soggiorno nel Chianti, accoglienza ottima e amichevole, struttura rustica e grande piscina con vista incredibile. Abbiamo gustato anche colazione e cena (pagamento separato) dai sapori genuini e con l’uso di prodotti propri o locali
Stayed 2 nights in Aug 2024

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Ulrich

Stayed 3 nights in Apr 2024

10/10 Excellent

Klaus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wir durften 5 Nächte zu Gast sein. So herzlich, wie wir bei unserer Ankunft begrüßt wurden, hatten wir das Gefühl in der Familie aufgenommen zu sein. Beatrice die gute Seele des Hauses kümmert sich liebevoll um die Gäste und deren Wünsche. Das Frühstück ist reichhaltig und lässt keine Wünsche offen. Wir werden gerne wiederkommen und können dieses Haus allen Toskanaliebhabern wärmstens empfehlen.
Stayed 4 nights in Jun 2023

8/10 Good

Ulf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So stellt man sich Toscanaurlaub vor.
Stayed 5 nights in Jul 2022

10/10 Excellent

Niels

Stayed 4 nights in Jul 2022

10/10 Excellent

Nadine, Amsterdam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Het was een heerlijk verblijf! Schone kamers en aardig personeel. We voelden ons thuis. Ook het eten is erg lekker!
Stayed 2 nights in Sep 2020

10/10 Excellent

Giusy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una ottima esperienza! Camere con giardino privato e piscina pulita con vista! La proprietaria veramente molto gentile. Siamo arrivati tardi il venerdì sera e ci ha aspettato per darci le chiavi e per la colazione si è subito attrezzata per la mia intolleranza al lattosio. Davvero una bella esperienza che consiglio a tutti dato che non è così comune trovare persone così gentili e disponibili.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Le aspettative erano troppo alte
Una location meravigliosa, immersa nelle verdi colline del Chianti. Purtroppo il prezzo pagato non rispecchia lo standard del posto, l’agriturismo è trascurato, personale senza un minimo di tatto, la pulizia è un mondo apparte. La colazione.....10euro, vabbè ci può stare, ci saranno tutti i prodotti dell’orto, macché, due marmellate, uova lesse, e due pomodori, il resto (tutto comprato) di bassa qualità e contato! Le tazze lavate male, col rossetto rosso appiccicato. La cena......premesso che volevamo passare due giorni fuori dal caos della città senza prendere la macchina per andare fuori a cena, la signora insisteva a manadarci in un loro ristorante a qualche km da lì perché avevano troppe persone (20!!!!) e non sapeva come fare......la sera seguente “mica avete bisogno di me stasera per la cena?!???” Testuali parole della titolare...... Se non potete dare questo servizio non scrivetelo! Le camere......ce l’hanno fatta scegliere tra tre tipologie (ottimo per noi, ma vuol dire che ad agosto non sei pieno) all'apparenza pulita, poi vai a vedere ed piena di ragnatele, siamo in campagna e ci sta! Ma una camera se dai il servizio di riordino alla mattina i tubettini di shampoo finiti nella doccia vanno tolti e metterne di nuovi e perlomeno sciacquare i bicchieri sporchi di The della sera prima....è stato solo rifatto il letto. L’unico, e ribadisco l’unico punto di forza di questa struttura è la piscina a sfioro sui vigneti....bellissima!!! Spero che valgano come cosigli!
Stayed 2 nights in Aug 2018

10/10 Excellent

Rainer, Frankfurt/Main

Liked: Cleanliness, staff & service, property conditions & facilities
Schöne ruhige Anlage mit toller Fernsicht
Das Hotel Poggio alle Lame liegt am Ende eines knapp 1 km langen Pflaster-/Kiesweges. Es ist dort absolut ruhig für erholsamen Urlaub. Vom schönen Swimming-Pool hat man eine tolle Fernsicht über die Toskana. Das Zimmer war nicht allzu groß, aber ausreichend. Das nicht sehr große Bett mit einer Decke gewöhnungsbedürftig. Kein Radio, kein Fernseher. Das Frühstück war sehr gut für italienische Verhältnisse. Das Abendessen konnte tageweise gebucht werden und war absolut fantastisch. Englisch-Kenntnisse sollten vorhanden sein, da die Eigentümerin kein Deutsch spricht. Ansonsten überwiegend deutsch sprechende Gäste.
Stayed 6 nights in Sep 2017

8/10 Good

Bernhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entspannen in der Toscana
Ein ruhiger Ort inmitten von Olivenbäumen und Weinreben geführt von einer mütterlichen Chefin, die immer für ein Schwätzchen oder einen guten Rat zu haben ist.
Stayed 5 nights in Jun 2017

10/10 Excellent

Signe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggelig agriturismo i de flotteste omgivelser
Vi havde booket en enkelt overnatning i forbindelse med et Toscana road trip, og det var virkelig det perfekte afbræk fra de skønne, men tætpakkede og turistede byer i regionen. Vi fik den varmeste velkomst, og personalet var generelt rigtig søde. Den femretters menu (inkl vin og vand - til bare 25 euro!), som vi fik serveret, var simpel, men virkelig lækker! Området og udsigten er fantastisk smuk. Kan uden tvivl anbefales og håber selv at vende tilbage en anden gang!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Piscina e paesaggio favolosi, camere così così
Agriturismo in bellissima posizione con vista incantevole soprattutto dalla piscina a sfioro, un relax incredibile. Paesaggi bellissimi immersi nella natura e tranquillità. Purtroppo dalla strada principale non c'è nessun cartello di indicazione per raggiungere la struttura e non è facile trovarla perchè in una strada chiusa e sterrata. Non c'è wi-fi in camera e l'aria condizionata è a pagamento. Ci hanno mostrato 2 camere da poter scegliere ma in una c'era un odore fortissimo e insopportabile quindi abbiamo scelto per forza l'altra. Diciamo che era ok ma si può fare meglio, c'era anche lì un odore un pochino sgradevole, non pulitissima, i cuscini per i lettini sdraio abbastanza sporchi. Per il resto la camera e il bagno erano ok. Il posto era favoloso e la piscina molto bella. Buona colazione e padroni abbastanza gentili e disponibili. Vicino all'agriturismo c'è un ristorante, consigliato da loro, dove si mangia molto bene.

8/10 Good

Jens Møller, Solbjerg

Liked: Cleanliness, staff & service
Dejligt sted med superplot pool
Hotellet har en superflot stor swimmingpool. Værelserne er store og godt stor badeværelse. Morgenmaden er god. Hotellet tilbyder aftenmenu til 25€ pr person. Det var lidt simpel men OK mad - men prisen måske lidt i overkanten. Vi var der sidst i semptember hvor vejret er lidt koldt morgen og aften. Et godt sted for en ferie i højsommeren på grund af pool og terrasse til værelserne.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Camere senza alcun comfort
Camere vecchiotte, ultraspartane e senza alcun comfort, ma abbastanza pulite; male illuminate,non c'è TV,asciugamani all'osso (solo telo bagno e uno viso) e dure da sembrare cartone,acqua al massimo tiepida (mai calda davvero),un solo contenitore (peraltro smezzato) di sapone liquido e solo sul lavabo.Tutto all'insegna del risparmio assoluto ma a discapito del cliente.Buona posizione hotel,silenzioso e tranquillo,bel panorama.Si dorme bene.Discreta prima colazione.Piscina carina.Proprietaria gentile,cordiale,affabile,ma non ci tornerei,troppo,troppo spartane le camere.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Federico, Firenze

Liked: Cleanliness, staff & service, property conditions & facilities
Un posto accogliente con un'atmosfera casalinga grazie alla titolare che ci mette tutta se stessa per accontentare i clienti..complimenti

10/10 Excellent

Sebastian, Göteborg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vänligt och personligt
Väldigt trevligt och familjeägd gård. Middagar lagas på plats och var både gott och mer än tillräckligt. Ligger bra till med utflyktsavstånd till många sevärdheter. Mycket vänlig personal.