4/10 Poor
Angel
Travelled with partner
15 Jan 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Checking in went smoothly and the front desk who checked us in on 1/31 was very friendly; she was even able to check us in early. All was great until our third night on 1/2. The hotel was doing some plumbing work and our water got shut off without any notification. We called the front desk around 5:45pm and the woman who worked said it would be turned on in half an hour. Nope. I had to call the front desk again and she said she would find out from her colleague and called me back in 10. Nope. I had to go downstairs to find out. The front desk woman who has blonde hair was neither helpful nor empathetic whatsoever. She was giving me all these excuses that didn't make any sense. She said it was the neighborhood doing repair hence it wasn't only our hotel was affected with water being shut off. Funny, cause I called the hotel across the street and asked, and guess what, they have water! We left for dinner and just crossing our fingers the water will be turned on. Nope. Instead, we found a bottle of wine but water still off. It was midnight and I had to go downstairs again, talking to the night front desk and told him I'd be checking tomorrow if it's not fixed tonight. He seemed clueless and gave me some excuses, again. He sent a maintenance guy to fix it and by the time it was fixed, it was almost 2am! I wish instead of sending us a bottle of wine, they would check the water instead and fixed it before we came back! No apology or acknowledgment from mgmt. Poor communication!!
Angel
Stayed 5 nights in Dec 2024
