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Shangri-La Beijing

5.0 star property
Luxury Beijing hotel in Haidian with 4 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La Beijing

2 bars/lounges
4 restaurants, breakfast, lunch, dinner served; French cuisine
Garden Wing, Superior Room, 2 Single Beds
Indoor pool, pool loungers
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Spa
    Spa
  • Pool
    Pool
  • Breakfast available
    Breakfast available
The price is NZ$254
includes taxes & fees
30 Nov - 1 Dec

Explore the area

Map
29 Zizhuyuan Road, Beijing, Beijing, 100089
  • Beijing Foreign Studies University
    19 min walk
  • Beijing Zoo
    4 min drive
  • Beijing Aquarium
    6 min drive
  • Beijing (PEK-Capital Intl.)
    47 min drive

Room options

View all photos for Valley Wing, Premier Room, 2 Single Beds

Valley Wing, Premier Room, 2 Single Beds

Valley Wing, Premier Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
Hairdryer
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Valley Wing, Premier Room, 1 King Bed

Valley Wing, Premier Room, 1 King Bed

Valley Wing, Premier Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
Hairdryer
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Wing, Deluxe Room, 2 Single Beds

Down duvets, minibar, in-room safe, desk

Garden Wing, Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Garden Wing, Executive Suite, 1 King Bed

Garden Wing, Executive Suite, 1 King Bed

Garden Wing, Executive Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Wing, Superior Room, 1 King Bed

Down duvets, minibar, in-room safe, desk

Garden Wing, Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Wing, Superior Room, 2 Single Beds

Garden Wing, Superior Room, 2 Single Beds

Garden Wing, Superior Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Garden Wing, Deluxe Room, 1 King Bed

Down duvets, minibar, in-room safe, desk

Garden Wing, Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
Hairdryer
Bathrobes
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Valley Wing Grand Diplomat Suite King

Valley Wing Grand Diplomat Suite King

Valley Wing Grand Diplomat Suite King

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
Hairdryer
  • 130 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Valley Wing Diplomat Suite

Valley Wing Diplomat Suite

Valley Wing Diplomat Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Down duvet
Blackout curtains
Hairdryer
  • 100 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Valley Wing Premier King Room

Down duvets, minibar, in-room safe, desk

Valley Wing Premier King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room

Down duvets, minibar, in-room safe, desk

Superior King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Down duvets, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Octonauts Deluxe Double Bed Room

Down duvets, minibar, in-room safe, desk

Octonauts Deluxe Double Bed Room

  • Sleeps 2
  • 1 King Bed

View all photos for Octonauts Superior Double Bed Room

Down duvets, minibar, in-room safe, desk

Octonauts Superior Double Bed Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Down duvets, minibar, in-room safe, desk

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Valley Wing Premier Twin Room

Down duvets, minibar, in-room safe, desk

Valley Wing Premier Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Ultraman Premier King Room

Down duvets, minibar, in-room safe, desk

Ultraman Premier King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Valley Wing Diplomat Suite

Down duvets, minibar, in-room safe, desk

Valley Wing Diplomat Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Octonauts Executive Suite

Down duvets, minibar, in-room safe, desk

Octonauts Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Down duvets, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Down duvets, minibar, in-room safe, desk

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Octonauts Themed Diplomatic Suite (New Pavilion)

Down duvets, minibar, in-room safe, desk

Octonauts Themed Diplomatic Suite (New Pavilion)

  • Sleeps 2
  • 1 King Bed

View all photos for Octonauts Themed Super Deluxe Double Bed Room (New Pavilion)

Down duvets, minibar, in-room safe, desk

Octonauts Themed Super Deluxe Double Bed Room (New Pavilion)

  • Sleeps 2
  • 1 King Bed

View all photos for Ultraman Executive Suite

Down duvets, minibar, in-room safe, desk

Ultraman Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Ultraman Deluxe King Room

Down duvets, minibar, in-room safe, desk

Ultraman Deluxe King Room

  • Sleeps 2
  • 1 King Bed

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About the area

Beijing

A luxury stay in Beijing awaits you at Shangri-La Beijing. You'll be within a 20-minute walk of Beijing Foreign Studies University and 3.2 km (2 mi) from China Central Television Tower. Highlights at this hotel include 4 restaurants, 2 bars/lounges and a full-service spa. .A relaxing day at CHI can include massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The brasserie, AZUR, serves French cuisine and is open for brunch, lunch and dinner. Enjoy the indoor swimming pool, gym, sauna and pool loungers. 53820 square feet (5000 square metres) of event facilities include a conference centre, and other business amenities include a business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also free self parking, along with the convenience of train pick-up service. .Within a 15-minute drive of this 5-property class Haidian hotel, attractions include Forbidden City and Wangfujing Street.

What's nearby

  • Beijing Zoo - 4 min drive - 3.2 km
  • Peking University - 8 min drive - 7.4 km
  • Summer Palace - 9 min drive - 9.9 km
  • Forbidden City - 10 min drive - 10.9 km
  • Tsinghua University - 11 min drive - 9.4 km

Getting around

  • Beijing North Railway Station - 7 min drive
  • Wanshou Si Station - 8 min walk
  • Beijing (PEK-Capital Intl.) - 47 min drive

Restaurants

  • ‪鸭鸭梨美食街伟涛麻辣烫 - ‬12 min walk
  • ‪食立方 - ‬7 min walk
  • ‪才门(车道沟店) - ‬8 min walk
  • ‪麻辣派对 - ‬3 min walk
  • ‪比格比萨 - ‬13 min walk

About this property

Shangri-La Beijing

Luxury Beijing hotel in Haidian with 4 restaurants
Shangri-La Beijing offers its guests a full-service spa, an indoor pool, and a sauna. There are 4 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Business amenities include a business centre and limo/town car service. Event space at this hotel measures 53820 square feet (5000 square metres) and includes a conference centre. A fitness centre, spa services, and a vending machine are also featured at the luxury Shangri-La Beijing. Limited free parking is available on a first-come, first-served basis.

This 5-star Beijing hotel is smoke free.

  • 670 guestrooms or units
  • 24 levels
  • 2 buildings
  • 4 dining venues
  • 2 bars or lounges
  • 53820 sq ft of conference space
  • 5000 sq. m of conference space
  • Built in 1987
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
Shangri-La Beijing offers 670 accommodations with minibars and a safe. Beds feature down duvets. LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

CHI has 2 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Languages

Chinese (Mandarin), English, French, German, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 239 for adults and CNY 239 for children
  • 2 bars/lounges
  • 4 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • AZUR
  • Café Cha
  • Nishimura
  • Shang Palace

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (53,820 square foot of space)

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 24 floors
  • Banquet hall
  • Built in 1987
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not provide disposable amenities .
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Beijing

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 408 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 239 for adults and from CNY 239 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Beijing Hotel Shangri-La
Beijing Shangri-La
Beijing Shangri-La Hotel
Hotel Shangri-La Beijing
Shangri-La Beijing
Shangri-La Beijing Hotel
Shangri-La Hotel Beijing
Shangri La Beijing
Shangri La Hotel Beijing
The Shangri La Hotel Beijing
Shangri-La Beijing Hotel
Shangri La Hotel Beijing
Shangri-La Beijing Beijing
Shangri-La Beijing Hotel Beijing

Frequently asked questions

What is the cancellation policy at Shangri-La Beijing?

Shangri-La Beijing offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Beijing?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Shangri-La Beijing on 30 Nov 2024 start from NZ$253.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Beijing?

Yep, Shangri-La Beijing has a free self car park. Onsite parking is limited.

Is there a spa on site at Shangri-La Beijing?

Yep, CHI is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Shangri-La Beijing have a pool?

Shangri-La Beijing has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Shangri-La Beijing?

Shangri-La Beijing features a full-service spa, an indoor pool and 4 restaurants.

Is Shangri-La Beijing family-friendly?

You bet! With amenities such as a playground and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Shangri-La Beijing is a hit with families.

Does Shangri-La Beijing serve breakfast?

Yep, buffet breakfast is on offer daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Shangri-La Beijing?

No, Shangri-La Beijing does not offer an airport shuttle service.

Is there a bar or restaurant at Shangri-La Beijing?

Yep, you can grab a meal at Shangri-La Beijing's onsite restaurant that serves French cuisine.

What time are check-in & check-out at Shangri-La Beijing?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Shangri-La Beijing?

No, pets and service animals are not allowed.

Shangri-La Beijing Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 170 out of 310 reviews" "
Rating 8 - Good. 97 out of 310 reviews" "
Rating 6 - Okay. 32 out of 310 reviews" "
Rating 4 - Poor. 9 out of 310 reviews" "
Rating 2 - Terrible. 2 out of 310 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Qun

Stayed 1 night in Aug 2024

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
staff was all friendly. Recommend
Stayed 1 night in Aug 2024

8/10 Good

Zhaohui

Stayed 5 nights in Jul 2024

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foods at the restaurant too expensive
Stayed 5 nights in Jul 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service; walking distance to public park
Stayed 3 nights in Jul 2024

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is better than my expectations
Stayed 1 night in Jun 2024

10/10 Excellent

rosemary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Jun 2024

10/10 Excellent

ming

Stayed 1 night in Jun 2024

10/10 Excellent

Gang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and services are wonderful! Best Shangri-La experience I have had so far.
Stayed 2 nights in Jun 2024

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge swimming pool, lobby and nice garden. Very friendly and professional staff. Breakfast buffet was also good, so overall almost a resort feeling while stay here..shielded from hustle bustle of Beijing
Stayed 3 nights in Apr 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2024

6/10 Okay

Qian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old building
Stayed 5 nights in Jan 2024

8/10 Good

Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Bing

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk was helpful
Stayed 5 nights in Nov 2023

6/10 Okay

LIXIAN

Business traveller
Liked: Cleanliness
Disliked: Staff & service
I like the location of the property, very convenient. Decor is little old fashioned and out of date. The attitude of people working there is not great. Especially the restaurant, there’s no service unless you keep asking. Even for some thing simple as adding more drinks.
Stayed 4 nights in Oct 2023

10/10 Excellent

Dayou, Plainsboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and good services
Stayed 3 nights in Aug 2023

10/10 Excellent

wei

Stayed 2 nights in Jul 2023

4/10 Poor

Yun, Arlington

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Great hardware, terrible software. Unprofessional staff (receptionists, restaurant service staff and concierge desk) lacking training and basic courtesy for the hospitality industry.
Stayed 8 nights in Mar 2023

10/10 Excellent

Xilong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and executive.
It was impressive, will come back.
Stayed 1 night in Apr 2022

4/10 Poor

Gokul, Toronto

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was advertised as renovated, but it was quite old. The carpet was dirty and stained in spots. The tv was barely unable as it was incredibly old. The air conditioning controller was old and hard to control. The washroom was excellent. Most of the restaurants and amenities were closed. Breakfast as part of my room payment in the same wing as I was staying in was unavailable. We had to walk to the older garden wing for breakfast.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect except Checkin
Everything was perfect except the ridiculous check in. This is the first time in my life a hotel requests to block exactly double the amount on my entire stay on my credit cards!! Be reasonable my whole stay was 6K something and they blocked 12K. I know it is my bank problem that they will keep it blocked for more than a month! But what if I'm staying for more than that !
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked their mattress and pillows and loved their Buffett!
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2019

8/10 Good

Yuan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked a non-smoking room but was given a room full of smoking smell. Upon my complaint, however, I got a replacement; this time a non-smoking room. Although I am happy with the final outcome, I wish they had done right the first time.
Stayed 1 night in Nov 2019

8/10 Good

Frances

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019