2/10 Terrible
Lela, Bartlett
Travelled with family
17 Jul 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property was in a great location, right on Obilicev Venac. You could park in the Obilicev Veac parking garage and walk to the property. The rooms were updated and modern. However, there are several things that were awful for us. There is limited signage for this property as it isn't a real hotel. It is located in an apartment building where there are private apartments. The property is on the 4th floor of the building and you have to either walk up 6 flights of stairs to get there or take a 100 year old elevator that doesnt have a door. On the 2nd day of our stay, my 14-year-old daughter was using the bathroom. She flushed the toilet and walked out and about 30 seconds later, the ceiling over the toilet crashed down and water was shooting out from the pipes. This could have killed her if she was still in the bathroom! I have photos and videos of the damage. There is no maintenance person on site. There was only a receptionist, who did the best she could to call for help. My husband had to end up risking his life by pushing into the bathroom and turning off the water valve. We didn't know if there was an electricity on or not. This hotel didn't even offer a refund for our stay. They said "Oh it isn't our fault it is the building's fault." This is ridiculous. I would never stay here or at any of their sister propoerties again. They are not safe, they leave the entrance doors open for anyone to enter, and they aren't even a real hotel.
Lela
Stayed 2 nights in Jul 2024