2/10 Terrible
Aldemar
Travelled with partner
17 Aug 2024
Disliked: Staff & service, amenities
Our stay at the Belvidere Hotel was a nightmare. Upon returning from a nearby lantern festival, we found our room freezing cold with a non-functional thermostat. No staff was available after 9 PM to address these issues, leaving us stranded. The hotel's front door is left wide open all night without security, which is especially concerning given the location's dark history.
The staff's dishonesty worsened our experience. They lied about someone occupying our room, only retracting when confronted with video evidence. The owner's behavior was equally disappointing. Despite catching her son and herself in lies, she refused any refund or compensation, showing complete disregard for customer satisfaction and repeat business.
We later discovered the hotel's grim past. The adjacent area was used for public hangings, treated as festive events. Even more disturbing, the hotel's basement once hosted auctions for the execution ropes, many from innocent victims. This macabre history added to our unease.
We left without staying, feeling unsafe and uncomfortable. Despite this, management still refused to refund any of the cost of the unused booking. The Belvidere Hotel fails on every level: dysfunctional amenities, absent night staff, dishonest employees, unethical management, and a chilling historical background. The owner's unwillingness to make amends, even after their deception was exposed, indicates fundamental problems with how this establishment is run.
Aldemar
Stayed 1 night in Sep 2023
