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The Newberry Hotel Bend, Tapestry Collection by Hilton

3.5 star property
Hotel with a 24-hour fitness centre, a quick walk to Drake Park
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Newberry Hotel Bend, Tapestry Collection by Hilton

Lobby sitting area
Exterior
Lobby
Bicycling
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • Laundry
    Laundry
  • Parking available
    Parking available
  • Hot tub
    Hot tub

Explore the area

Map
300 Nw Franklin Ave, Bend, OR, 97701
  • Downtown Bend Business Association
    5 min walk
  • Tower Theater
    6 min walk
  • Drake Park
    8 min walk
  • Redmond, OR (RDM-Robert's Field)
    22 min drive

Room options

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2024
Sofa bed
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2024
Sofa bed
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2024
Sofa bed
  • 23 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2024
Separate bedroom
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2024
Sofa bed
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Bathtub (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible, Bathtub (Hearing)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2024
Sofa bed
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2024
Sofa bed
  • 23 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony

Room, 2 Queen Beds, Balcony

Room, 2 Queen Beds, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2024
  • 23 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2024
Sofa bed
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2024
Sofa bed
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds, Non Smoking

Family Suite, Multiple Beds, Non Smoking

Family Suite, Multiple Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2024
2 bedrooms
  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2024
Sofa bed
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2024
Sofa bed
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2024
Separate bedroom
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Renovated in 2024
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Hotel Peppertree Bend, BW Premier Collection
Pool
Hot tub
Breakfast included
Pet-friendly
4.5 out of 5, Wonderful, (1001)
The price is NZ$211
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Hotel Peppertree Bend, BW Premier Collection

About the area

Bend

The Newberry Hotel Bend, Tapestry Collection by Hilton puts you in the heart of Bend, within just a 10-minute stroll of Drake Park and Deschutes River. Highlights at this hotel include a restaurant, an indoor swimming pool and a 24-hour gym. .The restaurant, The Franklin, serves American cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. 2327 square feet (216 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a hot tub and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 6:00 AM and 10:00 AM. There's also the convenience of self parking. .Places within a 30-minute walk of this 3.5-property class Old Bend hotel include Old Mill District and Deschutes Brewery.

What's nearby

  • Downtown Bend Business Association - 5 min walk - 0.5 km
  • Drake Park - 8 min walk - 0.7 km
  • Old Mill District - 13 min walk - 1.1 km
  • Deschutes Brewery - 3 min drive - 1.9 km
  • Hayden Homes Amphitheater - 3 min drive - 2.2 km

Getting around

  • Sunriver Station - 22 min drive
  • Redmond, OR (RDM-Robert's Field) - 22 min drive

Restaurants

  • ‪Deschutes Brewery Bend Public House - ‬6 min walk
  • ‪McMenamins Pub at Old St Francis School - ‬5 min walk
  • ‪J Dub - ‬4 min walk
  • ‪D & D Bar & Grill - ‬4 min walk
  • ‪Wild Rose Northern Thai Eats - ‬6 min walk

About this property

The Newberry Hotel Bend, Tapestry Collection by Hilton

Hotel with a 24-hour fitness centre, a quick walk to Drake Park
As a guest of The Newberry Hotel Bend, Tapestry Collection by Hilton, you'll find an indoor pool, Access to hot tub, a 24-hour fitness centre, and complimentary bicycles. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 2327 square feet (216 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and ski storage are also featured at the business-friendly The Newberry Hotel Bend, Tapestry Collection by Hilton. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Bend hotel.

  • 1 building
  • 117 guestrooms or units
  • 4 levels
  • Conference rooms
  • 2327 sq ft of conference space
  • 216 sq. m of conference space
  • Built in 2013
  • Deli
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Corner/local shop
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Newberry Hotel Bend, Tapestry Collection by Hilton offers 117 accommodations with a safe and free newspapers. This accommodation offers separate sitting areas and includes sofa beds. Beds feature premium bedding. 55-inch LCD televisions come with cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in July 2024.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 15 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: USD 15 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Franklin

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 2,327 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Lift (112 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (89 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Fireplace in lobby
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet (varies based on length of stay)
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 20 per person
  • Self-parking fee: USD 15 per night
  • Pet fee: USD 50 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, Eurocard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Bend DoubleTree
DoubleTree Hilton Bend
DoubleTree Hilton Hotel Bend
DoubleTree by Hilton Hotel Bend
The Newberry Hotel Bend Tapestry Collection by Hilton
The Newberry Hotel Bend, Tapestry Collection by Hilton Bend
The Newberry Hotel Bend, Tapestry Collection by Hilton Hotel

Frequently asked questions

What is the cancellation policy at The Newberry Hotel Bend, Tapestry Collection by Hilton?

The Newberry Hotel Bend, Tapestry Collection by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Newberry Hotel Bend, Tapestry Collection by Hilton?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at The Newberry Hotel Bend, Tapestry Collection by Hilton on 29 Nov 2024 start from NZ$274.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Newberry Hotel Bend, Tapestry Collection by Hilton?

Yep, The Newberry Hotel Bend, Tapestry Collection by Hilton has a self car park for USD 15 per night. Onsite parking is limited.

Does The Newberry Hotel Bend, Tapestry Collection by Hilton have a pool?

The Newberry Hotel Bend, Tapestry Collection by Hilton has an indoor pool. The pool is open 8:00 AM to 10:00 PM.

What makes The Newberry Hotel Bend, Tapestry Collection by Hilton a romantic place to stay?

1 hot tub and romance packages, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Newberry Hotel Bend, Tapestry Collection by Hilton.

Is The Newberry Hotel Bend, Tapestry Collection by Hilton family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that The Newberry Hotel Bend, Tapestry Collection by Hilton is a hit with families.

Does The Newberry Hotel Bend, Tapestry Collection by Hilton serve breakfast?

Yep, cooked-to-order brekkie is available daily between 6:00 AM and 10:00 AM.

Is there a free airport shuttle available at The Newberry Hotel Bend, Tapestry Collection by Hilton?

No, The Newberry Hotel Bend, Tapestry Collection by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at The Newberry Hotel Bend, Tapestry Collection by Hilton?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Newberry Hotel Bend, Tapestry Collection by Hilton?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

The Newberry Hotel Bend, Tapestry Collection by Hilton Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 492 out of 1012 reviews" "
Rating 8 - Good. 315 out of 1012 reviews" "
Rating 6 - Okay. 120 out of 1012 reviews" "
Rating 4 - Poor. 52 out of 1012 reviews" "
Rating 2 - Terrible. 33 out of 1012 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect for walking around Bend, beds were comfortable and everything was very clean. We would definitely stay here again.
Stayed 1 night in Aug 2024

8/10 Good

Craig, Stevens point

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice breakfast options
Stayed 1 night in Jul 2024

10/10 Excellent

Akihiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to go back again
Stayed 1 night in Jul 2024

6/10 Okay

Brian

Liked: Cleanliness
Stayed 3 nights in Jul 2024

10/10 Excellent

Raquel

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent! Everything was central to food, transportation, and entertainment. Room was super clean, beds soft and the air conditioner was a huge plus. I would stay here again...
Stayed 1 night in Jul 2024

10/10 Excellent

Susan

Stayed 1 night in Jul 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff.
Stayed 1 night in Jul 2024

6/10 Okay

Ashley

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel has seen better days. The AC in our room broke, they were renovating the room above ours (and moving furniture very early in the morning) and the shower leaked all over the floor. My husband filled out a review request from Hilton and they refunded half our stay. Not sure if it's moving away from being a Hilton property, but the big sign outside said "Newberry Hotel" so it took us a minute to figure out if this was actually the correct hotel! The big D on the exit doors told us it was the DoubleTree, but otherwise it was hard to figure out! The location was great, as downtown Bend was easy to walk to, and parking was plentiful.

10/10 Excellent

Lori k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great & comfortable stay! Just wish there was a sign outside that explained why there was a different name on the building. There were ZERO signs outside that indicated the building was or previously was a Doubletree by Hilton. We drove around several times thinking we had the wrong address, not realizing they are in the works for renovating and it’s getting a new name.
Stayed 1 night in Jun 2024

6/10 Okay

Sarah

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is under construction and transitioning from a Doubletree to the Newbury Hotel. We were not made aware of this prior to booking and do not feel the rooms should be full price. Hammering and drilling started in the morning, and the hotel is a construction zone overall, including the lobby and common areas. They have a make-shift registration desk set up in a room that is difficult to find. Also, the door to our bathroom was not attached properly and scraped across the floor and could not be closed all the way.
Stayed 1 night in Jun 2024

6/10 Okay

Kate

Liked: Cleanliness
Hotel name, hotel remodeling issues
Stayed 1 night in Jun 2024

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Vernon

Travelled with family
I was told that the hotel has been in a remodel stage since October 2023 which included a name change in the past 3-4 weeks. We had a very difficult time finding the hotel Friday at 10 PM because of the name change., If we would not have had Maps on our phones, it would have been a real problem. We drove around it twice before we decided to ask, the front lobby is closed for renovation, the front desk is a make shift setup on a conference room.
Stayed 2 nights in Jun 2024

2/10 Terrible

Claud

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Hotel was going thru a rehab rooms smelled like adhesive, lobby and halls were a construction site. No lobby or dining. Breakfast was a collection of packaged items. A construction job that rented rooms. We all deserve a refund or suscount
Stayed 2 nights in Jun 2024

10/10 Excellent

Gary

Stayed 2 nights in May 2024

4/10 Poor

Terry, Newcastle

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Very meh condition but premium pricing
Lots of construction going on at the hotel, noise early in the morning. Showering with cold water or barely warm water. Ice machine on 2nd floor broken. Needed toilet paper, called the front desk and was told to go to the ground floor bathrooms and take it from there. We will not be back at this hotel.
Stayed 2 nights in May 2024

8/10 Good

Deberah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
View from room beautiful. Construction going on. I'd stay again, no problem.
Stayed 2 nights in May 2024

4/10 Poor

Karla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked stay a month in advance. At arrival found out hotel was under construction. We were “upgraded” to an unwanted room. When they were able to get us into the King room reserved, we found that we did Ted even have screens on our windows. No restrauant/breakfast available as advertised, no access to pool or gym…you had to visit a sister hotel down the road! Very disappointed that we were not notified of this situation at booking. P.S. construction started at 6am!
Stayed 2 nights in Apr 2024

4/10 Poor

Giles

Liked: Cleanliness
Disliked: Property conditions & facilities
Good location, lack of execution
Not sure what this hotel is anymore because by all indications it's not longer a "Hilton". Major construction going on everywhere and not necessarily for the best. We had lamps with no plug ins. A shower that was more like a phone booth. A TV that didn't have a guide. Two whole towels. While it may be under "renovation" it doesn't feel like it's for the best.
Stayed 1 night in May 2024

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service
Hotel under renovation. Construction noise and dirt everywhere. No maid service. Front desk personnel poorly trained. It took thirty minutes to check in because the girl couldn’t start the computer! I will never stay there again.
Stayed 4 nights in May 2024

6/10 Okay

ami

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

4/10 Poor

Kasara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Under construction
The hotel was under heavy construction (which we were not notified of ahead of time). We paid extra for a balcony room and when we arrived the window and door to the balcony were taped closed and covered with plastic because the exterior was being repainted. We requested a different room and were told there were none available. The construction was noisy and there were lots of debris in the vents and throughout. They should have shut down for the construction or at least notified guests what to expect.
Stayed 2 nights in May 2024

6/10 Okay

Deb

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beware of construction
The hotel was under heavy construction- and evidently we were some of the first guests after reopening from a total closure the days before. They didn’t seem ready to be open in any capacity. The signage to find the lobby was small and not easily visible. The room was covered in sheet rock dust, the windows were taped over blocking all views, and the air didn’t seem healthy to breathe causing severe congestion. Location was ideal, but I wouldn’t have booked our stay there if I would’ve known.
Stayed 1 night in May 2024