Ratings based on 52 Verified Reviews
Real reviews from guests who’ve stayed
3.3 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.1 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 14 Sep. 2024 on Hotels
Comment from Hotel Management
15 Sep. 2024 by General Manager, Hotel Management
Dear Sir, Namaste!!! Thank you for taking the time to provide your feedback. We appreciate your business and value your opinion. We strive to provide the best possible experience for all of our customers and would love to learn more about your experience with us. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us directly. Thank you again for choosing our service, and we hope to have the opportunity to exceed your expectations in the future. Vikas Kulshrestha
by A verified traveller
Posted 22 Aug. 2024 on Hotels
Comment from Hotel Management
30 Aug. 2024 by General Manager, Hotel Management
Dear Kulvinder, Thank you for taking the time to rate our service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & RegardsMr. Vikas KulshresthaGeneral Manager
by A verified traveller
Worst experience at royal orchid resort
Posted 1 Jun. 2024 on HotelsI had many hiccups, i ll brief them one by one. Overall experience average
Condition of resort not up to the mark
Issues
1. Checkin took more than an hour due to their inexperience to find the booking itself (inexperienced staff)
2. Downgraded my room without my knowledge as they were not having superior room available.
I got to know because superiors rooms are in different building and they alotted me room in the deluxe room building.
When asked staff had no answer to it
3. Room conditions were average, untidy furniture, fused bulbs and dirty linen.
4. No complementary dinner or anything even after they downgraded and agreed to give some complementary stuff as they cannot refund the difference amount.
5. Breakfast was average and again staff was inexperienced or rude most of the time.
6. Slow Room service, had to wait 30+ mins to get water.
Strongly advice not to book if planning to visit with family or friends.
Comment from Hotel Management
3 Jun. 2024 by General Manager, Hotel Management
Dear Yash, We're disheartened to learn about the challenges you faced during your stay and the shortcomings in service you experienced. Addressing your concerns: the delay at check-in is not typical of our standards, and we are reviewing our procedure to ensure a smoother process. The confusion regarding your room allocation is unacceptable, and we're currently implementing stringent measures to prevent such occurrences in the future. The state of your room is troubling to read, with upkeep and cleanliness being crucial aspects of guest satisfaction. We’re closely examining your feedback to improve our housekeeping standards. Moreover, the oversight regarding the compensation for the room downgrade is being addressed – we recognize the importance of honoring our commitments. We'll also provide additional training for our staff to enhance their professionalism and efficiency, ensuring that all guests are met with the level of service they deserve. We are taking your feedback on our breakfast offerings seriously and will look into diversifying and enriching our menu options. Please accept our assurance that we are dedicated to rectifying these issues and are committed to providing our guests with a pleasant experience. We hope you will consider us again, giving us the opportunity to show you the improvements made and the true standard of hospitality we aim for. Vikas Kulshrestha
by A verified traveller
Posted 17 Mar. 2024 on Expedia
Worst property …….
I book for 3 nights 3 rooms with family and we just stay one night next day check out
Reason
Room so dirty
Blanket got hair and smelly
Toilet so dirty
Staff rude
No amenities
Property around area no manage well
I have worst experience and I feel embarrassed in front of my family
If you ask for points from 0 to 10 I give zero
Even we check out 2 day early staff didn’t ask why you checkout
Because I know I can’t get refund back we pay for three night $1000
Comment from Hotel Management
2 Jan. 2025 by Area General Manager, Hotel Management
Dear Mr.Vipin, Namaste!!! We're truly sorry to hear about your less than satisfactory experience. This certainly isn't the kind of impression we want to leave on our guests. We have noted all of your issues involving cleanliness, staff behavior, and the condition of the property. This feedback will help us address and rectify these areas as we truly strive to provide a positive experience to our guests. We're also sorry to hear about the misunderstanding with the refund policy; if you'd contact us directly, we'll do our very best to resolve this in a manner that's fair to you. We truly appreciate your feedback and hope we'll have another opportunity to better serve you in the future. Warm regards,Vikas KulshresthaArea General Manager
by A verified traveller
Posted 6 Jan. 2024 on Expedia
Everything was great during the stay. Airconditioners were old and were making noise. Other than that it was a pleasant trip.
Comment from Hotel Management
2 Jan. 2025 by Area General Manager, Hotel Management
Dear Mr. Jaswanth Prasad, Namaste!!! We appreciate your valuable feedback about your recent stay with us. We're glad to know that you generally had a pleasant trip. However, it's regrettable to hear about the inconvenience caused by the noisy air conditioners. We understand that maintaining a peaceful environment is crucial for a comfortable stay. Please know, your comment has been taken into serious consideration and has been shared with our maintenance team for immediate action. We're constantly striving for improvements and your feedback greatly aids us in that endeavor. We hope to welcome you back for a superior experience in the future. Warm regards,Vikas KulshresthaArea General Manager
by A verified traveller
Posted 25 Oct. 2023 on Expedia
not customer friendly
by A verified traveller
Posted 13 Aug. 2023 on Expedia
Comment from Hotel Management
14 Aug. 2023 by Royal Orchid Resort & Convention Centre, Hotel Management
Dear Mam/Sir,Namaste!!!At Royal Orchid Resort & Convention Centre, Bangalore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Royal Orchid Resort & Convention Centre, Bangalore.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,Vikas KulshresthaArea General Manage
by A verified traveller
Posted 23 May 2022 on Expedia
Rooms were not clean, bedsheets were dirty, had to call room service to change. The glasses and water bottles in the room were not clean. Overall upkeep of the room was not up to a standard for it to be called a three star hotel.
by A verified traveller
Posted 16 Oct. 2021 on Hotels
The hotel rooms & services were amazing .
We loved it!!
Comment from Hotel Management
19 Nov. 2021 by Balwant, Hotel Management
Dear Mr. Manoj,
It was a pleasure having you stay with us at royal orchid resort & convention Centre, Bangalore.
We thank you for sparing your valuable time to evaluate our product and services.
We are happy to learn from your ratings that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were up to your satisfaction. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you,
Kind Regards, Balwant Dhami Front Office Manager
by A verified traveller
Posted 14 Mar. 2021 on Expedia
Comment from Hotel Management
26 Jun. 2023 by Royal Orchid Resort & Convention Centre, Hotel Management
Thank you for the 4 star rating & your valuable feedback. It was a pleasure to have you. We hope to see you again.