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PHÖNIX Hotel

4.0 star property
Hotel in Bergneustadt with full-service spa and free valet parking

Photo gallery for PHÖNIX Hotel

Reception
In-room safe, desk, laptop workspace, soundproofing
Exercise/lap pool
Front of property
Comfort Double Room, Park View | City view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Bar
  • Pool
  • Spa
  • 24/7 front desk
  • Parking included
The current price is NZ$249
includes taxes & fees
7 Apr - 8 Apr

Explore the area

Map
Am Räschen 2, Bergneustadt, 51702
  • Aggertalsperre
    ‪7 min drive‬
  • Monte Mare Reichshof-Eckenhagen
    ‪10 min drive‬
  • Eckenhagen Monkey and Bird Park
    ‪10 min drive‬
  • Cologne (CGN-Cologne - Bonn)
    ‪52 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
Satellite channels
  • 17.0 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Double Room, Park View

Comfort Double Room, Park View

Comfort Double Room, Park View

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
Satellite channels
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
Satellite channels
  • 23.1 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
Satellite channels
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, soundproofing

Standard Double Room

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
Satellite channels
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, Park View

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room, Park View

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
Satellite channels
  • Park view
  • Sleeps 3
  • 1 King Bed

About the area

Bergneustadt

At PHÖNIX Hotel you'll be steps from Bergisches Land Nature Park and 2 km (1.3 mi) from Aggertalsperre. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include hot stone massages, facials and mani/pedis. The restaurant, Panorama Restaurant, serves Regional cuisine and is open for lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and sauna as well as access to a playground. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4-property class Bergneustadt hotel include Gumbala Water Park and Lieberhausen Church.

What's nearby

  • Aggertalsperre - 7 min drive - 2.6 km
  • Gumbala Water Park - 8 min drive - 7.5 km
  • Monte Mare Reichshof-Eckenhagen - 10 min drive - 8.1 km
  • Eckenhagen Monkey and Bird Park - 10 min drive - 7.7 km
  • Biggetalsperre - 29 min drive - 27.9 km

Getting around

  • Gummersbach Station - 16 min drive
  • Cologne - Bonn Airport (CGN) - 52 min drive

Restaurants

  • ‪SinThorn - ‬3 min drive
  • ‪Gaststätte Rustica - ‬19 min walk
  • ‪Chilis Imbiss - ‬15 min walk
  • ‪China Restaurant Drachenpalast - ‬15 min walk
  • ‪Clarenbach`s Cafe - ‬11 min walk

About this property

PHÖNIX Hotel

Hotel in Bergneustadt with full-service spa and free valet parking
PHÖNIX Hotel offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A fitness centre, spa services, and a terrace are also featured at the business-friendly PHÖNIX Hotel. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Bergneustadt hotel.

  • 58 guestrooms or units
  • Conference rooms
  • Deli
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
PHÖNIX Hotel offers 58 accommodations with laptop-compatible safes and complimentary bathrobes. This accommodation offers separate sitting areas and includes desks. 20-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body treatments and manicures and pedicures.

Languages

English, German, Polish, Russian, Turkish

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4.3 out of 5, Excellent, 63 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Panorama Restaurant

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for EUR 15.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

PHÖNIX Hotel Bergneustadt
PHÖNIX Bergneustadt
PHÖNIX Hotel Hotel
PHÖNIX Hotel Bergneustadt
PHÖNIX Hotel Hotel Bergneustadt

Frequently asked questions

What is the cancellation policy at PHÖNIX Hotel?

PHÖNIX Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at PHÖNIX Hotel?

As of 26 Mar 2025, prices found for a 1-night stay for 2 adults at PHÖNIX Hotel on 7 Apr 2025 start from NZ$249.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at PHÖNIX Hotel?

Yep, PHÖNIX Hotel has a free self car park and free valet parking.

Are there any beaches close to PHÖNIX Hotel?

The closest beach to PHÖNIX Hotel is Strandbad Waldenburg (20 km).

Is there a spa on site at PHÖNIX Hotel?

Yep, there is an onsite spa at PHÖNIX Hotel. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does PHÖNIX Hotel have a pool?

PHÖNIX Hotel has an indoor pool.

Is there a free airport shuttle available at PHÖNIX Hotel?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at PHÖNIX Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves Regional cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at PHÖNIX Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at PHÖNIX Hotel?

Furry friends are welcome at PHÖNIX Hotel, with food and water bowls on offer.

PHÖNIX Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 56 out of 132 reviews
Rating 8 - Good. 60 out of 132 reviews
Rating 6 - Okay. 11 out of 132 reviews
Rating 4 - Poor. 3 out of 132 reviews
Rating 2 - Terrible. 2 out of 132 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good reliable hotel on a hill. Not convenient without driving
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Stayed 2 nights in Jan 2023

10/10 Excellent

Rue

Stayed 1 night in Mar 2020

6/10 Okay

Florian

Travelled with family
Liked: Cleanliness
Didn't luje the roon assifned, evej if ir was booked it 3 months ago! It was a room adjusted to the needs of a physically challenged person and i know fron our own experience what that looks like. But it was my wife's and my anniversary trip and it was at least depressing... The view was towards some interior backyard, on the ground level. Nothing memorable about it.
Stayed 4 nights in Aug 2019

8/10 Good

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful staff,clean and friendly hotel
Stayed 4 nights in May 2018

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views from the room and restaurant. Staff very friendly and check in was quick and easy.
Stayed 1 night in May 2018

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Sehr nettes und angenehmes Personal Sehr gutes Preis- Leistungsverhältnis Und Frühstücksbüffet Das Zimmer ist ein wenig in die Jahre gekommen aber sauber Leider konnte ich aufgrund der persönlichen Umstände Saun- & Schwimmbad nicht nutzen. Öffnungszeiten bis 22:30 wären toll gewesen
Stayed 1 night in Dec 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Adolf

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles okay
Stayed 1 night in Nov 2024

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gerne wieder
Gute, viele Parkmöglichkeiten. Schöner Wellnessbereich. Schönes großes Doppelzimmer. Frische Brötchen vom Bäcker.
Stayed 1 night in Oct 2024

8/10 Good

Bernd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Hildegard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Hans walter

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Elmar

Stayed 2 nights in Aug 2024

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Wochenende war ganz Wundervoll
Stayed 2 nights in Jul 2024

8/10 Good

René

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Kai

Stayed 1 night in Jul 2024

8/10 Good

Karl-Heinz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angenehmer Aufenthalt, freundliches Personal, kleinere Optimierungen im Saunabereich möglich
Stayed 2 nights in Jun 2024

6/10 Okay

Christopher von

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Für eine Nacht reicht's, aber weder ist der Raum klimatisiert, noch sind die Betten wirklich Kingsize - es sind halt zwei Matratzen mit Lücke. Das Personal hat die Rezeption nicht im Blick, es gibt auch keine Klingel - Wartezeiten vorprogrammiert. Es gibt keine Jalousien, im Sommer wird's also um 4:30 Uhr hell im Raum - geht absolut gar nicht, wenn man nicht dran gewöhnt ist. Man hört die Straße trotz geschlossenen Fenstern, generell ist das Zimmer sehr hellhörig gewesen. Dafür 25€ für eine Nacht für einen Hund finde ich unverschämt.
Stayed 1 night in Jun 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne Umgebung, ruhig gelegen, tolle Zimmer, sehr freundliches Personal, tolles Frühstück - nur zu empfehlen 👍
Stayed 1 night in May 2024

8/10 Good

Jochen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Großes, sauberes Zimmer / Badezimmer. Kostenlose Nutzung des Wellnessbereichs (Sauna / Pool). Sehr gutes Frühstück. Kostenlose Parkplätze.
Stayed 1 night in Apr 2024

6/10 Okay

Martin

Stayed 3 nights in Mar 2024

8/10 Good

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024