4/10 Poor
Serhan
Travelled with family
28 Oct 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay
I rarely leave reviews, but I felt compelled to share my experience after my recent stay at this hotel. Upon arrival, I was disappointed to see a staff member in a grey waistcoat who, despite clearly noticing us, chose to ignore us entirely. Fortunately, the reception staff were much more welcomingāfriendly, helpful, and ready to answer any questions we had.
During our stay, one standout team member was the gentleman at the bar from Tunisia. He was absolutely outstandingāgoing above and beyond to be helpful, attentive, and kind to my family. His warmth and professionalism genuinely made a positive impact on our stay.
However, I have to mention that the condition of the rooms left much to be desired. They are extremely outdated and in serious need of a complete makeover. Additionally, there was an unsightly stain on the toilet when we arrived, which didnāt set a great tone for cleanliness. We were surprised to find that the shower gel wasnāt refilled at all during our three-day stay. Despite my requests, we had to purchase our own as it never got topped up.
All in all, while there were a few bright spots, the overall experience didnāt meet my expectations. Regrettably, I wonāt be returning. I hope the management considers updating the facilities and paying more attention to detail for the comfort of future guests.
Serhan
Stayed 3 nights in Oct 2024