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Château Les Carrasses

4.0 star property
Family-friendly castle with rooftop terrace and seasonal outdoor pool
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Château Les Carrasses

Seasonal outdoor pool, pool umbrellas, pool loungers
Exterior
Les Studios du Château
L'Ecurie
La Grange | Private kitchenette

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Laundry
    Laundry
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included
  • Pet-friendly
    Pet-friendly

Explore the area

Map
Route de Capestang, (D37), Capestang, Herault, 34310
  • Canal du Midi
    4 min drive
  • Beziers Cathedral
    22 min drive
  • Les Halles de Narbonne
    25 min drive
  • Béziers (BZR-Cap d'Agde)
    50 min drive

Room options

View all photos for La Mansarde

La Mansarde

La Mansarde

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
TV
Separate bedroom
Designer toiletries
  • 59.5 sq m
  • Vineyard view
  • Sleeps 4
  • 1 Queen Bed

View all photos for La Maison des Vendangeurs

La Maison des Vendangeurs | Private kitchen

La Maison des Vendangeurs

Highlights

Terrace
Air conditioning
Free cots/infant beds
TV
2 bedrooms
Separate bath and shower
Designer toiletries
Private bathroom
  • 76 sq m
  • Resort view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for La Maison du Jardinier

La Maison du Jardinier | Terrace/patio

La Maison du Jardinier

Highlights

Private pool
Air conditioning
Free cots/infant beds
TV
2 bedrooms
Separate bath and shower
Designer toiletries
Private bathroom
  • 56 sq m
  • Vineyard view
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Les Maisons de la Cave

Les Maisons de la Cave | Living area

Les Maisons de la Cave

Highlights

Private pool
Air conditioning
Free cots/infant beds
TV
3 bedrooms
Separate bath and shower
Designer toiletries
Private bathroom
  • 149 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Large Single Bed

View all photos for La Grange

La Grange | Private pool

La Grange

Highlights

Private pool
Air conditioning
Free cots/infant beds
TV
2 bedrooms
Separate bath and shower
Designer toiletries
Private bathroom
  • 79 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for L'Ecurie

L'Ecurie

L'Ecurie

Highlights

Patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
TV
3 bedrooms
Separate bath and shower
  • 129 sq m
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds

View all photos for Le Grand Salon

Le Grand Salon | Living area

Le Grand Salon

Highlights

Air conditioning
Free cots/infant beds
TV
2 bedrooms
Separate bath and shower
Designer toiletries
Private bathroom
Hairdryer
  • 129 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds and 1 Queen Bed

View all photos for Le Parc Belle vue

Le Parc Belle vue

Le Parc Belle vue

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
TV
  • 61 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Les Combles

Les Combles

Les Combles

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
TV
  • 83 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Les Studios du Château

Les Studios du Château

Les Studios du Château

Highlights

Air conditioning
Free cots/infant beds
TV
Designer toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Les Studios du Château avec Balcon ou Terrasse

Les Studios du Château avec Balcon ou Terrasse | Living area

Les Studios du Château avec Balcon ou Terrasse

Highlights

Terrace
Air conditioning
Free cots/infant beds
TV
Designer toiletries
Hairdryer
Bathrobes
Private bathroom
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for L'Oliveraie

L'Oliveraie | Private kitchen

L'Oliveraie

Highlights

Separate dining area
Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • 93 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Les Ateliers

Les Ateliers

Les Ateliers

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
TV
  • 79 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for La Masion du Regisseur

La Masion du Regisseur

La Masion du Regisseur

Highlights

Terrace
Air conditioning
Free cots/infant beds
TV
3 bedrooms
Separate bath and shower
Designer toiletries
Private bathroom
  • 116 sq m
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds

View all photos for La Maison du Vigneron

La Maison du Vigneron | Private pool

La Maison du Vigneron

Highlights

Separate dining area
Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
Kitchen
Dishwasher
TV
  • 114 sq m
  • Resort view
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds

View all photos for La Maison du Marechal-Ferrant

La Maison du Marechal-Ferrant

La Maison du Marechal-Ferrant

Highlights

Patio
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Free cots/infant beds
Kitchen
Fridge
  • 122 sq m
  • Sleeps 6
  • 3 Queen Beds

View all photos for La Chambre du Chateau

La Chambre du Chateau

La Chambre du Chateau

Highlights

Air conditioning
Free cots/infant beds
TV
Separate bath and shower
Designer toiletries
Bathrobes
Hairdryer
Private bathroom
  • 43 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Les Forges

Les Forges

Les Forges

Highlights

Separate dining area
Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • 109 sq m
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds

Similar properties

Exterior
Hôtel La Prison
Pool
Pet-friendly
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (120)
The price is NZ$157
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Hôtel La Prison

About the area

Capestang

A family-friendly stay in Capestang awaits you at Château Les Carrasses. You'll be 18.9 km (11.8 mi) from The Nine Locks of Fonseranes and 19.4 km (12.1 mi) from Beziers Cathedral. Highlights at this Belle Époque castle include a restaurant, free self-parking and a poolside bar. .The bistro, Le Restaurant, serves local cuisine. At the castle's own lounge bar, you can stop for a drink. Enjoy the kids' club, seasonal outdoor swimming pool and pool loungers as well as access to free bike hire. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning continental breakfast is served between 8:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .With a stay at this 4-property class Capestang castle, you'll be 22.2 km (13.8 mi) from Les Halles de Narbonne.
View more Castles in CapestangOpens in a new window

What's nearby

  • Canal du Midi - 4 min drive
  • The Nine Locks of Fonseranes - 22 min drive
  • Beziers Cathedral - 22 min drive
  • Narbonne Cathedral - 25 min drive
  • Les Halles de Narbonne - 25 min drive

Getting around

  • Colombiers Nissan Station - 17 min drive
  • Béziers (BZR-Cap d'Agde) - 49 min drive

Restaurants

  • ‪Le Caveau de la Place - ‬7 min drive
  • ‪Restaurant le Terminus - ‬12 min drive
  • ‪Café de la Grille - ‬7 min drive
  • ‪Le Terminus - ‬10 min drive
  • ‪Auberge de la Croisade - ‬14 min drive

About this property

Château Les Carrasses

Family-friendly castle with rooftop terrace and seasonal outdoor pool
Château Les Carrasses offers its guests a seasonal outdoor pool and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and 4 meeting rooms. Event space at this castle measures 2153 square feet (200 square metres) and includes conference space. A rooftop terrace, a library, and barbecue grills are also featured at the family-friendly Château Les Carrasses. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4-star Capestang castle is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 2153 sq ft of conference space
  • 200 sq. m of conference space
  • Built in 1890
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Château Les Carrasses offers 30 air-conditioned accommodations with espresso makers and complimentary bottles of water. Guests can surf the web using complimentary wireless Internet access. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: EUR 22 for adults and EUR 14 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Le Restaurant

Family friendly

  • Children's club (surcharge)
  • In-room babysitting
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,153 square feet of conference space
  • 4 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vineyard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Raised toilet seat
  • Upper floors accessible by stairs only

More

  • 1 building
  • Banquet hall
  • Belle Époque architecture
  • Built in 1890
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning

Policies

Check-in

Check-in start time: 5:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property is closed between 2 January and 23 February.

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 18 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 140 per week.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.40 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 22 for adults and from EUR 14 for children
  • Airport shuttle fee: EUR 80 per vehicle (one-way)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: EUR 140 per week

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.

Property is also known as

Carrasses
Château Carrasses
Château Carrasses Capestang
Château Carrasses Hotel
Château Carrasses Hotel Capestang
Château Les Carrasses Castle
Château Les Carrasses Capestang
Château Les Carrasses Castle Capestang

Frequently asked questions

Is parking available at Château Les Carrasses?

Yep, Château Les Carrasses has a free self car park.

How much does it cost to stay at Château Les Carrasses?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Château Les Carrasses on 6 Dec 2024 start from NZ$382.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Château Les Carrasses have a pool?

Château Les Carrasses has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from April to October.

Is Château Les Carrasses family-friendly?

You bet! With amenities such as a children's club and babysitting services, as well as childcare services in the guestrooms, it's no surprise that Château Les Carrasses is a hit with families.

Does Château Les Carrasses serve breakfast?

Yep, continental brekkie is served daily between 8:00 AM and 10:00 AM.

Is there a free airport shuttle available at Château Les Carrasses?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Château Les Carrasses?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Château Les Carrasses?

Check-in begins at 5:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Château Les Carrasses?

Cats and dogs are welcome at Château Les Carrasses, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 8 kg per pet.

Château Les Carrasses Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 23 out of 26 reviews" "
Rating 8 - Good. 2 out of 26 reviews" "
Rating 6 - Okay. 0 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Stayed 1 night in Jun 2024

10/10 Excellent

MRS S E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Stayed 1 night in May 2023

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Magnificent setting. Picture perfect lpool.
Stayed 1 night in Jun 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Absolutely incredible place. My partner & I got engaged on the morning of our stay and the chateau couldn’t have been more perfect. We didn’t inform the hotel about the special occasion, but the service was excellent, the atmosphere fantastic and location/facilities brilliant. Despite being a luxurious setting, it didn’t feel pretentious. It felt homely & welcoming - straight from the off. The location is beautiful, lovely views from the main chateau/pool & surrounded in vineyards. The staff were all very helpful & attentive throughout our stay - and the quality of the restaurant/bar was top notch too. Although we went as a couple, it was clearly also very well set up for families as well. We were really impressed with the activities offer (cycling, swimming, tennis, volley ball, bbq pit, kids area etc). We 100% will be returning. I can’t recommend the chateau enough. They made a very special trip away absolutely perfect.
Stayed 1 night in Sep 2020

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short trip mixed in with business meetings elsewhere

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Visit
Found by accident, an AWESOME experience. A quaint village within a 5 minute drive or 15 minutes by bike (that you can use for Free!). They really thought of everything, we will return.

10/10 Excellent

Andrew, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous chateau in gorgeous setting
Set well off the beaten track surrounded by vineyards this beautiful chateau has been renovated to the highest standard and offers sumptuous accommodation. The staff are very attentive and courteous and the food excellent. Lovely grounds, delightful terrace and an infinity pool........oh and the price wasn't too bad either!

10/10 Excellent

Douglas, Raleigh,NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Chateau Experience
Granted there isn't much nightlife around the area though this is a nice respite from the go-go of the cities. My wife made me promise to take her back. Nice facility with great views from our room. Study directions and google map before driving. There was a wedding there that Saturday night which gave us lots of entertainment. We sat on our small terrace and watched the wedding below us. Very, very nice experience.

10/10 Excellent

A Knight, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything Stunning!!!
From arrival and greeting from manager with personal escorting to room which was very special, including the unusual turret shower. The food and service in the restaurant was of high quality. Would have loved to stay longer to enjoy all on offer but only discovered the day before having to fly home. Will definitely return for a longer visit.

10/10 Excellent

Robert, St Helena, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chateau les Carrasses
The Chateau lies gently uphill from the town center, and is a mid 19th century building beautifully restored and expanded on the the premises, which are surround by vineyards. Beautiful, calm, and beautifully cared for, our visit exceeded our expectations. The staff was knowlegable, spoke good English, and catered to our every need. Dinner at their restaurant was wonderful - and we enjoyed a wine tasting prior to dinner, one of a planned series of events to make the chateau a center of both local and visitor interest. Our room was beautiful, with a wonderful view of the vineyards. Great room, with a great bed and bath. Outstanding place for that romantic get away or week long stay to relax.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Pierre-Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Presque parfait
Superbe cadre : un chateau au milieu des vignes. Tres bien rénové. Une mention spéciale pour la piscine a débordement avec la vue sur l'arrière-pays Minervois. Personnel tres serviable aussi. Juste une nuance sur la restauration : ayant réservé au dernier moment aucune place au restaurant pendant nos 2 jours sur place (bon ...ok) mais surtout aucune solution proposée pour un snack a la piscine malgré notre demande ... obligé de prendre la voiture pour aller au village se chercher a manger (pas digne d'un 4 etoiles)
Stayed 2 nights in May 2022

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une belle découverte
Séjour à deux pour une nuit dans cette belle demeure parfaitement rénovée au milieu du vignoble. Accueil chaleureux et parfait, belle table.
Stayed 1 night in Nov 2021

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lieu magique
Très bel endroit hors du temps. Un environnement charmeur et reposant. Accueil sympathique et chaleureux. Tout est fait pour passer un bon séjour.
Stayed 1 night in Nov 2021

10/10 Excellent

Frederic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

BROSSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent lieu avec un personnel à l'écoute. L'équipe en cuisine fait un travail exceptionnel à un tarif très avantageux. Le cadre est idyllique, magnifiques lieu de repos .
Stayed 2 nights in Jun 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Michael
Fantastisk miljö med boende mitt i en vingård. Suverän service med vänligt och ödmjukt mottagande. Menyn håller högsta klass. Jag kan verkligen rekommendera slottet för en romantisk helg.
Stayed 1 night in Jun 2019

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vackert och trevligt
Mycket trevlig bemötande, värdinna ringde och förklarade väggen. Restaurangen är stängt på tisdagarna, men vi fick en flaska vin som tröst och den var väldigt bra. Frukost var mycket god och utbud precis lagom. Mycket vacker ställe där man skulle vilja vara längre än endast en natt.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un super séjour
Un superbe séjour pour la Saint Valentin. Le cadre est magnifique, en hors saison l'hôtel est très calme et le personnel au petits soins. Le restaurant de l'hôtel est également excellent avec un chef très sympathique ! En plus nous avons eu la chance d'être surclassé, une très bonne expérience =)

10/10 Excellent

Dominique, Suisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confort et calme
Accueil parfait,personnels agréable,super séjour, à bientôt j espère !

4/10 Poor

CP, Denmark

Disliked: Cleanliness
Meget smukt område. Lidt mangelfuld morgenmad men ellers god service af alle medarbejdere. Blev solgt os som et hotel men der var ikke daglig rengøring på værelser.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort