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Occidental Bilbao

4.0 star property
Hotel with a full-service spa, near Guggenheim Museum Bilbao

Photo gallery for Occidental Bilbao

Seasonal outdoor pool
Reception
Meeting facility
Bar (on property)
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Bar
  • Gym
  • Room service
  • Parking available
The current price is NZ$114
includes taxes & fees
23 Mar - 24 Mar

Explore the area

Map
Av Zumalacarregui, 40, Bilbao, Vizcaya, 48006
  • Plaza Miguel de Unamuno
    ‪13 min walk‬
  • Plaza Nueva
    ‪14 min walk‬
  • Santiago Cathedral
    ‪16 min walk‬
  • Bilbao (BIO)
    ‪12 min drive‬

Room options

View all photos for Family Room (2x2 Family Plan)

Minibar, in-room safe, desk, laptop workspace

Family Room (2x2 Family Plan)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room

Minibar, in-room safe, desk, laptop workspace

Family Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (with extra bed)

Minibar, in-room safe, desk, laptop workspace

Superior Room (with extra bed)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Minibar, in-room safe, desk, laptop workspace

Family Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

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  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (1002)
The price is NZ$175
for 1 room
includes taxes & fees
19 Mar - 20 Mar
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About the area

Bilbao

At Occidental Bilbao you'll be 2.8 km (1.7 mi) from Guggenheim Museum Bilbao and 3.5 km (2.2 mi) from San Mames Stadium. Highlights at this hotel include a full-service spa, a restaurant and a bar/lounge. .A day of pampering can include massages and aromatherapy along with access to the sauna. The restaurant, The Kitchen, serves Mediterranean cuisine. Enjoy the gym and seasonal outdoor swimming pool. 11119 square feet (1033 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 7:30 AM and 10:30 AM. There's also self parking, along with the convenience of car rentals on site. .Attractions within a 20-minute drive of this 4-property class Begoña hotel include Bay of Biscay and Port of Bilbao.

What's nearby

  • Plaza Nueva - 14 min walk - 1.2 km
  • Ribera Market - 17 min walk - 1.5 km
  • Plaza Moyua - 5 min drive - 4.1 km
  • Guggenheim Museum Bilbao - 6 min drive - 3.5 km
  • San Mames Stadium - 7 min drive - 5.4 km

Getting around

  • Santutxu Station - 7 min walk
  • Bidebieta-Basauri Station - 9 min drive
  • Bilbao (BIO) - 12 min drive

Restaurants

  • ‪La Casa del Yogur - ‬8 min walk
  • ‪Auzoa - ‬8 min walk
  • ‪Errondaberri - ‬5 min walk
  • ‪Cafetería el Sauce - ‬5 min walk
  • ‪Zarata Jazz - ‬9 min walk

About this property

Occidental Bilbao

Hotel with a full-service spa, near Guggenheim Museum Bilbao
Occidental Bilbao offers its guests a full-service spa, a fitness centre, and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 11119 square feet (1033 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Occidental Bilbao. For a fee, parking is available.

This 4-star Bilbao hotel is smoke free.

  • 1 building
  • 200 guestrooms or units
  • 8 levels
  • Conference rooms
  • 11119 sq ft of conference space
  • 1033 sq. m of conference space
  • Built in 1967
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Occidental Bilbao offers 200 accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 18 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Kitchen

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11,119 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 August to 22 August:
  • Spa

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Self-parking fee: EUR 20 per day
  • Spa fee: EUR 20 per day
  • Facilities fee: EUR 20 per person, per day and includes use of: fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

Property Registration Number B07548696

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Bilbao Holiday Inn
Occidental Bilbao Hotel
Holiday Inn Hotel Bilbao
Holiday Inn Bilbao Hotel
Occidental Bilbao Hotel
Occidental Bilbao Bilbao
Occidental Bilbao Hotel Bilbao

Frequently asked questions

What is the cancellation policy at Occidental Bilbao?

Occidental Bilbao offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Occidental Bilbao?

As of 5 Mar 2025, prices found for a 1-night stay for 2 adults at Occidental Bilbao on 23 Mar 2025 start from NZ$114.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Occidental Bilbao?

Yep, Occidental Bilbao has a self car park for EUR 20 per day.

Are there any beaches close to Occidental Bilbao?

The closest beach to Occidental Bilbao is Playa de las Arenas (11.4 km).

Is there a spa on site at Occidental Bilbao?

Yep, there is an onsite spa at Occidental Bilbao. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Occidental Bilbao have a pool?

Occidental Bilbao has a seasonal outdoor pool. The pool is open 9:00 AM to 8:00 PM (Seasonal outdoor pool open from June to September).

Does Occidental Bilbao serve breakfast?

You bet, buffet breakfast is offered daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Occidental Bilbao?

No, Occidental Bilbao does not offer an airport shuttle service.

Is there a bar or restaurant at Occidental Bilbao?

Yep, they've got a lounge bar and an onsite restaurant that serves Mediterranean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Occidental Bilbao?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Occidental Bilbao?

No, only service animals are allowed.

Occidental Bilbao Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 259 out of 589 reviews
Rating 8 - Good. 225 out of 589 reviews
Rating 6 - Okay. 72 out of 589 reviews
Rating 4 - Poor. 18 out of 589 reviews
Rating 2 - Terrible. 15 out of 589 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Great stay, staff very friendly, room a decent size and good location. Use of the gym and pool is an extra charge which I hadn’t realised when booking
Stayed 1 night in Nov 2024

8/10 Good

Marian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came saturday instead of wednesday. Check-inn went fast, frontdesk employee was very kind and helped with getting a taxi.
Stayed 7 nights in Oct 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure undergroung parking eas excellent. This has 2 entrances - avoid the one that is accessed from small back streets as it was an unnearving drive to get to.
Stayed 4 nights in Sep 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent
Stayed 3 nights in Sep 2024

10/10 Excellent

John

Stayed 3 nights in Aug 2024

10/10 Excellent

Deborah

Stayed 1 night in Aug 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Ciaran

Stayed 1 night in Jun 2024

4/10 Poor

Michel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Everything has hidden fees, the pool, gym, parking, etc. There is an extra for everything and anything ! The site says they speak english and french, they do not speak French and hardly speak English. All the hidden fees start a 20 euros and more ! The rooms are very pricy and are very small. Never again will I go to Occidental Bilbao…
Stayed 7 nights in May 2024

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little out of town and on a relatively steep hill. However, there is a metro station only 200m away which gives easy access to the city. Next to a main road and so there was regular road noise at night. The pool was shut. Staff were efficient and friendly. The room was spacious and clean. A large sitting area on the ground floor to enjoy a drink from the bar.
Stayed 2 nights in May 2024

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Good location, nice hotel
Stayed 2 nights in May 2024

10/10 Excellent

Raisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel, moderno confortable para ir en familia, desayunos opcionales, hotel lujoso
Stayed 3 nights in May 2024

6/10 Okay

Graham

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Business Trip
Hotel was good, clean, nice bar and restaurant, the only down side to the hotel was very poor Wifi connection, this kept tripping out which was very annoying
Stayed 2 nights in Apr 2024

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Very clean and modern everywhere in the hotel and rooms. Breakfast was great quality and value for money. Staff extremely friendly. Location is a little further out of the old town that we would have liked but there is a metro station very near and the walk is only 30 mins. To use the spa is extra, but all the info was very clear when we booked. I would recommend and stay again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Pavla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Pavla

Stayed 1 night in Apr 2024

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

6/10 Okay

Jody

Travelled with family
Liked: Cleanliness
Occidental Bilbao
The hotel is clean and functional, within a 15 minute walk of the old town. The area around the hotel is quite run down, there’s a metro stop about mins walk away. Rooms are small but the en suites are good. Gym and spa are not part of the hotel but in a separate part of the basement, hotel guests must pay extra to use them each time they visit.
Stayed 3 nights in Mar 2024

6/10 Okay

Andre

Liked: Cleanliness, staff & service, room comfort
Nice enough hotel but the experience isn’t as described on hotels.com. The main appeal for my stay when booking was the gym/ pool which were key filters in my search. However I was extremely disappointed when advised at check in that a €20 fee per day was required to access the facils. Further it was mandatory to wear a swim cap and flip flops which would have incurred an additional unplanned expense. Additionally, the wifi access was sporadic and overly complicated to access. The receptionist kindly tried to assist with one of my devices but was flummoxed and was unsuccessful in connecting it to the wifi. The location was good for me and I really enjoyed bubbling around the nearby Santuxtu and Begoña neighbourhoods with the Guggenheim and Old Town also within pleasant walking distance. Nice staff and nicely appointed but disappointed by the inaccurate listing on Hotels.com.
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice hotel. Would stay there again!
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Occidental earlier as well and really liked the service and room. Would definitely stay there again.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very comfortable hotel. We.will be staying there again after we visit other stops in Spain, before we fly home from the airport in Bilbao.
Stayed 2 nights in Feb 2024

8/10 Good

Adam

Stayed 3 nights in Oct 2023