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Hilton Birmingham Metropole

4.0 star property
Family-friendly Birmingham hotel in Marston Green with 2 restaurants
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hilton Birmingham Metropole

Indoor pool
2 bars/lounges
Reception
Exterior
Hypo-allergenic bedding, in-room safe, individually decorated, desk

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Pool
  • Parking available
  • Bar
  • Gym
  • Breakfast available
The price is NZ$237
includes taxes & fees
7 Feb - 8 Feb

Explore the area

Map
National Exhibition Centre, Birmingham, England, B40 1PP
  • Pendigo Lake
    ‪3 min walk‬
  • National Exhibition Centre
    ‪8 min walk‬
  • Resorts World Arena
    ‪8 min walk‬
  • Birmingham (BHX)
    ‪7 min drive‬

Room options

View all photos for Deluxe Penthouse

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Penthouse

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
  • 93 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Electric kettle
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Dinner By The Water Stay)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 King Bed (Dinner By The Water Stay)

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Electric kettle
  • Sleeps 2
  • 1 King Bed

Twin Room, 2 Single Beds

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Electric kettle
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Suite, 1 King Bed

Highlights

Separate sitting area
Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 King Bed

Highlights

Separate sitting area
Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Parking)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Room, 1 King Bed (Parking)

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Double Beds

Twin Room, 2 Double Beds

Twin Room, 2 Double Beds

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Electric kettle
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (New Year Gala)

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Room, 1 King Bed (New Year Gala)

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed (Family)

Executive Room, 1 King Bed (Family)

Executive Room, 1 King Bed (Family)

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive Room, 1 King Bed

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Living area

Family Room, 1 King Bed

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Electric kettle
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner

Executive lounge

Suite, 1 King Bed, Corner

Highlights

Individually decorated
Connecting rooms available
Executive Lounge
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Business Lounge Access

Junior Suite, 1 King Bed, Business Lounge Access | Living area

Junior Suite, 1 King Bed, Business Lounge Access

Highlights

Individually decorated
Connecting rooms available
Executive Lounge
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Single Room, 1 Double Bed

Single Room, 1 Double Bed

Single Room, 1 Double Bed

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Electric kettle
  • 14 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Electric kettle
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Moxy Birmingham NEC

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (627)
The price is NZ$246
for 1 room
includes taxes & fees
13 Feb - 14 Feb
Moxy Birmingham NEC

About the area

Birmingham

A family-friendly stay in Birmingham awaits you at Hilton Birmingham Metropole. Within just a 10-minute stroll, you'll find National Exhibition Centre and The Bear Grylls Adventure. Highlights at this hotel include 2 restaurants, 2 bars/lounges and an indoor swimming pool. .Enjoy the 24-hour gym, Hot tub, sauna and kids' swimming pool. 59998 square feet (5574 square metres) of event facilities include 31 meeting rooms and conference space. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Sights within a 20-minute drive of this 4-property class Marston Green hotel include Resorts World Birmingham and Bullring & Grand Central.

What's nearby

  • National Exhibition Centre - 8 min walk
  • Resorts World Arena - 8 min walk
  • The Bear Grylls Adventure - 8 min walk
  • The Vox Conference Centre - 10 min walk
  • Resorts World Birmingham - 10 min walk

Getting around

  • Air Rail Link Tram Stop - 5 min drive
  • Solihull Hampton-in-Arden Station - 6 min drive
  • Birmingham Airport (BHX) - 7 min drive

Restaurants

  • ‪Caffè Nero - ‬4 min drive
  • ‪Subway - ‬7 min walk
  • ‪Food & Bar Hall 3 NEC - ‬13 min walk
  • ‪PizzaExpress - ‬10 min walk
  • ‪Gild Lobby Bar & Lounge - ‬1 min walk

About this property

Hilton Birmingham Metropole

Family-friendly Birmingham hotel in Marston Green with 2 restaurants
Hilton Birmingham Metropole offers its guests a kids' pool, an indoor pool, a 24-hour health club, and Access to hot tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 59998 square feet (5574 square metres) and includes conference space. A sauna, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Hilton Birmingham Metropole. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Birmingham hotel.

  • 795 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • 59998 sq ft of conference space
  • 5574 sq. m of conference space
  • Built in 1976
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • ATM
  • Lift
  • Smoking in designated areas
  • Coffee shop
Hilton Birmingham Metropole offers 795 accommodations with a safe and a hairdryer. This individually decorated accommodation includes desks. 55-inch flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Birmingham hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

Chinese (Mandarin), English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 16 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 18 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception

Things to do

  • 24-hour health club
  • Children's pool
  • Concerts/live shows
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Highchair
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 31 meeting rooms
  • 59,998 square feet of conference space

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet (varies based on length of stay)
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 18.00 per person
  • Self-parking fee: GBP 16.00 per night
  • Pet fee: GBP 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Barclaycard, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Birmingham Hilton
Birmingham Metropole
Birmingham Metropole Hilton
Hilton Birmingham Metropole
Hilton Metropole Birmingham
Hilton Metropole Hotel Birmingham
Metropole Birmingham
Metropole Birmingham Hilton
Metropole Hilton
Metropole Hilton Birmingham
Hilton Birmingham Metropole Hotel Birmingham
Hilton Birmingham Metropole Hotel
Hilton Metropole
Hilton Birmingham Metropole Hotel
Hilton Birmingham Metropole Birmingham
Hilton Birmingham Metropole Hotel Birmingham

Frequently asked questions

What is the cancellation policy at Hilton Birmingham Metropole?

Hilton Birmingham Metropole offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Birmingham Metropole?

As of 30 Jan 2025, prices found for a 1-night stay for 2 adults at Hilton Birmingham Metropole on 7 Feb 2025 start from NZ$237.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Birmingham Metropole?

Yep, Hilton Birmingham Metropole has a self car park for GBP 16.00 per night.

Is there a spa on site at Hilton Birmingham Metropole?

No, there is no spa at this property. Santai Spa is a short 10-minute walk away.

Does Hilton Birmingham Metropole have a pool?

Hilton Birmingham Metropole has an indoor pool and a kids' pool. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Hilton Birmingham Metropole?

Hilton Birmingham Metropole features a 24-hour health club, an indoor pool and 1 hot tub.

Is Hilton Birmingham Metropole family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as highchairs and free extra beds in the guestrooms, it's no surprise that Hilton Birmingham Metropole is a hit with families.

Does Hilton Birmingham Metropole serve breakfast?

Yeah, travelers highly rate the buffet brekkie here! Served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Hilton Birmingham Metropole?

No, Hilton Birmingham Metropole does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Birmingham Metropole?

Yep, you can grab a meal at Hilton Birmingham Metropole's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hilton Birmingham Metropole?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Birmingham Metropole?

Furry friends are welcome at Hilton Birmingham Metropole, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 34 kg per pet.

Hilton Birmingham Metropole Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 300 out of 713 reviews" "
Rating 8 - Good. 180 out of 713 reviews" "
Rating 6 - Okay. 104 out of 713 reviews" "
Rating 4 - Poor. 82 out of 713 reviews" "
Rating 2 - Terrible. 47 out of 713 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel needs a refit. Stains all over the place. Walls damaged. Very tired looking establishment.
Stayed 1 night in Oct 2024

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable but let down
Very comfortable stay. Let down by the fact that had to wait over an hour for mask to be served in the restaurant and despite requesting an extra pillow, one never materialised.
Stayed 1 night in Oct 2024

8/10 Good

Stephen

Stayed 1 night in Oct 2024

8/10 Good

Simon

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Saadia

Stayed 2 nights in Oct 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Lovely hotel but cleanliness an issue
We attended an event at this hotel which was lovely however bed sheets were dirty. the view as lovely as well as the amazing breakfast butt hey are overshadowed by the unclean sheets.
Stayed 1 night in Oct 2024

10/10 Excellent

Maxine

Stayed 1 night in Oct 2024

2/10 Terrible

Craig

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

EDWARD

Business traveller
Disliked: Property conditions & facilities
Long queue to check in. Car park is very potholed: watch your ankles! Maintenance knocked on the door and came in twice whilst I was asleep - not sure why? First time at this hotel for a few years. It really is rather tired now.
Stayed 1 night in Oct 2024

10/10 Excellent

Kristan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute top notch
This is a huge property, but they really made it so welcoming with a special gift in the room for my daughter. The pool was fabulous.
Stayed 1 night in Oct 2024

10/10 Excellent

anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Cold rooms
All good but rooms are very cold unless aircon heating on which makes it then very noisy. If turned off the wind howls through the aircon pipes and is still very noisy.
Stayed 1 night in Oct 2024

4/10 Poor

Laurie

Travelled with group
Disliked: Property conditions & facilities
Requested manager response for a broken bed, not dealt with and no contact as yet. Over £200 for a night spent on sofa cushions, 40 min for housekeepers to respond to the bed issue at 01:00; exhausted. Not what you expect and not impressed. Booked for 3 adults, 2 mugs, 2 towels, no sofa bed…. Avoid
Stayed 1 night in Oct 2024

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel really looked after the kids, nice little touches such as dressing gowns and balloons for them!
Stayed 2 nights in Oct 2024

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for airport hotel, room facilities are limited with a fairly small bath/shower even in the larger rooms.
Stayed 1 night in Sep 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long time to check in
A bit of a disaster on arrival it took 2 members of staff to find my reservation. I went to check in and it took over half an hour to find my reservation, to find my room I couldn’t stay in as the air con wasn’t working in that part of the hotel so they downgraded my room which included the executive lounge. Luckily I challenged them and they put executive lounge access and breakfast along with free parking due to the long checking in time.
Stayed 2 nights in Jul 2024

10/10 Excellent

steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Great hotel
Stayed 1 night in Sep 2024

6/10 Okay

Nigel

Liked: Cleanliness, staff & service
Breakfast buffet was below par: bacon was dry and tasteless, the sausages not much better. First time I've ever left anything on my plate at a breakfast buffet. Hotel otherwise good.
Stayed 1 night in Sep 2024

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

debra, Northants

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, had a really nice stay, could do with a fridge in room,
Stayed 1 night in Sep 2024

8/10 Good

sandra

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities
Disappointed that the heating didn’t work in the room. There was a heater provided but the sockets are half way up the wall so it felt as though it was stretched.
Stayed 2 nights in Sep 2024

6/10 Okay

Ryan

Business traveller
Most of it was fine but the dining was awful. The restaurant was closed for a private function (unknown/unmentioned at time of booking) so I had room service. I tried to ring down for it but there was no menu and the phone didn't work. There was a QR code stuck on the mirror instead. I paid £48 for a salad, a chicken curry dish and sparkling water. There as a £6 tray charge. However the food arrived in paper boxes, in a carrier bag. No tray, no plate, no service really. The delivery man was brusque. It would be much more in keeping with the hotel to have a proper room service menu, on real paper not a QR code. Please present the food on real crockery.
Stayed 1 night in Sep 2024

6/10 Okay

Jane

Business traveller
Liked: Cleanliness
The Hilton is an average big hotel that thinks it’s something better. I’ve stayed there several times because it’s near the venue of our event. Small touches that are appreciated by travellers and I see at budget hotels let alone ones that charge £450 for one room for two nights excluding breakfast - no drinking water in the room. No biscuits with the (very basic) tea/coffee facilities. I asked for water and was told it ‘wasn’t their policy’ and I could drink from the bathroom tap! Someone did eventually came up with cans of still water. My room was an ‘executive’ room I think but no on mentioned the Exec Lounge with complimentary drinks & snacks to me so I didn’t use it. You have to pay extra to use the pool. The drinks at the bar are very expensive and some of the bar staff seemed untrained, having no idea of the wines or gins on offer.
Stayed 2 nights in Sep 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024