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Norfolk Hotel

Hotel in Birmingham, near Utilita Arena Birmingham
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Reviews

4.8 out of 10

Popular amenities

Explore the area

Map
267 Hagley Road, Birmingham, West Midlands, B16 9NA
  • Hagley Road
    1 min walk
  • Birmingham Botanical Gardens
    18 min walk
  • Broad Street
    3 min drive
  • Birmingham (BHX)
    34 min drive

Room options

Premier Double

  • Sleeps 4
  • 1 Double Bed OR 1 Double Sofa Bed

Premier Twin

  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

Junior Suite

  • Sleeps 2
  • 1 Double Bed

Single Room

  • Sleeps 1
  • 1 Single Bed

Standard Double

  • Sleeps 2
  • 1 Double Bed

Standard twin

  • Sleeps 2
  • 2 Single Beds

About the area

Birmingham

Norfolk Hotel places you steps from Hagley Road and within a 20-minute stroll of Birmingham Botanical Gardens. .Attractions within a 10-minute drive of this Edgbaston hotel include Broad Street and Utilita Arena Birmingham.

What's nearby

  • Hagley Road - 1 min walk - 0.0 km
  • Broad Street - 3 min drive - 2.3 km
  • Utilita Arena Birmingham - 4 min drive - 2.8 km
  • International Convention Centre - 4 min drive - 3.6 km
  • The Mailbox - 5 min drive - 3.3 km

Getting around

  • Birmingham Five Ways Station - 3 min drive
  • Edgbaston Village Station - 20 min walk
  • Birmingham Airport (BHX) - 34 min drive

Restaurants

  • ‪Colbeh, Persian Kitchen & Bar - ‬10 min walk
  • ‪Shiraz - ‬12 min walk
  • ‪The Plough Harborne - ‬17 min walk
  • ‪The Pavillion Tea Room - ‬19 min walk
  • ‪Fogo Bar & Kitchen - ‬10 min walk

About this property

Norfolk Hotel

Hotel in Birmingham, near Utilita Arena Birmingham
  • 116 guestrooms or units
Norfolk Hotel offers 116 accommodations.

Languages

English, Hebrew, Hindi, Icelandic, Spanish

Policies

Children and extra beds

  • Children are welcome.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

    Property is also known as

    Norfolk Hotel Birmingham
    Norfolk Birmingham
    Norfolk Hotel Hotel
    Norfolk Hotel Birmingham
    Norfolk Hotel Hotel Birmingham

    Frequently asked questions

    What is the cancellation policy at Norfolk Hotel?

    Norfolk Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

    Is there a free airport shuttle available at Norfolk Hotel?

    No, Norfolk Hotel does not offer an airport shuttle service.

    Norfolk Hotel Reviews

    Reviews

    4.8
    Rating 10 - Excellent. 0 out of 40 reviews" "
    Rating 8 - Good. 9 out of 40 reviews" "
    Rating 6 - Okay. 12 out of 40 reviews" "
    Rating 4 - Poor. 5 out of 40 reviews" "
    Rating 2 - Terrible. 14 out of 40 reviews" "

    4.4/10

    Cleanliness

    5.0/10

    Staff & service

    4.6/10

    Property conditions & facilities

    Reviews

    2/10 Terrible

    Dobs

    Disliked: Cleanliness, staff & service, room comfort
    Horror experience.
    I would not recommend this Hotel under any circumstances unless you don't mind staying in a hotel with streaming damp, paper hanging off the walls, surly staff, watching some rather unsavoury guests drinking in the car park at 8am, being disturbed by 'hoodies' in the night making noise! It really was that bad. We were told we had to pay for a breakfast when it was already paid for. We have stayed at this hotel in the near past and it is a real shame to see it go down the tubes as it has. They will not get another penny out of me, sorry Norfolk I just don't know how you dare charge,

    2/10 Terrible

    Ella643

    Disliked: Cleanliness, staff & service, room comfort
    ABSOLUTELY AWFUL
    Dirty, Poorly kept hotel. Woken every morning by loud banging and drilling. Hotel looked so dirty I didn't want to touch anything. Staff were un-helpful and rude and the customer service was some of the worst I've ever encountered.

    2/10 Terrible

    john harrow

    Disliked: Cleanliness, staff & service, room comfort
    slum in middle of hagley rd
    broken bed,broken window.dirty room..unfriendly staff..

    2/10 Terrible

    Badger

    Disliked: Cleanliness, staff & service, room comfort
    Unclean
    We booked in were directed to the lift, the corridors were filthy with wall paper falling off the walls the carpets were patched with tape which was pealing away and dangerous. On entering the room we found that the curtain was just hanging and could not be drawn, the ensuite was in a cupboard and grimy with mould - we simply walked out and left the hotel we could not spend a night there

    2/10 Terrible

    Bexismaname

    Disliked: Cleanliness, staff & service, room comfort
    Diabolical stay appalled by the staff and hotel no stars deserved
    1st room had a broken bed and wires hanging from the bathroom ceiling. I had to argue with the recptionist to give me another room i got another room to my amazment it was worse then the first it had a dirty shower and wash basin, a table on top of the watdrobe, doodles all over the walls, uncovered wires on the ceiling and the heating did not work. After complaining a second time i did not get a room change but was told by the receptionist that they do not get anything out of me bein happy or annoyed with the hotel and i should just take the electric heater

    2/10 Terrible

    Disgusted stayer222

    Disliked: Cleanliness, staff & service, room comfort
    AVOID AT ALL COSTS
    Avoid this hotel i know it's cheap but it is horrendous i have stayed in many hotels and never said a bad word but this hotel is disgusting, firstly arrived got to my room which looked like something from steptoe and son with dirty bed sheets on the single bed stained carpets and ripped furniture i managed to get moved to another room with clean linen but it was still awful ripped sheets, brokend furniture. The communual areas are tatty this place just really needs to be shut down. in summary AVOID

    8/10 Good

    daveishere

    Liked: Cleanliness
    Good, Cheap Room for the Night
    Paid £23 for a room on New Years Eve, hotel was only 5-10 minute drive from Broad Street (B'ham) so perfect location for the nightlife. Room was clean, bathroom looked newly refurbished. Couldn't ask for anything else really for the price! Would return!

    2/10 Terrible

    Josie.

    Disliked: Cleanliness, staff & service, room comfort
    Never again!!
    As an independent single woman I thought the hotel was a disaster. Tv did not work, Bed was dirty, Bathroom had been refurbished, but overall not a good experience.

    6/10 Okay

    Reknak

    Liked: Staff & service
    Disliked: Room comfort
    Cheap weekend away
    Good value for money, the room had everything you would need for a short weekend break. Parts of the hotel need a bit of TLC and the decor is a bit dated, the room itself was comfortable. For the price, no complaints.

    8/10 Good

    Anonymous

    Liked: Cleanliness, staff & service
    Staff were polite&friendly but
    Staff were polite&friendly but hotel is in bad need of a refurb...the rooms are clean but desperately need updating..however good location for birmingham and free parking.

    6/10 Okay

    Alberto, London, UK

    Disliked: Staff & service, room comfort
    Bad mattress, very uncared bathroom
    Apart from the quality of the hotel, the rest of the things were ok, except the breakfast, they only had English breakfast

    2/10 Terrible

    Sonika, London

    Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Will never ever go again!
    Will never go back to that hotel! It was cold the whole time. The electricity used to come and go after every 5 min. When we complained no body bothered to change our room, the water was cold, the kettle wasn't working! It was a worst experience ever.

    8/10 Good

    Paul, Worcester

    Liked: Cleanliness, staff & service
    Disliked: Room comfort
    Good value for the single room single night charge!
    Nice hotel, very helpful reception staff. The room was very cold when i woke up, but i didnt contact anyone at reception so I can't complain. Generally a good hotel.

    8/10 Good

    Oliver

    Liked: Staff & service
    This hotel has improved greatly
    This hotel has improved greatly in the year since I last stayed there, with redecorated foyer and bar. The renovation will in time extend to all the rooms. Also the standard of cleanliness has improved markedly - I now rate it 'average' but before it would have been 'bad'. It clearly was once a good hotel but the tide of fashion has moved into central Birmingham leaving the Norfolk and other hotels along Hagley Road behind. It offers good value, a filling full English breakfast, friendly service, and a bus stop right out the front for direct access to city centre locations. And the new owners are committed to raising standards.

    8/10 Good

    Anonymous

    Liked: Staff & service
    On the positive side, renovated
    On the positive side, renovated rooms are clean and ok, though really cold now as the heating is too small for a double room, and its sometimes hard to get hot water from the shower. Very helpful staff, and close to the busstops. However, if you are unlucky to get a room that hasnt been renovated. Its a horrible first experience n you will have to ask to change your room. But whichever you eventually stay in u'll have to make do with the faults (TV remote, no intercom, heating....) All put together, u pay for what you get. Nice and cheap. Not as bad as i'd read previous reviews and has the potential to improve after renovations are complete..

    6/10 Okay

    sarabjit, leeds

    Disliked: Cleanliness, property conditions & facilities, room comfort
    you get what you pay for
    very cheep hotel, but if only looking for crash pad it works well.

    4/10 Poor

    Anonymous

    Disliked: Cleanliness, staff & service
    Having seen the very promising
    Having seen the very promising images of this hotel on the internet, I was extremely disappointed to discover the small, shabby and smelly room I was first given. To get there, I had to use a corridor which looked like a building site, with both carpets and ceilings removed, and the walls in need of repair. Following my complaint to the reception, I was given another room which was just fine, although the decoration dated from the 1960s/70s. So so so so different from the nice images on the site - I could not believe it. I will definitely avoid this hotel at all costs in the future. I met other customers who had the same unpleasant experience.

    6/10 Okay

    Anonymous

    Hotel could do with some renovation.
    Hotel could do with some renovation. Reception and lobby have been upgraded, bedrooms and bathrooms need the same attention as the reception area. I understand this will happen but progress seems slow. Very poor shower water pressure and difficult to adjust it. Ok for the price but if you are expecting more this is not the hotel for you

    8/10 Good

    Marvin

    Disliked: Cleanliness
    The Norfolk Hotel is a work in
    The Norfolk Hotel is a work in progress as they are still carrying out buliding work etc. The room was a good size. Did not like 2 single beds joined together to make a double. The reception staff were a bit slow. But for the price the Norfolk hotel is great value for money. I looked at a number of reviews before we stay at the Norfolk Hotel and none of them were good. I am pleased to say that the facilities have improved. But there is still a long way for them to go before it up to standard. The new feel and look of the hotel is impressive and once they have completed the renovation I am sure that it will be a nice place to stay. I am sure that I would stay there again.

    6/10 Okay

    B, Bristol

    Liked: Cleanliness
    Very cheap
    Given the rate, I am basically happy about this hotel.

    6/10 Okay

    Anonymous

    The first room I was offered:
    The first room I was offered: the bed sank in the middle, so I slept accross at the other end of the bed. I found out the following morning that the batten underneath was broken. However, the second one was much better and I have no complaints, except that the toilet/bathroom wall needed to be washed down a occassionally to remove body fluid marks.

    6/10 Okay

    M, London

    You get what you pay for
    Cheap hotel but also quite poor. Very small rooms, no internet in rooms (in lounge only for £5,00). As i paid cheap I didn't expect much and that's what I received. I wouldn't recommend it unless you're looking for the cheapest hotel in town.

    4/10 Poor

    William, Norfolk

    Liked: Cleanliness
    Disliked: Staff & service, property conditions & facilities
    Not impressed
    From the moment of arrival the standard and level of service was poor ( one exception was a young waitress although she was only there for one of the three days we stayed) Although elderly and in obvious poor health we were not offered assistance with our luggage. The food was very limited, Nothing without chips (or chops as they appeared on the menu !!), and an abysmal lack of variety all round. The "lawn" or garden as they described it, had not been mown for several weeks with pollen producing weeds and grass more than two feet high. This caused considerable distress to my wife's lungs. I mentioned this on our first day,but.....nothing. I really don't want to enlarge any further, but we have had many many better hotels through Expedia.

    4/10 Poor

    allyabroad

    Disliked: Cleanliness, staff & service, room comfort
    Not What I Expected
    Since this hotel is inexpensive, I wasn't expecting much, but I didn't even get what I was expecting. The staff were either indifferent or outright rude. At one point when a lightbulb went out, I was expected to come down to the front lobby, pick up the light bulb, and change it myself. Really?! The advertised free wi-fi was unavailable my entire stay, with no other options given and no explanation of why or when it might be operational again. Also, the front staff could give me no information about local sites, bus routes or even whether there were nearby ATMs or restaurants. When asked, the staff were very impolite and rude about any questions asked about anything. My room, a single, was very small, the mattress extremely worn and the shower reminded me of those used in kennels for pet cleaning. The sink was unclean with the whisker remains of a previous guest's shaving. The trash can had not been emptied from the previous guest. The only good thing I can say is the lobby of the Waldorf is immaculate. I was very impressed with it, the restaurant and bar. Once past the lobby and restaurant, it's a completely delapidated mess. I've stayed in hostels that were nicer than this place and a better bargain for my money.

    6/10 Okay

    Peter

    Disliked: Cleanliness, staff & service
    Dreadful Hotel. Reception and
    Dreadful Hotel. Reception and downstairs areas acceptable, but room was smelly and dirty and not decorated for about 20 years. We asked for a swap but the new room was not much better. Shower had smelly drains and water was scalding hot and not adjustable. Breakfast was poor. Major gripe was that nobody really seemed to care, or tried at all to make things better. Worst place I have ever stayed. Need bulldozing.