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VOI Praia de Chaves Resort

4.5 star property
Luxury property on the beach, with 2 outdoor pools

Photo gallery for VOI Praia de Chaves Resort

1 treatment room, massages
Lobby
Garden
Exterior
Minibar, desk, blackout curtains, free WiFi

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Breakfast included
  • 24/7 front desk
  • Spa

Explore the area

Map
Areia de Chaves, Boa Vista
  • Praia da Chave
    ‪12 min walk‬
  • Estoril Beach
    ‪12 min drive‬
  • Viana Desert
    ‪28 min drive‬
  • Boa Vista Island (BVC-Aristides Pereira Intl.)
    ‪8 min drive‬

Room options

View all photos for Classic Double Room Single Use

Minibar, desk, blackout curtains, free WiFi

Classic Double Room Single Use

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 27 sq m
  • Resort view
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room Single Use (Sea View)

Minibar, desk, blackout curtains, free WiFi

Double Room Single Use (Sea View)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 27 sq m
  • Sea view
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Triple Room, Sea View

Minibar, desk, blackout curtains, free WiFi

Classic Triple Room, Sea View

Highlights

Deck/patio
Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Rainfall showerhead
  • 27 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Family Room (Sea View)

Minibar, desk, blackout curtains, free WiFi

Family Room (Sea View)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 39 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Room

Minibar, desk, blackout curtains, free WiFi

Family Room

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 32 sq m
  • Resort view
  • Sleeps 4
  • 1 Double Bed, 1 Single Sofa Bed and 1 Single Bed

View all photos for Family Room

Minibar, desk, blackout curtains, free WiFi

Family Room

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 32 sq m
  • Resort view
  • Sleeps 4
  • 1 Double Bed, 1 Single Sofa Bed and 1 Single Bed

View all photos for Double Room (Sea View)

Minibar, desk, blackout curtains, free WiFi

Double Room (Sea View)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 27 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room (Sea View)

Minibar, desk, blackout curtains, free WiFi

Family Room (Sea View)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 39 sq m
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Double Room

Minibar, desk, blackout curtains, free WiFi

Classic Double Room

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
  • 27 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Triple Room

Minibar, desk, blackout curtains, free WiFi

Classic Triple Room

Highlights

Deck/patio
Air conditioning
Flat-screen TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
Rainfall showerhead
  • 27 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

About the area

Boa Vista

A luxury stay in Boa Vista awaits you at VOI Praia de Chaves Resort. You'll be 1 km (0.6 mi) from Praia da Chave and 9.5 km (5.9 mi) from Estoril Beach. Highlights at this beachfront property include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .The buffet restaurant, Main Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Pool Snack Bar is the property's own bar, serving drinks along with light fare. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Business amenities include a meeting room and a business centre. Additionally, you'll find free Wi-Fi in public areas, an outdoor tennis court and a hot tub. Each morning free buffet breakfast is offered between 7:30 AM and 10:00 AM. There's also the convenience of free self parking. .Places within a 30-minute drive of this 4.5-property class Boa Vista property include Praia de Cruz and Chapel of Our Lady of Fatima.

What's nearby

  • Praia da Chave - 12 min walk - 1.1 km
  • Estoril Beach - 12 min drive - 9.5 km
  • Praia de Cruz - 15 min drive - 10.1 km
  • Chapel of Our Lady of Fatima - 20 min drive - 13.3 km
  • Cabeço das Tarafes - 29 min drive - 11.7 km

Getting around

  • Boa Vista Island (BVC-Aristides Pereira Intl.) - 8 min drive

Restaurants

  • ‪Restaurant Santiago - ‬9 min drive
  • ‪Pontchi Pool Bar - ‬11 min drive
  • ‪Casa Do Pescador - ‬12 min drive
  • ‪Krystal Restaurant - ‬9 min drive
  • ‪Riu Karamboa Pool Bar - ‬9 min drive

About this property

VOI Praia de Chaves Resort

Luxury property on the beach, with 2 outdoor pools
Some rates at VOI Praia de Chaves Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At VOI Praia de Chaves Resort, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This luxury property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

This 4.5-star Boa Vista property is smoke free.

  • 276 guestrooms or units
  • 17 buildings
  • 3 dining venues
  • 5 bars or lounges
  • Built in 2009
  • Buffet breakfast (free)
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • 1 conference room
  • Bar by the pool
VOI Praia de Chaves Resort offers 276 air-conditioned accommodations with minibars and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include massages.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 3 restaurants
  • 5 bars/lounges
  • A beach bar
  • A poolside bar

Restaurants on site

  • Beach Bar
  • Beach Restaurant
  • Gourmet (€)
  • Main Restaurant
  • Pool Snack Bar

Things to do

  • 2 outdoor padel courts
  • 2 outdoor pickleball courts
  • 2 outdoor pools
  • Archery
  • Beach volleyball
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Water sports equipment

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 17-inch flat-screen TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Reusable coffee/tea filters

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces a smart-casual dress code at a la carte restaurants, which includes long trousers for men. Shorts are permitted at buffet restaurants, but swimsuits, sleeveless clothing, and flip-flops are not permitted.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Gala Dinner on 31 December per adult: CVE 10267.49
  • Gala Dinner on 31 December per child: CVE 5133.75 (from 2 to 11 years old)
  • A tax is imposed by the city: CVE 276.00 per person, per night. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard and cash. This property uses a grey water recycling system and eco-friendly cleaning products.
    The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.

Property is also known as

VOI Praaia de Chaves Resort
Voi Praia Chaves All Inclusive
VOI Praia de Chaves Resort Boa Vista
Iberostar Club Boavista All Inclusive

Frequently asked questions

What is the cancellation policy at VOI Praia de Chaves Resort?

VOI Praia de Chaves Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at VOI Praia de Chaves Resort?

Yep, VOI Praia de Chaves Resort has a free self car park.

Are there any beaches close to VOI Praia de Chaves Resort?

Yep, VOI Praia de Chaves Resort is a short 12-minute walk from Praia da Chave. Fun beach activities include volleyball and windsurfing. You can also find water sports equipment and boat tours.

Is there a spa on site at VOI Praia de Chaves Resort?

Yep, there is an onsite spa at VOI Praia de Chaves Resort. You'll enjoy services like massages.

Does VOI Praia de Chaves Resort have a pool?

VOI Praia de Chaves Resort has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at VOI Praia de Chaves Resort?

VOI Praia de Chaves Resort features 2 outdoor pools, a full-service spa and a health club.

What makes VOI Praia de Chaves Resort a romantic place to stay?

1 hot tub and beachfront dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at VOI Praia de Chaves Resort.

Does VOI Praia de Chaves Resort serve breakfast?

Yeah, free buffet brekkie is offered daily from 7:30 AM to 10:00 AM.

Is there a free airport shuttle available at VOI Praia de Chaves Resort?

No, VOI Praia de Chaves Resort does not offer an airport shuttle service.

Is there a bar or restaurant at VOI Praia de Chaves Resort?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at VOI Praia de Chaves Resort?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at VOI Praia de Chaves Resort?

No, only service animals are allowed.

VOI Praia de Chaves Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 125 out of 246 reviews
Rating 8 - Good. 95 out of 246 reviews
Rating 6 - Okay. 19 out of 246 reviews
Rating 4 - Poor. 5 out of 246 reviews
Rating 2 - Terrible. 2 out of 246 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Frederic

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

6/10 Okay

Darcy

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

5* expected but you pay for what you get !!!

It’s recently been taken over by an Italian company so be aware there are not many English people but some staff have reasonable English, Rated 5 stars, was expecting something special rooms were basis with good size quality mattress (zip connected) A/c small fridge with option to purchase a mini bar that seemed expensive at €35-€55 for what you could typically get at the bar, we had 6 led’s flashing at night that were annoying fire/tv/ac/DTV/wifi/TV, plastic garden furniture and pillows were also a low point. We did encounter mosquitoes but that sometimes experienced, use phone to calm reception and they will come if necessary, I don’t like chemicals so opted for the wet towel, from the room to amenities it’s a nice walk 2 bars and the food hall 4 or so little shops & reception, self service drinks at the snack bar never seen the drinks machines switched off, larger, soft drinks, wine ,coffee. They did local cocktails and iced slush with AI, the food overall was good in comparison to other AI holidays, didn’t use the pool but it looked ok, although around the pool were brick paving that had deteriorated and uneven, needed a dry blow would make all the difference, the sun beds needed a wash/ replacement as they most were heavily worn and certainly not in the class of 5 star, the beach was beautiful down a slight slope or 50 or so steps there is a beach bar with snacks and refreshments toilet and shower, sands go on for miles, there are around 7 cat residents that are so cute
Stayed 7 nights in Feb 2024

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, service and staff was exceptional. Food was decent. They had a lot of entertainment for guests, shopping for gifts and souvenirs was available. Pools were regularly cleaned, sunloungers were cleaned at the end of the day by staff too. The only issue we had was after multiple phone calls to the spa we were not able to book an appointment because they had no availability for 2 days. The lady on the phone could not understand us and asked us to come to the spa. When we checked in went straight to the spa and she had no availability till after we checked out and that was very disappointing, had we known during our initial phone call we would had got a treatment elsewhere as that was the last place we stayed before flying. Secondly, the coffee machines in the breakfast area were bad.
Stayed 2 nights in Jan 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel - it’s well laid out, beautifully kept and our room was clean, spacious and very comfortable. The food in the restaurant and snack bars was all fantastic and the staff were amazing. Really friendly, polite and helpful. The entertainment team were great fun and worked hard every day and the team on the beach and by the pool in the bar and on reception were also wonderful. Pool and beach amazing. This is a fabulous hotel
Stayed 4 nights in Jan 2024

2/10 Terrible

Chid

Stayed 4 nights in Jan 2024

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Beech area stunning. No queues for drinks. Location on a bluff provided a needed breeze. Gardens well maintained and beautiful. Busy pool area - could do with being larger.
Stayed 7 nights in May 2023

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities
So many wonderful things to say about this hotel. Amazing staff - friendly and very well able to express a number of languages - very impressive. Food was outstanding. I have never had such high quality food in an all-inclusive resort before. Huge range to cater to all diets; outstanding. I found the basic double I was in a little rustic. A TV, aircon and not much else, not even a leaflet letting me know which amenities the hotel had to offer. I thought it was a bit mercenary for the hotel to charge €40 a day for access to the room’s safe! The minibar was also chargeable but at an all Inclusive resort, I can’t see how mini bars offer any value. Boa Vista is an island in development. So flat and so windy (seriously, have never experienced anything like it). I did not find that there was much to do outside of the resort, but liked the undeveloped but clean beach. Hard to find the perfect balance…
Stayed 6 nights in Feb 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The animation team and staff were anazing .lots of choice for food inc seafood . but if you only eat chicken and not red meat there wasnt white meat every day .but spoke to the manager and it was sorted ..the pool is large and kept sparkling .if you are looking for a hotel based holiday its great ..we done the island trip which was a brilliant day .and went to a beach bar for food and fire show you can get your own taxi .also to santa monica beach lovely food and beach .again get your own taxi ... not much in the town but nice to have a wander round .
Stayed 14 nights in Oct 2022

10/10 Excellent

MARCIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place.

Great place.
Stayed 4 nights in Oct 2022

10/10 Excellent

MARCIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to spend your vacation

Fantastic service, delicious food, beautiful beach ... Thank you! It was a great time.
Stayed 4 nights in Oct 2022

10/10 Excellent

Geetanjali

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V clean. Spa chargeable and needs bookings. Amazing beach. Pool has great views of beach.
Stayed 3 nights in Feb 2022

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great voews from the pool area. Quiet rooms. Lack of information available with regards to meal times, meal theme nights, shows, drink availability, hotel details etc, no info book or tea and coffee in room. Although available at the bars, it would be nice to have a coffee before leaving the room in the morning.
Stayed 3 nights in Apr 2022

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is on a beautiful beach with a lovely clean pool. Around the area there is very little and you need to arrange a taxi to go anywhere else. The only restaurant open in a large buffet style and this does get repetitive. The resort itself is quiet and peaceful with beautiful gardens. We used the spa and enjoyed the treatments.
Stayed 3 nights in Mar 2022

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay and the beach is beautiful.
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Stunning beach and great value for money

All inclusive, very good value for money. We were in a suite with our 3 children overlooking the sea which was very comfortable and spacious. Children loved the food and drinks available all day. Beach is incredible but very windy, we loved it but you have to like warm wind! We walked all along the beach and there are some very impressive sand dunes that the kids loved playing in. Loads of kids games on offer with the animation team but my children don’t like this kind of thing, they preferred playing table tennis and swimming in the sea. We wanted to do some surfing but the waves are not great for this around the hotel. We went on a lovely long walk down the beach to the right to an amazing little cafe for lunch which I would highly recommend. We only stayed for 3 days as we were in Sal for the rest of the week but it was the perfect amount of time and a very beautiful location.
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We went to Boa Vista for 4 days and decided to say two days in Riu Palace and two days in Iberostar. Comparing these two hotels, Iberostar loses a lot, but it’s also cheaper. Where to start... The rooms are really basic, as those of a 2-3* hotel. TV in our room wasn’t working on the first day. The shower was broken. Check-in was hectic and the person wasn’t friendly at all. Food was okay, a bit basic, however, alcohol was quite bad (apart from occasional Aperols). Wine is not drinkable at all. The hotel looks very tired and it’s quite dirty as well. We saw a family bathing a toddler wearing a diaper (hopefully clean, but you never know) in the adults swimming pool for 30 minutes - no need to mention that we lost any desire to use this pool for the next few days. The spa was very dirty - dirty cups and orange peel everywhere, toilet in the spa was disgusting. There was absolutely nothing to do at the hotel in the evening when the shows weren’t there (there are shows 5 days a week). It's definitely the worst 5* I’ve seen in my life, but would be great for a 3*resort.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room: shower equipment in need of replacement Fixings poor Hotel: great position fantastic beach & good sunshades/ loungers /vigilant lifeguards Ibeach B-B-Qs Great dining/ bar stunning pool area Overall delightful room layout - garden cottage-style in beautiful gardens All inclusive meant plentiful meals & very nice food - fish especially Drinks: The wine" on tap" was undrinkable, beer fine and plentiful prosecco offered strangely at breakfast but not at dinner when it would have been better than the awful white/ red/rose 1 evening/ week fine dining with excellent local wine! (Wish I'd known about it earlier) Staff: delightful, friendly, helpful
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a lot of entertainment going on. The spa was well very relaxing. Lots of very tasty food. Very good wind for kitesurfing directly from the beach in December
Stayed 7 nights in Dec 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort

Nice stay

We stayed at the iberostar wc: 29:11:19 overall we enjoyed our stay. Food and drink were decent and staff very friendly and helpful. I’m not sure it’s worth the 5 star rating but would stay there again. As a side note the hotel is 5 minutes drive from the airport ( although you don’t notice the airplanes) so transfers are very quick and cheap.
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a large property area, beautiful flowers and greenery throughout. The beach is beautiful but it’s a bit far and have to climb up a hill to come back and there are not enough umbrellas for everyone. Otherwise it is absolutely stunning. The pools are great and are open till 8. There is smaller poop with a view of the ocean. Just stunning. I just wish they had sea water pools without so much chlorine. The food was the best. There is a huge variety and staff was very nice and allowed for guests to take food out and take it to the rooms which was great. They picked up the plates and cleared tables very fast. I just wish they served tea at dinner too, not just alcohol. The reception staff was a bit of a disappointment. When we asked the ladies at the reception any question, they just didn’t know and didn’t bother to look up the answer. We still don’t know where they held fitness classes. During the last day I tried to call and ask for someone to help with the suitcases but no one from reception picked up the phone. They just need more people and training there.
Stayed 4 nights in Oct 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. The only thing I can say that was annoying was the mosquitos.
Stayed 1 night in Aug 2019