Ratings based on 41 Verified Reviews

Real reviews from guests who’ve stayed
4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
3 out of 5
by A verified traveller

Posted 14 Oct. 2023 on Hotels
shower hot water not consistent.
Comment from Hotel Management
1 Nov. 2023 by Benny, Hotel Management
Dear valued Guest,Warmest greeting from The Alana Sentul City!Thank you for staying with us and shared your feedback.We do apologized that regarding the hot water. Our engineer already checked and fixed the issue immediately afterwards.Again thank you and we look forward to welcoming you again with a more memorable experience.Kind regards,Benny IrnaldyGeneral Manager
1 out of 5
by A verified traveller

This traveller left a rating score only Posted 1 Feb. 2023 on Expedia
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 31 Aug. 2022 on Hotels
5 out of 5
by A verified traveller

Great hotel in Sentul City

Posted 5 Aug. 2022 on Hotels
The staff was very friendly and helpful, especially Amelia. The sky bar, Vertical is superb. The chief was accommodating with my request during dinner on the 3 Aug 22.
4 out of 5
by A verified traveller

Posted 8 Jun. 2022 on Expedia
The property and staff are all wonderful. My only complaint is when the hotel is busy, the shower temperature regulation is off. Hot to cold every few seconds, wasn’t a problem on less crowded days. Otherwise great stay
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 26 Oct. 2021 on Hotels
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 12 Jul. 2021 on Hotels
1 out of 5
by A verified traveller

This traveller left a rating score only Posted 11 Apr. 2021 on Hotels
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 5 Mar. 2021 on Expedia
5 out of 5
by A verified traveller

Posted 17 Nov. 2019 on Hotels
Comment from Hotel Management
14 Dec. 2019 by Benny Irnaldy, Hotel Management
Dear Aadisht, Warmest Greetings from The Alana Sentul! We would like to thank you for your rating through this survey. Hope to see you again soon! Best Regards, Benny Irnaldy General Manager