Ratings based on 41 Verified Reviews
Real reviews from guests who’ve stayed
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 14 Oct. 2023 on Hotels
shower hot water not consistent.
Comment from Hotel Management
1 Nov. 2023 by Benny, Hotel Management
Dear valued Guest,Warmest greeting from The Alana Sentul City!Thank you for staying with us and shared your feedback.We do apologized that regarding the hot water. Our engineer already checked and fixed the issue immediately afterwards.Again thank you and we look forward to welcoming you again with a more memorable experience.Kind regards,Benny IrnaldyGeneral Manager
by A verified traveller
Posted 1 Feb. 2023 on Expedia
by A verified traveller
Posted 31 Aug. 2022 on Hotels
by A verified traveller
Great hotel in Sentul City
Posted 5 Aug. 2022 on HotelsThe staff was very friendly and helpful, especially Amelia. The sky bar, Vertical is superb. The chief was accommodating with my request during dinner on the 3 Aug 22.
by A verified traveller
Posted 8 Jun. 2022 on Expedia
The property and staff are all wonderful. My only complaint is when the hotel is busy, the shower temperature regulation is off. Hot to cold every few seconds, wasn’t a problem on less crowded days. Otherwise great stay
by A verified traveller
Posted 26 Oct. 2021 on Hotels
by A verified traveller
Posted 12 Jul. 2021 on Hotels
by A verified traveller
Posted 11 Apr. 2021 on Hotels
by A verified traveller
Posted 5 Mar. 2021 on Expedia
by A verified traveller
Posted 17 Nov. 2019 on Hotels
Comment from Hotel Management
14 Dec. 2019 by Benny Irnaldy, Hotel Management
Dear Aadisht,
Warmest Greetings from The Alana Sentul!
We would like to thank you for your rating through this survey.
Hope to see you again soon!
Best Regards,
Benny Irnaldy
General Manager