The low rating is not really about the lift being broken. It was no fun carrying luggage to the third floor though.
The real concern is the staff being unavailable and difficult.
Fortunately, we arrived in the afternoon. Otherwise they are unavailable. No one on site, but also no one reachable by phone except for a small window in the afternoon.
We had to call for the code for the room - they only provided the code to enter the property.
They did not provide the WI-FI password, so we were stuck with the slow, spotty local one.
The positive side is the location, right in the midst of great food and shopping options, and historical center.