4/10 Poor
Carol
Travelled with partner
16 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was conveniently located across the street from the train station. This was probably the best part of the hotel.
When we checked in there was plenty of staff, but half of them were doing nothing (maybe managers). We left our bags and came back as our room wasn't ready. I came back after the normal check in time and we were told the room was ready and someone would bring out bags up. We waited 10-15 minutes and no one came with our bags so we went back down to the lobby to get them ourselves. We were told our room was ready, but when we got to it, there were no towels and I had doubts housecleaning even did anything. The second day we never got any new towels or a new bathmat so we had to use a hand towel for that. Additionally someone took out the trash but didn't replace the trash bag.
There were no signs on the nuts and cookies and I assumed they were free, but they were not and I was charged like 15 euro for them!
The communication between the front desk staff and the baggage staff was bad. We waited 10 minutes to retrieve our bag upon checking out. I'm not sure why the front desk people can't retrieve bags instead of calling and waiting for 1 person. The security person near the elevator seemed to be the most helpful at times, which seems ridiculous to me. There were a bunch of times I needed help and didn't even bother going to the front desk.
I would probably not stay here again.
Carol
Stayed 2 nights in Sep 2024