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The Auhana

4.5 star property
Luxury hotel on the beach, with 3 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Auhana

Sports bar
Front of property
Panoramic Seaview
Property grounds
Reception

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • Pool
    Pool
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
SITIO CAGBAN MANOC-MANOC BORACAY ISLAND, MALAY, AKLAN 5608, Boracay Island, Aklan, 5608
  • White Beach
    1 min walk
  • Station 3
    3 min walk
  • Fairways & Bluewater
    6 min walk
  • Caticlan (MPH-Godofredo P. Ramos)
    50 min walk

Room options

View all photos for Panoramic Seaview

Panoramic Seaview

Panoramic Seaview

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
LED TV
Blackout curtains
Premium bedding
Pillow-top bed
  • 53 sq m
  • Sleeps 5
  • 1 King Bed

Grand Premier

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
LED TV
Blackout curtains
Premium bedding
Pillow-top bed
  • 50 sq m
  • Sleeps 5
  • 1 King Bed

Premier Triple Room

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
LED TV
Blackout curtains
Premium bedding
Pillow-top bed
  • 47 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Beach Front Premier Sea view - B8

Beach Front Premier Sea view - B8

Beach Front Premier Sea view - B8

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
LED TV
Blackout curtains
Premium bedding
Pillow-top bed
  • 47 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Junior Suite

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
LED TV
Blackout curtains
Premium bedding
Pillow-top bed
  • 53 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite Sea view

Suite Sea view

Suite Sea view

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
LED TV
Blackout curtains
Premium bedding
Pillow-top bed
  • 127 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Elite Suite

Elite Suite

Elite Suite

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
LED TV
Blackout curtains
Premium bedding
  • 127 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed

View all photos for Suite

Suite

Suite

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
LED TV
Blackout curtains
Premium bedding
  • 127 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Premier Panoramic Ocean View

Premier Panoramic Ocean View

Premier Panoramic Ocean View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
LED TV
Blackout curtains
Premium bedding
Pillow-top bed
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Beach Front Premier Sea view - B7

Beach Front Premier Sea view - B7

Beach Front Premier Sea view - B7

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
LED TV
Blackout curtains
Premium bedding
Pillow-top bed
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Beachfront Junior Suite - Double

Beachfront Junior Suite - Double

Beachfront Junior Suite - Double

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
LED TV
Blackout curtains
Premium bedding
  • 61 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Premier Room

Premier Room

Premier Room

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
LED TV
Blackout curtains
Premium bedding
Pillow-top bed
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Beachfront Deluxe Room

Beachfront Deluxe Room

Beachfront Deluxe Room

Highlights

Individually furnished
Individually decorated
Air conditioning
LED TV
Blackout curtains
Premium bedding
Pillow-top bed
Bathrobes
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
LED TV
Blackout curtains
Premium bedding
Pillow-top bed
Bathrobes
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

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for 1 night
includes taxes & fees
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About the area

Boracay Island

A luxury stay in Boracay Island awaits you at The Auhana. Within a 5-minute stroll you'll find White Beach and Bulabog Beach within a 20-minute walk. Highlights at this beachfront hotel include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include Swedish massages and mani/pedis. With 2 beach bars and a bar/lounge to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find free cabanas, and enjoy the on-site free kids' club and gym. A meeting room and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. English breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of a free shopping centre shuttle. .With a stay at this 4.5-property class Boracay Island hotel, you'll be 1.6 km (1 mi) from D'Mall Boracay and 2.5 km (1.6 mi) from Willy's Rock.

What's nearby

  • White Beach - 1 min walk
  • Station 2 - 12 min walk
  • D'Mall Boracay - 19 min walk
  • Fairways and Bluewater Golf & Country Club - 4 min drive
  • CityMall Boracay - 5 min drive

Restaurants

  • ‪Cafe Maruja - ‬4 min walk
  • ‪Paradise Garden Resort Boracay - ‬5 min walk
  • ‪The Sunny Side Cafe - ‬3 min walk
  • ‪Vhub Food Festival & Seafood Market - ‬5 min walk
  • ‪Sunset View Resto Bar - ‬5 min walk

About this property

The Auhana

Luxury hotel on the beach, with 3 outdoor swimming pools
Step outside to unwind on the white sand beach. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At The Auhana, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, a poolside bar and a bar/lounge. WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a children's pool and a fitness centre.

Smoking is allowed in designated areas at this 4.5-star Boracay Island hotel.

  • 495 guestrooms or units
  • 4 dining venues
  • 2 bars on the beach
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
The Auhana offers 495 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries.

This Boracay Island hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Guests can pamper themselves with a trip to the on-site spa, which has 6 treatment rooms. Services include Swedish massages and manicures and pedicures.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free shopping centre shuttle

Food and drink

  • Daily English breakfast available 6:30 AM to 10:00 AM for a fee: PHP 3,000 for adults and PHP 1,500 for children aged 6-10
  • 2 beach bars
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LED TV with premium channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
To enter the island, all guests must present a printed copy of their hotel booking reservation.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 5000.0 per night.
  • Cots (infant beds) are available for PHP 1000.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately PHP 3000 for adults and PHP 1500 for children aged 6 to 10
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: PHP 1000.0 per night
  • Rollaway bed fee: PHP 5000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Auhna Boracay Hotel Boracay Island
Auhana
The Auhana Boracay Island
The Auhana Hotel Boracay Island
The Auhana Hotel
Auhna Boracay
The Auhana Hotel
The Auhana Boracay Island
The Auhana Hotel Boracay Island
Auhna Boracay Hotel
Auhna Boracay Boracay Island
Hotel Auhna Boracay Boracay Island
Boracay Island Auhna Boracay Hotel
Hotel Auhna Boracay
Auhana Boracay Island
The Auhana Boracay Island
Auhana Resort Boracay Island
Auhana Resort
Resort The Auhana Boracay Island
Boracay Island The Auhana Resort
Resort The Auhana

Frequently asked questions

Are there any beaches close to The Auhana?

Yep, The Auhana is a short 1-minute walk from White Beach. Fun beach activities include snorkelling and windsurfing.

Is there a spa on site at The Auhana?

Yep, there is an onsite spa at The Auhana. You'll enjoy services like Swedish massages.

Does The Auhana have a pool?

The Auhana has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at The Auhana?

The Auhana features a private beach, 2 beach bars and 3 outdoor pools. All guestrooms come with pillowtop beds and premium bedding.

What makes The Auhana a romantic place to stay?

A private beach and free beach cabanas, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Auhana.

Is The Auhana family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that The Auhana is a hit with families.

Does The Auhana serve breakfast?

Sure does, English breakfast is served daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at The Auhana?

No, The Auhana does not offer an airport shuttle service.

Is there a bar or restaurant at The Auhana?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Auhana?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Auhana?

No, pets are not allowed.

Is there a golf course on site at The Auhana?

There isn't one on site, but Fairways & Bluewater is a short 6-minute walk away.

The Auhana Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 39 reviews" "
Rating 8 - Good. 5 out of 39 reviews" "
Rating 6 - Okay. 5 out of 39 reviews" "
Rating 4 - Poor. 5 out of 39 reviews" "
Rating 2 - Terrible. 4 out of 39 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lyman

Liked: Staff & service, amenities, property conditions & facilities
Outstanding
Stayed 6 nights in Apr 2024

10/10 Excellent

Tenisha

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Ryan, Los Angeles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here only one night but the hospitality was amazing. This is also a very serene and beautiful resort that’s very affordable and still luxurious. 1. Beach access is really easy and if your building is further - they have golf carts at the ready! They provide mats and towels. 2. The food is really really good! We had breakfast food for breakfast and lunch and the Sinigang is really tasty. 3. The staff is super attentive, helpful and all very very nice! 4. We had a minor incident re: luggage being delivered outside of our room and was left there for 4sh hours. The entire building is secure with access only to people staying there but we arrived early and paid the half day rate so that we can go freshen up and hit the ground running. But since we still had to wait 30 mins for room to be ready, we decided to head to the pool/beach. So by the time they came to deliver my room keys, we were having so much fun that when asked what to do with luggage, I had asked them to deliver it to my room while I stayed at the pool. They never said anything about their policy that they don’t enter unless client is in room but this is the first ever, in all my years of travel, that they would leave it outside even after I asked them to deliver to my room. I just assumed that means inside. So please make sure everyone is clear on communication. It made me upset but Belle, the manager, refunded my early check in fee since I didn’t actually enter room until 4sh pm!
Stayed 1 night in Feb 2024

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
It is a little isolated from the main strip but that is why it is one of the best locations, you have privacy on the beach...and the walk does everyone good. Staff fantastic. It is a large resort but they are only utilizing the front oceanfront 50 suites. the pools are quiet and the guys in the gym are great to help you out as well. Well Done!
Stayed 8 nights in Jan 2024

10/10 Excellent

Juan, Buffalo Grove

Liked: Staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Jan 2024

2/10 Terrible

Dawid

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I do not recommend this hotel.
The hotel is nicely located, but the quality of the food ruins the stay. for breakfast we received an all-carte menu with a few sweet items to choose from! The hotel doesn't even offer cheese, ham or vegetables for breakfast! The staff doesn't care about food allergies. Gluten everywhere. no information about allergens. the staff doesn't speak English and I ordered, for example, espresso and received iced coffee. very expensive and the quality of the food was terrible. I am attaching photos of the entire (I emphasize the entire) breakfast! terrible!
Stayed 4 nights in Dec 2023

10/10 Excellent

Shazad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and caring. Very attentive and making you feel welcomed and looked after. Tom and Cristelle were the best and also Hershey and to be honest everyone we encountered was great...its hard to name them all... but what i can say is that this is the best hotel for anyone looking to be pampered and well taken cared of with NO VENDORS...although you are in station 3 you are far enough away to basically have a piece of paradise for yourselves... SUPER BONGGA!!
Stayed 3 nights in Oct 2023

10/10 Excellent

KIM

Stayed 4 nights in Sep 2023

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great helpful kind staff.
Stayed 5 nights in Sep 2023

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service!
Stayed 2 nights in Jul 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
The property is gorgeous! Beyond my expectation. The Auhana staff, from the welcome personnel at the gate, the the pool attendant, there all Ritz carlton/ Four season Hotel service! "Stress free" stay. They always ahead of what your family needs, especially for the little one. Worth the money, compare from the other 5 start hotel around the island of boracay! Thank you so much Auhana. We'll definitely come back
Stayed 3 nights in Jun 2023

10/10 Excellent

Jason

Stayed 3 nights in Apr 2023

10/10 Excellent

William, Missouri City

Liked: Cleanliness, staff & service, property conditions & facilities
Need more stuff on property. Convenience store, ATM, more food choices. Loved the location and beach
Stayed 1 night in Apr 2023

10/10 Excellent

Lutos

Stayed 5 nights in Jan 2023

10/10 Excellent

igor

Stayed 4 nights in Jan 2023

6/10 Okay

Carlton

Stayed 2 nights in Jan 2023

8/10 Good

jean marc f l

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the attitude of the staff c very helpful and kind , breakfast was good , room was big and clean . Food à la carte could be better quality and more generous portion and better presentation The overall organization wasn’t very efficient , miss communication and lack of explanation/ information in the room : for example , every night having show in the main restaurant but we have not been informed , we noticed by accident our last night in the hotel , shame .
Stayed 5 nights in Jan 2023

10/10 Excellent

igor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true get away, a pearl of Philippines. Blue like sky water friendly and courteous staff, warm and welcoming rooms are what awaits you here. Walk to a white beach if you would like, build a sand castle, drive to the center and many more. Love it.
Stayed 1 night in Jan 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Boracay stay for my family and we will definitely return. Having gone to Boracay many times before and being with young children and early teens, we chose The Auhana for the safety, privacy and secluded beach. There was an extra charge per person for the private transfer from the airport but this was money well spent if your are looking for exclusivity and safety for your family. It was impeccable service from the airport to the resort and our check-in process was fast, efficient and came with delicious farm to table drinks and snack. We then received a short tour of this wonderful resort so the children got to see where they wanted to spend time. Great kids areas. Kids Club, Kids pool with fountains and the teens had the games room and movie theater. The rooms are so nicely and comfortably done with kind helpful housekeepers. Breakfast was ala carte order when we went and so well prepared, plentiful and freshly made. This is hand down the best value for money beach spot and resort for families in Boracay.
Stayed 1 night in Aug 2022

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great amenities and attentive staff. This part of the beach is truly special. I highly recommend The Auhana to those looking for a nice, clean, relaxing stay in Boracay.
Stayed 1 night in Feb 2022

8/10 Good

Megumi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful rooms and views. Very relaxing stay.
Stayed 1 night in Feb 2022

4/10 Poor

Makoto

Disliked: Property conditions & facilities
1)Some water leaked from Bathtub and wet our clothes. But we had to pay the laundry. 2)There was only one face towel.
Stayed 3 nights in Dec 2021

4/10 Poor

Cristine

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel is really nice and spacious. It was just a disappointment that we were not picked up and waited for an hour trying to reach them. Same thing dropping off to the airport. Checked out and came to find out they didnt know I confirmed a transportation booking. Breakfast should be buffet apparently the 2nd day it was ala carte and without it knowing i was starving and ready to eat and surprise no food took an hour to finally serve the food for a simple breakfast meal
Stayed 2 nights in Feb 2020

4/10 Poor

Louie

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This resort gave us a short lived experience that we’ll probably never forget . There we good and bad experiences but we lean more toward on the negatives . Upon arriving, our friend who was the first one to arrive was not fetched by the hotel transfer accommodation which was confirmed the day before. Yes, this hotel has the look for an exquisite, luxurious feel but the management made us experience otherwise . The rooms we booked were spacious and comfortable, had a great view and had a peaceful surrounding. We booked in a 5 star place so that we can experience an awesome stay. From 14 hours flight to waiting for an hour to be picked up. Called and put on hold for a while with no definite answer why they were not able to show up and picked up. Ended up carrying our luggage to transfer from airport to the port and to the hotel. We were just lucky that we speak the language to ask around. What if i dont speak the language or even speak English, I could not imagine how a relaxing vacation could turn out into a very traumatic experience not knowing where to go. In addition to these, they will let you sign 4 papers to pay for your bill in their resto, no option to pay for cash but credit card. Also breakfast experience was annoying in a way that they were not able to provide the coupon for it that we have to go back to the reception to get it. They said that we were on the list but they needed the coupon. This is definitely not a 5 star experience when you are starving.
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
We were not able to avail of our reserved 2 days accommodation w/ Auhana resort due to Taal Volcano’s eruption.All flights were cancelled. Shout out to Anna of Expedia- Phoenix office for her efficient job & patience in helping me cancel my reservation. It really took her 2 days before Auhana Hotel acknowledge her call & request. Anyway, we weren’t able to get a refund, but instead a re booking w/in 90 days except for peak season w/c is quite impossible since we live in the US. We also have a 1 day reservation w/ Coast hotel. They refunded us the money w/out problem. Coast Hotel has a complimentary Round trip airport pick up whereas Auhana charged us $165.00 for a 1 way airport pick up. Refer to the customers’ reviews & Coast hotel has more happy customers than Auhana. We consider coming back to the Philippines next year, Boracay will be in our itinerary, & it will be 100% Coast Hotel for our accommodations.
Stayed 2 nights in Jan 2020