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citizenM Boston Back Bay

4.0 star property
Hotel with a 24-hour fitness centre, a short walk to Northeastern University
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for citizenM Boston Back Bay

Exterior
Lobby sitting area
Exterior
Terrace/patio
Bar (on property)

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Gym
  • Air conditioning
  • Free WiFi
The price is NZ$246
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Newbury Street
    1 min walk
  • Berklee College of Music
    3 min walk
  • Hynes Convention Center
    6 min walk
  • Boston, MA (BOS-Logan Intl.)
    20 min drive

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Pillow-top bed
Private bathroom
Eco-friendly toiletries
Rainfall showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Pillow-top bed
Private bathroom
Eco-friendly toiletries
Rainfall showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby sitting area

The Revolution Hotel

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1858)
The price is NZ$153
for 1 night
includes taxes & fees
14 Jan - 15 Jan
The Revolution Hotel

About the area

Boston

At citizenM Boston Back Bay you'll be within just a 15-minute stroll of popular places like Fenway Park and Hynes Convention Center. Highlights at this hotel include in-room free WiFi, iPads and LED TVs. .The restaurant, canteenM, serves international cuisine. At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Buffet breakfast is available daily between 6:00 AM and 11:00 AM. .Attractions within a 15-minute walk of this 4-property class Fenway–Kenmore hotel include Northeastern University and Copley Square.

What's nearby

  • Hynes Convention Center - 6 min walk
  • Northeastern University - 10 min walk
  • Fenway Park - 11 min walk
  • Copley Square - 14 min walk
  • Boston University - 4 min drive

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Bukowski Tavern - ‬4 min walk
  • ‪Wendy's - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Tatte Bakery & Cafe | Berklee - ‬4 min walk
  • ‪The Bebop - ‬4 min walk

About this property

citizenM Boston Back Bay

Hotel with a 24-hour fitness centre, a short walk to Northeastern University
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

  • 1 building
  • 399 guestrooms or units
  • 14 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Television in lobby
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on request.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (125 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

What is the cancellation policy at citizenM Boston Back Bay?

CitizenM Boston Back Bay offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at citizenM Boston Back Bay?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at citizenM Boston Back Bay on 5 Jan 2025 start from NZ$245.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to citizenM Boston Back Bay?

The closest beach to citizenM Boston Back Bay is Revere Beach (10.2 km).

What makes citizenM Boston Back Bay a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at citizenM Boston Back Bay.

Does citizenM Boston Back Bay serve breakfast?

Yeah, buffet brekkie is available daily between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at citizenM Boston Back Bay?

No, citizenM Boston Back Bay does not offer an airport shuttle service.

Is there a bar or restaurant at citizenM Boston Back Bay?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at citizenM Boston Back Bay?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at citizenM Boston Back Bay?

No, pets are not allowed.

citizenM Boston Back Bay Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 382 out of 506 reviews" "
Rating 8 - Good. 75 out of 506 reviews" "
Rating 6 - Okay. 29 out of 506 reviews" "
Rating 4 - Poor. 8 out of 506 reviews" "
Rating 2 - Terrible. 12 out of 506 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The iPad controlling the lights, curtains and TV was very convenient. I had a massive bed with a great view (Newbury) of the river and MIT
Stayed 3 nights in Nov 2024

6/10 Okay

Richard, Liberty

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The fact that everything was controlled using a iPad was a pain. And you can barely move in the room Tiny is to say the lease.
Stayed 3 nights in Sep 2024

10/10 Excellent

Sachi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Florent, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 3 nights in Sep 2024

10/10 Excellent

Elina, Chagrin Falls

Travelled with family
Everything is good about this place
Stayed 3 nights in Sep 2024

10/10 Excellent

RACHEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was not expecting the room size /bathroom to be so small. Bed was very comfortable.
Stayed 4 nights in Sep 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and straight to the point! Great location
Stayed 3 nights in Sep 2024

10/10 Excellent

Arturo

Stayed 3 nights in Sep 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Grace

Stayed 4 nights in Aug 2024

10/10 Excellent

militza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Even though the rooms are small they feel pretty OK for two people. We experienced a few very small technology issues but the staff were very nice. Hotel is very up to date.
Stayed 2 nights in Sep 2024

2/10 Terrible

SIMON K.

Travelled with group
The rooms were like match boxes, hard to walk!
Stayed 8 nights in Sep 2024

8/10 Good

Martha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Rooms are VERY small. King size bed is up against window and one person has to crawl across bed and person to get out. No room to open luggage. No free coffee or tea in mornings. Clean building as new. Everything in room is controlled by iPad. Nice restaurants in area.
Stayed 2 nights in Sep 2024

8/10 Good

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at CitizenM. You are instantly submerged in a beautiful artsy dream the minute you set your feet inside. I loved how the design sets CitizenM apart from other hotels. The lobby is filled with color and textures- art pieces, modern furniture and amazing lighting. The elevator ride continues with the artsy theme with visual art displayed on screens. The room was small but the design is big. I felt so cozy the whole time. I loved controlling everything in the room with the iPad: the curtains, the lighting, the TV. The bed was extra soft with a cute “snuggly” toy. My inner child was happy here. The shower was amazing with AM and PM soap, cool lighting and two shower features. I willl be back!
Stayed 1 night in Sep 2024

8/10 Good

colleen

Stayed 1 night in Sep 2024

8/10 Good

Morgan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay! The facilities were clean and modern, the food was good, the staff was friendly, and the area was walkable to shopping centers and eateries. My only issue was that due to the self-check-in process, the staff did not properly explain the amenities (e.g., dining, ironing) unless you asked them about specific services. Services and other key features should be communicated to travelers, especially those who aren't familiar with the concept. Aside from that, it was a great hotel to experience, and I may consider returning for a future stay.
Stayed 3 nights in Sep 2024

4/10 Poor

Aaron

Stayed 4 nights in Sep 2024

10/10 Excellent

gerard

Stayed 7 nights in Aug 2024

10/10 Excellent

Michele

Stayed 4 nights in Sep 2024

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, small room, excellent.
Very small room, but very new, clean, with a layout that was super well designed. Lots of modern amenities in the tablet that controls the room. Comfortable bed. Downstairs communal lobby area was fantastic. They clearly designed the experience to be social in the downstairs area, and minimal in the room. Location was awesome. Super easy to get to the conference area, where I was working for the week, as well as lots of restaurants and shopping. The size of the room is perfect for one and fine for two. I wouldn’t take my family in this room—way too small. Maybe there are larger options.
Stayed 5 nights in Sep 2024

6/10 Okay

Aaron

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are *tiny* (which is fine), but they seem to prioritize form over function, and the staff, while friendly, didn’t know much. To note: 1) the showers suck 2) the iPad to control things is unnecessarily complicated and buggy 3) no laundry bags in the room - I had to ask the front desk for a garbage bag and they told me they weren’t supposed to give any out 4) no irons in the room, and the ones they have in the hallway are awful 5) the blinds would go up and down on the own 6) did I mention the showers suck?
Stayed 2 nights in Sep 2024