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citizenM Boston Back Bay

4.0 star property
Hotel with a 24-hour fitness centre, steps from Newbury Street

Photo gallery for citizenM Boston Back Bay

Exterior
Exterior
Terrace/patio
Lobby sitting area
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning
The current price is NZ$278
includes taxes & fees
23 Mar - 24 Mar

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Northeastern University
    ‪10 min walk‬
  • Fenway Park
    ‪11 min walk‬
  • Boston University
    ‪4 min drive‬
  • Boston, MA (BOS-Logan Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Pillow-top bed
Rainfall showerhead
Hairdryer
Eco-friendly toiletries
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Pillow-top bed
Rainfall showerhead
Hairdryer
Eco-friendly toiletries
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Boston

At citizenM Boston Back Bay you'll be within steps of popular attractions like Newbury Street and Berklee College of Music. Highlights at this hotel include in-room free WiFi, iPads and LED TVs. .The restaurant, canteenM, serves international cuisine. At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Buffet breakfast is available daily between 6:00 AM and 11:00 AM. .Attractions within a 10-minute walk of this 4-property class Fenway–Kenmore hotel include Northeastern University and The Shops at Prudential Center.

What's nearby

  • Hynes Convention Center - 6 min walk - 0.6 km
  • Northeastern University - 10 min walk - 0.9 km
  • Fenway Park - 11 min walk - 1.0 km
  • Copley Square - 14 min walk - 1.2 km
  • Boston University - 4 min drive - 4.4 km

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Bukowski Tavern - ‬4 min walk
  • ‪Wendy's - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Tatte Bakery & Cafe | Berklee - ‬4 min walk
  • ‪The Bebop - ‬4 min walk

About this property

citizenM Boston Back Bay

Hotel with a 24-hour fitness centre, steps from Newbury Street
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

  • 1 building
  • 399 guestrooms or units
  • 14 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Television in lobby
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on request.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (125 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

What is the cancellation policy at citizenM Boston Back Bay?

CitizenM Boston Back Bay offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at citizenM Boston Back Bay?

As of 19 Mar 2025, prices found for a 1-night stay for 2 adults at citizenM Boston Back Bay on 23 Mar 2025 start from NZ$278.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to citizenM Boston Back Bay?

The closest beach to citizenM Boston Back Bay is Revere Beach (10.2 km).

What makes citizenM Boston Back Bay a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at citizenM Boston Back Bay.

Does citizenM Boston Back Bay serve breakfast?

Yeah, buffet brekkie is available daily between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at citizenM Boston Back Bay?

No, citizenM Boston Back Bay does not offer an airport shuttle service.

Is there a bar or restaurant at citizenM Boston Back Bay?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at citizenM Boston Back Bay?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at citizenM Boston Back Bay?

No, pets are not allowed.

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 681 out of 860 reviews
Rating 8 - Good. 122 out of 860 reviews
Rating 6 - Okay. 32 out of 860 reviews
Rating 4 - Poor. 10 out of 860 reviews
Rating 2 - Terrible. 15 out of 860 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shihong

Stayed 2 nights in Dec 2024

10/10 Excellent

Colleen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the community space and comfort of the entire hotel. The staff were friendly and I was welcomed very warmly. The breakfast was good for a quick bite. Most importantly, I enjoyed the modernization and comfort of the room and its amenities. I'd definitely stay here again!
Stayed 2 nights in Dec 2024

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A modern and positive experience, in a great part of Boston, near Berklee School of Music and many dining options!
Stayed 1 night in Dec 2024

10/10 Excellent

Amari

Stayed 3 nights in Dec 2024

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so comfortable, modern, clean and inviting. The staff was great!
Stayed 1 night in Dec 2024

10/10 Excellent

omar

Stayed 1 night in Nov 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 1 night in Nov 2024

10/10 Excellent

Johander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the Boston Area.
Stayed 2 nights in Dec 2024

10/10 Excellent

Georgios

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

4/10 Poor

Nicolas

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for one person crashing with no car. Parking is a nightmare. 0 front desk services. Phone number is a call center. I’m a Boston native and this was difficult to navigate even for me. (Boston rains and snows A LOT) so closest parking garage being a .5mi walk is not ideal. If you book this place, uber only. Left the rental in the car garage the entire trip.
Stayed 2 nights in Dec 2024

8/10 Good

Mehak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Alera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Simply the structure of the area
Stayed 1 night in Dec 2024

10/10 Excellent

Hannah

Travelled with group
Beautiful hotel. Came here with friends and we had the greatest time. Amazing experience, must book!!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Spencer

Stayed 1 night in Dec 2024

10/10 Excellent

Kaila

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
New, beautiful property in a great location. So clean and modern- be prepared to use technology to turn your lights on! Small but perfect for a single person or couple traveling.
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the check-in process and the room was outstanding
Stayed 2 nights in Dec 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. 10 minute walk to Fenway and lots of shopping close. Public transportation is steps away from the property too. Great spot. Will definitely come back if we return to boston
Stayed 1 night in Dec 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how advanced and easy the check in and check out process was.
Stayed 1 night in Dec 2024

10/10 Excellent

Yanitza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Very flexible with early check in.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maha

Stayed 4 nights in Nov 2024

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, great location and great customer service. I will be back.
Stayed 4 nights in Dec 2024

10/10 Excellent

Vladimir, Oakland Park

Stayed 4 nights in Nov 2024