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Holiday Inn University Plaza-Bowling Green, an IHG Hotel

3.0 star property
Hotel with free local shuttle, steps from CrossWinds Golf Course
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn University Plaza-Bowling Green, an IHG Hotel

Exterior
Reception
Indoor pool, open 5 AM to midnight, pool loungers
Point of interest
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Pool
  • Breakfast available
  • Gym
The price is NZ$157
includes taxes & fees
10 Jan - 11 Jan 2025

Explore the area

Map
1021 Wilkinson Trce, Bowling Green, KY, 42103
  • CrossWinds Golf Course
    1 min walk
  • Sloan Convention Center
    2 min walk
  • Sloan Convention Center
    1 min walk
  • Bowling Green, KY (BWG-Bowling Green-Warren County)
    17 min walk

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Sofa bed - double
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Allergy Friendly (Hearing Accessible)

Pillow-top beds, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Allergy Friendly (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Accessible Tub)

Suite, 2 Queen Beds, Accessible (Accessible Tub)

Suite, 2 Queen Beds, Accessible (Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Pillow-top bed
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Sofa bed - double
Pillow-top bed
Shower/bath combination
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Accessible (Accessible Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed, Accessible (Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Shower/bath combination
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Shower/bath combination
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Similar properties

Exterior

Hyatt Place Bowling Green

Pool
Breakfast included
Pet-friendly
Parking included
4.5 out of 5, Wonderful, (1003)
The price is NZ$175
for 1 room
includes taxes & fees
14 Jan - 15 Jan
Hyatt Place Bowling Green

About the area

Bowling Green

Holiday Inn University Plaza-Bowling Green, an IHG Hotel puts you in the heart of Bowling Green, within steps of CrossWinds Golf Course and Sloan Convention Center. Highlights at this hotel include a restaurant, an indoor swimming pool and a free area shuttle. .Hartland Cafe is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and pool loungers. 19580 square feet (1762 square metres) of event facilities include 15 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also self parking, along with the convenience of a free theme park shuttle. .With a stay at this 3-property class Bowling Green hotel, you'll be 2.9 km (1.8 mi) from Western Kentucky University and 3.9 km (2.4 mi) from Bowling Green Ballpark.

What's nearby

  • Sloan Convention Center - 2 min walk
  • Western Kentucky University - 4 min drive
  • Bowling Green Ballpark - 6 min drive
  • National Corvette Museum - 13 min drive
  • Beech Bend Park - 14 min drive

Getting around

  • Nashville International Airport (BNA) - 72 min drive

Restaurants

  • ‪Raising Cane's Chicken Fingers - ‬3 min drive
  • ‪Pub by Novo - ‬3 min drive
  • ‪Chick-fil-A - ‬3 min drive
  • ‪Panera Bread - ‬3 min drive
  • ‪Great American Donut Shop - ‬3 min drive

About this property

Holiday Inn University Plaza-Bowling Green, an IHG Hotel

Hotel with free local shuttle, steps from CrossWinds Golf Course
Holiday Inn University Plaza-Bowling Green, an IHG Hotel offers its guests an indoor pool and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 15 meeting rooms are available. Event space at this hotel measures 19580 square feet (1762 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn University Plaza-Bowling Green, an IHG Hotel. An area shuttle within 10 mi and A theme park shuttle are free. Parking is available for a fee.

  • 1 building
  • 218 guestrooms or units
  • 7 levels
  • 19580 sq ft of conference space
  • 1762 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Microwave in a common area
  • Bar or lounge
  • Dining venue
Holiday Inn University Plaza-Bowling Green, an IHG Hotel offers 218 accommodations with a safe and free newspapers. Beds feature pillowtop mattresses. A pillow menu is available. 43-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

Bosnian, English, German, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 10 mi
  • Area shuttle
  • Free shopping centre shuttle
  • Free theme park shuttle
  • Free RV/bus/lorry parking on site
  • Uncovered parking on site (USD 5 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 11.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hartland Cafe

Things to do

  • Gym
  • Indoor pool
  • Piano
  • TV in common areas

Family friendly

  • Free area shuttle
  • Free cot
  • Free theme park shuttle
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (19,580 square foot of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Maximum 2 (weight limit: 75 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 11.95 per person
  • Uncovered self-parking fee: USD 5 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in all accommodation.

We should mention

  • Pool access available from 5 AM to midnight
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn University Hotel Plaza-Bowling Green
Holiday Inn University Plaza-Bowling Green
University Plaza-Bowling Green
Bowling Green Holiday Inn
Holiday Inn Bowling Green
Holiday Inn University Plaza - Bowling Green Hotel Bowling Green
Holiday Inn University Plaza-Bowling Green Hotel
Holiday Inn University Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn University Plaza-Bowling Green, an IHG Hotel?

Holiday Inn University Plaza-Bowling Green, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn University Plaza-Bowling Green, an IHG Hotel?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Holiday Inn University Plaza-Bowling Green, an IHG Hotel on 10 Jan 2025 start from NZ$156.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn University Plaza-Bowling Green, an IHG Hotel?

Yep, Holiday Inn University Plaza-Bowling Green, an IHG Hotel has free RV/bus/truck parking. An uncovered self car park with in/out privileges is also available for USD 5 per night.

Does Holiday Inn University Plaza-Bowling Green, an IHG Hotel have a pool?

Holiday Inn University Plaza-Bowling Green, an IHG Hotel has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 5 AM to midnight.

What makes Holiday Inn University Plaza-Bowling Green, an IHG Hotel a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Holiday Inn University Plaza-Bowling Green, an IHG Hotel.

Is Holiday Inn University Plaza-Bowling Green, an IHG Hotel family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn University Plaza-Bowling Green, an IHG Hotel is a hit with families.

Does Holiday Inn University Plaza-Bowling Green, an IHG Hotel serve breakfast?

Sure does, buffet breakfast is served daily from 6:30 AM to 10 AM.

Is there a free airport shuttle available at Holiday Inn University Plaza-Bowling Green, an IHG Hotel?

No, Holiday Inn University Plaza-Bowling Green, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn University Plaza-Bowling Green, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Holiday Inn University Plaza-Bowling Green, an IHG Hotel?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Is there a golf course on site at Holiday Inn University Plaza-Bowling Green, an IHG Hotel?

There isn't one on site, but CrossWinds Golf Course is a short 1-minute walk away.

Holiday Inn University Plaza-Bowling Green, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 454 out of 946 reviews" "
Rating 8 - Good. 267 out of 946 reviews" "
Rating 6 - Okay. 115 out of 946 reviews" "
Rating 4 - Poor. 65 out of 946 reviews" "
Rating 2 - Terrible. 45 out of 946 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Cynthia

Stayed 4 nights in Sep 2024

4/10 Poor

Scot

Stayed 1 night in Sep 2024

8/10 Good

Amanda B

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Dogs on dogs on dogs
Pembroke Corgi convention brought dozens of dogs into the facility during my stay. While as cute as can be, these fellers barked into the wee hours of the night while leaving trails of dog fur all over the carpets of the common areas. I would not have booked at the same time had I known beforehand
Stayed 1 night in Sep 2024

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good but not worth the cost for Bowling Green.
The building was beautiful. The room needs updating. TV was 15 yrs old and broke the last morning. Hair dryer didn't work, some electric outlits didn't work with my charger, my room didn't have a refrigerator and they charge for breakast $16.99. Bed was great and good view of the golf course next door.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Christopher

Stayed 1 night in Sep 2024

10/10 Excellent

Carrie

Stayed 1 night in Sep 2024

10/10 Excellent

Zelkha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place and nice atmosphere
Stayed 2 nights in Sep 2024

10/10 Excellent

Larry

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Rachel

Travelled with group
Disliked: Staff & service, amenities
Review: Disappointing Experience During LS Fest Weekend I understand LS Fest made things busier than usual, but check-in was chaotic, even though we arrived later in the evening. The front desk should have been better staffed, given the number of guests. As a Holiday Inn member, I was frustrated that I couldn’t add my rewards information because I booked through a third party. I didn’t want to hold up the line, so I moved on. Before arriving, I called to ensure a rollaway bed would be in our room, but it wasn’t there at check-in. I had to request it again, and it was eventually left outside our door by the time we returned from dinner, which was inconvenient. The shower had rust stains, poor water pressure, and hot water was only available if showering early. I didn’t receive breakfast vouchers at check-in and had to go back to the front desk the next morning. My friends, who used the same reservation link, didn’t get any vouchers at all. The front desk staff didn’t seem to care. I also requested extra towels, but they were never brought, and the thermostat was turned off. The breakfast buffet food was cold, but the omelets made by the chef were great. Parking was also an issue, with over half the lot roped off. The hotel did reverse the parking fee when I asked, which was appreciated. Overall, this stay was disappointing. With higher rates for LS Fest, better service and amenities are expected. This is my usual choice in BG, but after this, I may consider other option
Stayed 3 nights in Sep 2024

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is longer than other hotels
The stay was good but when we first arrived was told that we couldn't get into room until 2 hours later than the 3 o'clock check in so I spoke with them about it and was told that they had a couple of games going on and the rooms weren't ready but would text me if they got it ready by the 3 o'clock check in. Finally they texted asked if we would take a double queen instead of a king with pull out so we took it so we could get into the room by 3. Everything else was good.
Stayed 1 night in Sep 2024

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, problems with check in
Check in was a problem. Check in supposed to be at 3pm. I tried to get in early, expecting a setback if received. Then find out check in was now 5pm because a football team was staying there. Was in town for a family event with time constraints. Caused problem with plans. Ended up getting in a little earlier. But, had to adjust some plans to make everything work.
Stayed 1 night in Sep 2024

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

Stacy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was nice and room was nice. But as soon as you walked into the hotel room it smelled heavy of cat urine. I have let the hotel know and they are suppose to get back with me.
Stayed 1 night in Sep 2024

10/10 Excellent

Chaz

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an older property. Ice machine on 4 didn't work. No vending machines in the ice/machine rooms. Many electrical outlets would hold a plug firmly. Both switches on the lamps inoperable. Surprise $5 parking fee. Breakfast fantastic.
Stayed 1 night in Sep 2024

2/10 Terrible

Michael

Travelled with group
Liked: Cleanliness, property conditions & facilities
It was the worst stay ever. We have stayed there many times but i won't recommend it now. The sink in our room would not drain, even after they said it was fixed and the shower control pulled out of the wall. Our room was 703.
Stayed 3 nights in Aug 2024

8/10 Good

Joe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2024

10/10 Excellent

William

Stayed 1 night in Aug 2024

10/10 Excellent

Lola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

ryan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Adequate for price.
Overall the stay was pleasant. We asked for a room next to the elevator due to disabilities in our party. We were asked if a room on the same hall was ok. Turns out that room was at the other end of the building and not remotely closer to the elevator. Breakfast was awful, the food tasted like it has been kept for days, stale bread, chewy meat, just awful. The room was a pleasant upside, clean and comfortable.
Stayed 1 night in Aug 2024

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness, staff & service
We were there when the parking lot was vandalized our truck was not involved but I felt so bad for all the people 13 cars were vandalized. I know it’s park at your own Rick but theee should be cameras to make the lot safe. Our key cards never worker I think we went back and got 7 new cards we were there 5 days . They said you’re getting a new system for the keys thank goodness. Also you should have refrigerators in the rooms. Just a suggestion. We would stay again the desk people were wonderful. Oh and there were not enough luggage carts! We carried our luggage during check in and out because there were no carts.
Stayed 5 nights in Aug 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Dawn

Stayed 1 night in Jul 2024