2/10 Terrible
Patrick
Travelled with partner
2 Aug 2024
Disliked: Staff & service, amenities, property conditions & facilities
1. We were not told that the room W220 was managed by an offsite management company (Vacasa). When trying to check in, we had to drive to the Vacasa office. We needed to return our key and parking permit to the same offsite location. Sophie at the front desk seemed absolutely determined not to be helpful. Expedia should have told us that our room was being managed offsite.
2. Security: key card entry to the building, the gym and the swimming pool did not work. Doors and gates simply opened with a small push. Dangerous for the swimming pool, as many small childeren are guessts at the lodge.
3. No bedroom: we booked a one bedroom, not an extremely uncomfortable wall bed in the living room!
4. No Airconditioning: room got hot during the day. Windows didn't work – wouldn't stay up. Opening the sliding door and windows produced siignificant street noise..
5. Not treated like other guests: We didn't feel welcome. On-site check-in and check-out, pool towels, room cleaning (without 24 hours advanced notice) were not available..
6. We complained to the front desk that light.bulbs were missing from both floor stand lights and we were told that we needed to contact the offsite management company – they wouldn't give us two lightbulbs.
7. Workout facility was minimal and the pulley machine had three of six pulleys missing.
8. We want our money back.
Patrick
Stayed 3 nights in Jul 2024