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DoubleTree by Hilton Hotel Bristol South - Cadbury House

4.0 star property
Hotel with 2 restaurants, in the vicinity of Clevedon Court

Photo gallery for DoubleTree by Hilton Hotel Bristol South - Cadbury House

Exterior
2 restaurants, breakfast, lunch, dinner served; Italian cuisine
Reception
Meeting facility
Loft, 1 King Bed | Bathroom

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Bar
The current price is NZ$194
includes taxes & fees
21 Apr - 22 Apr

Explore the area

Map
Frost Hill, Congresbury, Bristol, England, BS49 5AD
  • Noah's Ark Zoo Farm
    ‪18 min drive‬
  • Cheddar Gorge
    ‪18 min drive‬
  • Ashton Gate Stadium
    ‪19 min drive‬
  • Bristol (BRS-Bristol Intl.)
    ‪13 min drive‬

Room options

View all photos for Family Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Family Room, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed - double
Blackout curtains
Shower/bath combination
Designer toiletries
  • 23 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Shower/bath combination
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Designer toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Bedroom

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Shower/bath combination
Designer toiletries
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe, Two Single Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe, Two Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Private bathroom
Bathrobes
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Bathrobes
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Private bathroom
Bathrobes
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, 1 King Bed

Loft, 1 King Bed

Loft, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
Designer toiletries
Rainfall showerhead
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed (Deluxe)

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe Room, 1 Double Bed (Deluxe)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Private bathroom
Bathrobes
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed (Connecting Rooms)

In-room safe, desk, iron/ironing board, free cots/infant beds

Family Room, 1 Double Bed (Connecting Rooms)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Designer toiletries
  • Sleeps 4
  • 1 Double Bed

View all photos for Twin Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Twin Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Designer toiletries
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Shower/bath combination
Designer toiletries
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Yatton

At DoubleTree by Hilton Hotel Bristol South - Cadbury House, you'll be 9.4 km (5.8 mi) from Clevedon Court and 13.4 km (8.3 mi) from Noah's Ark Zoo Farm. Highlights at this hotel include 2 restaurants, 2 hot tubs and a full-service spa. .A relaxing visit to theSpa at Cadbury House can include deep-tissue massages, hot stone massages and detox wraps along with access to the sauna and hot tub. The steakhouse, Marco Pierre White Grill, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the indoor swimming pool, gym, sauna and pool loungers. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning full breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Sights within a 20-minute drive of this 4-property class Bristol hotel include The Grand Pier and Chew Valley.

What's nearby

  • Noah's Ark Zoo Farm - 18 min drive - 13.4 km
  • Cheddar Gorge - 18 min drive - 15.2 km
  • Ashton Gate Stadium - 19 min drive - 17.3 km
  • Clifton Suspension Bridge - 20 min drive - 17.8 km
  • Sand Bay Beach - 20 min drive - 14.5 km

Getting around

  • Yatton Station - 3 min drive
  • Bristol International Airport (BRS) - 13 min drive

Restaurants

  • ‪Bridge Inn New Lodge - ‬5 min drive
  • ‪Cadbury Garden Centre, part of the Blue Diamond Group - ‬10 min walk
  • ‪Full Quart - ‬6 min drive
  • ‪The Plough Inn - ‬2 min drive
  • ‪Marco Pierre White Steakhouse Bar & Grill - ‬2 min walk

About this property

DoubleTree by Hilton Hotel Bristol South - Cadbury House

Hotel with 2 restaurants, in the vicinity of Clevedon Court
DoubleTree by Hilton Hotel Bristol South - Cadbury House offers its guests a full-service spa, 2 hot tubs, an indoor pool, and a sauna. There are 2 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A fitness centre, spa services, and a terrace are also featured at the business-friendly DoubleTree by Hilton Hotel Bristol South - Cadbury House. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Bristol hotel.

  • 1 building
  • 132 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Conference rooms
  • Built in 2009
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Lift
  • Smoking in designated areas
  • Bar or lounge
DoubleTree by Hilton Hotel Bristol South - Cadbury House offers 132 accommodations with a safe and designer toiletries. 37-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on request.

TheSpa at Cadbury House has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German, Hungarian, Italian, Polish, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 10 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 17.95 to 17.95 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Bardolinos
  • Marco Pierre White Grill
  • The Living Room

Things to do

  • 2 hot tubs
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Free cot
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 17.95 to 17.95 per person
  • Uncovered self-parking fee: GBP 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Barclaycard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cadbury Bristol
Cadbury Hilton
Cadbury House
Cadbury House Bristol
Cadbury House Hotel
DoubleTree Cadbury
DoubleTree Cadbury Hilton Bristol
DoubleTree Hilton Bristol Cadbury House
DoubleTree Hilton Hotel Bristol South Cadbury House
Hilton DoubleTree Bristol Cadbury House
DoubleTree by Hilton Hotel Bristol South - Cadbury House Hotel
DoubleTree by Hilton Hotel Bristol South - Cadbury House Bristol

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

DoubleTree by Hilton Hotel Bristol South - Cadbury House offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

As of 29 Mar 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Bristol South - Cadbury House on 21 Apr 2025 start from NZ$193.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

Yep, DoubleTree by Hilton Hotel Bristol South - Cadbury House has an uncovered self car park for GBP 10.00 per day.

Are there any beaches close to DoubleTree by Hilton Hotel Bristol South - Cadbury House?

The closest beach to DoubleTree by Hilton Hotel Bristol South - Cadbury House is Sand Bay Beach (10.7 km).

Is there a spa on site at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

Yep, theSpa at Cadbury House is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Thai massages.

Does DoubleTree by Hilton Hotel Bristol South - Cadbury House have a pool?

DoubleTree by Hilton Hotel Bristol South - Cadbury House has an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

DoubleTree by Hilton Hotel Bristol South - Cadbury House features 2 hot tubs, an indoor pool and 2 restaurants.

Is DoubleTree by Hilton Hotel Bristol South - Cadbury House family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Hotel Bristol South - Cadbury House is a hit with families.

Does DoubleTree by Hilton Hotel Bristol South - Cadbury House serve breakfast?

Yep, our guests highly rate the full breakfast here! Available daily from 7:00 AM to 10:00 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

No, DoubleTree by Hilton Hotel Bristol South - Cadbury House does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at DoubleTree by Hilton Hotel Bristol South - Cadbury House?

No, only service animals are allowed.

DoubleTree by Hilton Hotel Bristol South - Cadbury House Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 529 out of 1125 reviews
Rating 8 - Good. 326 out of 1125 reviews
Rating 6 - Okay. 148 out of 1125 reviews
Rating 4 - Poor. 75 out of 1125 reviews
Rating 2 - Terrible. 47 out of 1125 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing setting
Lovely view from my room. Friendly and professional staff. The gym, steam and sauna facilities were excellent. Great view from my room.
Stayed 1 night in Dec 2024

4/10 Poor

paul

When I booked this hotel I had reviewed a number of properties at a similar price. I chose this one based on details of the spa, pool, and photos. On arrival I was disappointed to find the room was in a corridor with a normal door which meant it was quite noisy. The bathroom was small and the shower was into a bath but the shower head was so close to the wall and the water jet so weak that it meant being stood on the curve of the bath almost lent on the wall. I actually slipped due to the closeness of the bath to the wall. When my wife and I went to the spa we found the pool and indoor jacuzzi, sauna and steam room completely inundated. We went to the outside jacuzzi only to find the water temperate was cool and certainly not a hot tub. Giving that up we went for showers in the spa to find again that the water temperature didn’t get anything more than Luke warm. We booked dinner in the Italian restaurant and despite arriving at the booking time and ordering quickly we had to wait for nearly an hour before the food arrived. I had the Steak Frites but although the rest of the food was hot the steak was just about warm enough to eat. It was all quite disappointing. I travel a lot and use a lot of hotels and this was one I wouldn’t use again.
Stayed 1 night in Dec 2024

8/10 Good

mike

Travelled with family
Liked: Cleanliness, staff & service
Didnt like we paid for a view but got the car park and trees, only one restaurant open and went to go swimming but were never informed children couldnt go until after 10
Stayed 1 night in Dec 2024

10/10 Excellent

Azmara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and accommodating staff. Enjoy the spa, I would have loved to stay longer. The only downside was the view from our room, otherwise excellent. Can’t wait to come back here!
Stayed 1 night in Dec 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Great hotel, nice bed, great staff and brilliant breakfast.
Stayed 1 night in Dec 2024

10/10 Excellent

Duncan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good value for money. Friendly staff. Had to pay for parking which is a joke and the family room is tiny but other than that it was great
Stayed 1 night in Dec 2024

8/10 Good

James

Stayed 1 night in Dec 2024

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Ok Hotel…
Large hotel near Bristol Airport in reasonable condition.
Stayed 1 night in Dec 2024

6/10 Okay

nicholas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, room comfort
Impressive hotel
Stunning hotel looks wise to drive up to, very impressive Parking was easy, but paid Quite a large hotel and difficult to navigate if not stayed there before Room was nice, toilet a bit 'grubby', but not bad Restaurant was cosy, but for food just in the bar was quite high-end and expensive Overall a good hotel and would stay again
Stayed 1 night in Nov 2024

2/10 Terrible

Edward

Stayed 1 night in Nov 2024

8/10 Good

Chris

Travelled with partner
Enjoyable stay.
Stayed 3 nights in Nov 2024

6/10 Okay

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but overpriced
Nice hotel with good facilities but everything overpriced and this made worse by £10 parking fee for using the Hotels own car park. We won’t be back
Stayed 1 night in Nov 2024

8/10 Good

Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel and its surroundings
Stayed 1 night in Nov 2024

10/10 Excellent

Philip

Travelled with family
Liked: Staff & service, property conditions & facilities
Only a one night stay we were disturbed by party goers returning to rooms during the night into the early hours which was a bit annoying apart from that everything was fine
Stayed 1 night in Nov 2024

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Bristol Airport
Great health/spa facilities. Decent rooms. Great proximity to Bristol Airport. Parking fee is a bit of joke for hotel guests (£8).
Stayed 1 night in Sep 2024

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place in lovely grounds, great food, very good service from the staff and the added bonus of the swimming pool and spa. You pay a bit extra for this of course, but it's still good value for money.
Stayed 1 night in Nov 2024

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel, facilities and staff were lovely however not impressed with the £10 parking fee! Probably will not return for this reason unfortunately.
Stayed 1 night in Nov 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We had a very comfortable stay before our flight from Bristol airport. The chap in the pizza restaurant was especially friendly, very helpful and overall made us feel very at ease with two young children and a take away pizza option. The pool facilities were great and the hotel reception staff were friendly and welcoming.
Stayed 1 night in Nov 2024

6/10 Okay

Milly

Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor service from reception staff
Check in let the stay down - guy not friendly or professional at all. Gave us the key with no info about breakfast, facilities use or checkout info. Had to ask and then the answers were brief and unsure of the answer he was giving. Then the key didn’t work and ended up having go back to reception 2 more times to get it sorted, at 10:30pm all we wanted was to get into the room so this was frustrating. It made it worse that the guy serving us didn’t apologise or recognise this was an inconvenience. The staff at breakfast made up for this and were very friendly and helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

Lucy

Travelled with family
Liked: Property conditions & facilities
Beautiful hotel and grounds. Brilliant for families. Friendly staff
Stayed 2 nights in Oct 2024

10/10 Excellent

Claire

Stayed 1 night in Nov 2024